Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... Se mere
Virksomheden har svaret
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... Se mere
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome
Kontaktoplysninger
Storbritannien
- help@realwatchcompany.com
- realwatchcompany.com
3,4
Middel
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing experience
Amazing experience. Great customer service. Helped me with ensuring the gift I purchased for my mother arrives on time :)
28. august 2024
Uopfordret anmeldelse
Received the watch and was damaged.very…
Received the watch and was damaged.very disappointed
26. februar 2024
Besvarelse fra Casino
Hello Shreyas,
We sincerely apologize for the inconvenience you've experienced.
We see that you made a purchase on February 26, 2024. However, it appears that we were not informed of any issues with the watch before your review.
Please note that it's important to report any problems directly to us so that we can promptly address and resolve them for you.
Please send a message to help@realwatchcompany.com
Thanks!
RWC Team
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Hello Leona,
Sorry to learn that your watch has some issues.
We have sent you email. Please reach out to help@realwatchcompany.com
Would it be possible to send a few images or a little video to demonstrate the issue so that our technician can advise on the next steps?
Thank you very much.
RWC Team
I was very impressed with your service…
I was very impressed with your service from start to finish.
I was dubious at first, as I’d never ordered a watch on line before.
It came within 8 days and I had emails keeping me informed of delivery.
When it arrived, I couldn’t have been happier with it as I lost my original one on a weekend away and was devastated.
Finding your company and finding my exact watch was the best thing ever.
Your prices are excellent also.
11. februar 2024
Besvarelse fra Casino
Hello Jenny,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our service exceeded your expectations, especially since it was your first time ordering a watch online. We understand how important it is to stay informed throughout the process, so we're glad that our communication met your needs.
Regards,
RWC Team
Fully not working
Watch fully not working. It’s working little bittle. I am very disappointed. I bought it in February but used it in September.
10. februar 2024
Besvarelse fra Casino
Hello KF,
Please send a message to help@realwatchcompany.com for this one to be sorted.
Thanks!
RWC Team
Cannot return or exchange
Brought a watch online, as soon as it arrived I wanted to return it, there is no way to return the item. You have to raise a ticket, and then never hear from them again, please avoid, I wish I read the reviews before buying from this company
11. februar 2024
Besvarelse fra Casino
Hello Bri,
Thanks for the great feedback! We're glad you’re happy with the price, delivery, and quality. Appreciate your support!
Regards,
RWC Team
Great customer service.
Great customer service.
They were very prompt in responding my queries. They were very helpful.
11. februar 2024
Besvarelse fra Casino
Hello Ozcan,
Thanks for your kind words! We’re happy we could assist you promptly. Always here to help!
Regards,
RWC Team
Fantastic
They must be doing something right as this was the 3rd watch I have ordered. All for special birthdays for my 3 grandsons. They are the perfect gift. The customer service is exceptional and I would highly recommend this company. Thank you for making it so easy.
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Jayne,
Wow, three times! We're honored to be part of such special moments. Thanks for your trust and recommendation—means the world to us!
Regards,
RWC Team
Return problem resolved.
There was an issue with a faulty watch I returned. They kept saying that they hadn’t received it back, however they kept communication going and eventually agreed to send a replacement. I was so worried as it was part of my daughter’s 21st birthday presents so was so grateful to them for sending a replacement. Thank you!
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Sharon,
Thanks for your patience and understanding. We’re glad we could resolve the issue and make your daughter’s 21st special. Appreciate your trust!
Regards,
RWC Team
Awesome great service fast delivery 👌👌
8. februar 2024
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Thank you so much! - RWC Team
Fast delivery,lovely watch,definitely…
Fast delivery,lovely watch,definitely be buying frow yous again
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Zeynep,
Thanks for the awesome review! We're thrilled you love the watch. Can’t wait to serve you again!
Regards,
RWC Team
Great experience the watch that I…
Great experience the watch that I bought arrived in a few days, gorgeous watch & great service.
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Gmcveigh,
Thanks for the fantastic feedback! We're glad you had a great experience and love the watch. Enjoy it!
Regards,
RWC Team
Beautiful watch at a great price
Beautiful watch at a great price. Fast delivery and well packaged. Will definitely be using again to add to my collection.
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Zoe,
Thank you so much for your kind words! We're thrilled to hear that you love your new watch and that our delivery met your expectations. We look forward to helping you add more beautiful pieces to your collection in the future!
Cheers!
RWC Team
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Hello Paul,
Thanks for the great feedback! We're glad to hear you had a smooth experience with quick delivery and a great price. Enjoy!
Regards,
RWC Team
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Hello Marion,
Awesome! Thanks for sharing your feedback with us!
Regards,
RWC Team
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Hello Frank,
Thank you! We're glad you love the watches and appreciate your kind words about our company. Your support means a lot to us!
Regards,
RWC Team
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Hello There,
Thank you! We're glad to hear you had a great experience with our customer service. Your feedback is greatly appreciated!
Cheers,
RWC Team
Lovely watch perfectly described
Lovely watch perfectly described. Packing and postage 1st class with very quick delivery. Just perfect.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Marcus,
Thank you for your wonderful feedback! We're pleased to hear you found the watch exactly as described and appreciated our first-class packaging and quick delivery. Enjoy your new watch!
Cheers,
RWC Team
Communication immediate with this …
Communication immediate with this company. Resolving the problem. We have had 1st class service in helping with a watch purchased for my mum. A replacement sent and easy to deal with. Will definitely use again. Excellent staff !
22. maj 2024
Uopfordret anmeldelse
Besvarelse fra Casino
Hello Colette,
Thank you for your fantastic feedback! We're glad to hear our communication and service met your expectations and that we could resolve the issue smoothly. It’s great to know we could assist with the watch for your mum. We look forward to helping you again in the future. Excellent staff indeed!
Regards,
RWC Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.