ReadyLet Property Ltd Anmeldelser 

I have been an investor with ReadyLet for over five years.
Gill, Keith and Kim give great personal service and are a pleasure to deal with. I am impressed particularly by the fact that they will always answer the phone, or call back, and always respond to emails promptly.

really personal touch always there when needed to help and guide .Much appreciated everything

As per most of the reviews on this website, the Readylet property sales part of the business is like a well-oiled machine. This is obviously driven by the high profits they earn from their buy low sell high policy. Which is easily verifiable via various websites including Rightmove.

Once you have purchased the substandard property with many alleged issues and your then handed over to the rental’s agent part of the business, that’s when things start to go seriously wrong. This part of their business model is the most inept, incompetent, useless and carless letting agent that I have ever had the misfortune to employ and I currently employ a further four and therefore have positive experiences to compare this shambolic example of a company too.

In the four years I employed them in my opinion they haven’t undertaken any pre, post or intermediate property inspections. I know this as I have asked for proof and they have been either unable or unwilling to provide this proof which is usually standard practice for good letting agents to provide. They were either unable or unwilling to identify which Tennant had damaged my property Obviously due to lack of inspections they would be unable to pinpoint the culprit.

I also had a disproportionate quantity of maintenance repair charges (most months) and they were again unable or unwilling to provide receipts, documentation or photographs. And they actually stated it was due to GDPR that they could not provide the requested documentation. Other good agents do this as standard practice.

Any telephone messages or emails requesting clarification on any issues I had were rarely answered and at the time of writing the telephone messages were never ever answered. I was later informed by the woman I was leaving messages with that office I was calling was in fact just a telephone answering agent service and not a readylet office.

During one extended period covering multiple months when I was seriously ill and in intensive care there was no rent forthcoming and no explanations why, no proof of the tenant being chased up or any enforcement action being taken against the Tennant. I still to this day have no resolution on this issue.

In the four years that this company has managed my property the one and only good thing this company has done for me was the sending of an accidental data breach email in which hundreds of their client landlords were all accidently copied in which has resulted in hundreds of disgruntled landlords being able to communicate with each other and a WhatsApp group being set up where we could all share our experiences of this terrible company. I am utterly shocked by the magnitude and downright failure of this company in its duty of care to both its clients and tenants. The specifics of which aren’t really for me to divulge.

I can predict they will respond to this review with their standard weasel words of “ we are sorry you feel this way” “ we do carry out inspections” we do reference the tenants” “ all maintenance charges were fully legitimate”

Well all I have to say to that is “Where is the proof” in the four years I have employed you as my agent you have provided me with NOTHING at all except aggravation and stress.

And now they reply saying they don’t recognise my name. Of course you don’t Rupert Rigsby was a fictional character in the 70’s sitcom Rising Damp ( how appropriate as the property you sold me is riddled with it) but don’t worry if Trustpilot does get in touch I have all the emails to prove I’m a disgruntled client of yours
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Kim haven't you heard of the phrase, WHEN IN A HOLE, STOP DIGGING

You did very much insinuate that the letting side was part of the package. I and many others were never once asked if we would like to OPT out of ReadytoRent and the transfer happened automatically.

The early emails from management regarding that your company did actually respond to continued to be sent from the Readylet email account and with the readylet logo on the email. Just last week Gill was defending what I consider to be fraudulent charges using the READYLET email account and logo etc.

The tw

Whilst the purchase experience was slick with your forced upon us nominated solicitors to be used and very quick it only provided a whirlwind experience in which you trouser'd 60+K in such a quick manner to discourage clients to dig deep, employ due diligence and look more closely.at your disgraceful & inept operation.
The standard of some of your refurbishments are a disgrace and to which there are many examples with photographic proof.

Your company have constantly lied to hundreds of its clients. Fortunately I'm in close contact with them all and Ive seen photographic evidence and written evidence of your total mismanagement.

The sales side of this company is impressive and smoothly run. It's when you get over to the lettings side that the problems start. I was initially impressed with Ready Let business and sales process - this lead to me to buy a second property with them.

The problems start when you move over to the lettings side, the communication is almost non-existent & unprofessional. Emails are not answered and when they are with no substance. Ready Let will say the lettings side is their sister company. They are a family company, once you purchase your property, you move straight into a rental agreement with the lettings side of the business.

You have to chase constantly for the rental payments which are never paid in full. Most months the rent falls short, there are spurious maintenance charges which are not backed up with any evidence. Emails are only replied to when you start getting aggressive which is really upsetting to be honest. It is not a 'hands off' investment at all.

Tenants are put in with no basic checks - I am still stuck with a tenant who is not paying and Ready Let have done nothing to help with this at all. They just fobbed me off. I have since learned that this tenant is a notorious non-payer, thankyou Ready Let. No inspections or checks are made of the properties at all.

I wish I'd never bought these properties, it's been a total hassle. And I did a lot of due diligence before buying these, including a tour in Country Durham with Ready Let. I've since moved to a new agent who are restoring my faith in this project - I can't think about selling yet as I'll make a loss.

Ready Let emailed all their 180 or so landlords with everyone on copy (apparently not a data breach!). The communication between the landlords since has revealed that the majority have been having the same issues. The yields advertised of 10% are quite simply a total lie.

Buyer Beware! Please do not make the same mistake. If you want to invest in property up North, there are much better options out there.

The Team at ready let are always there to help and assist whenever I have had problem or issue they have always been there to sort it out nothing is to much trouble because of this I have bought multiple property's from them

Buying Experience: The purchase process was straightforward, with good communication. However, if you’re considering buying from them, I strongly advise seeing the property in person or arranging a thorough walk-through—photos can be very misleading. Also, use your own solicitor and get a survey done. After completing the purchase and visiting the property, I was shocked at the condition of certain areas, especially considering it had supposedly been recently renovated.
Letting Experience: Absolutely appalling. Communication is the biggest issue—they rarely respond to emails and seem uninterested in addressing problems. There’s no transparency regarding tenants, no regular property checks, and tenants appear to have free rein to cause damage or make unauthorized alterations. These were just my personal experiences.
I strongly recommend doing thorough research before buying or renting through this company.

I invested back in 2023 and the whole team at Ready Let have been great. I tasked the team to help me invest in another property mid 2024 and they came up trumps. I cant speak highly enough of the service, headache free.

From my 1st initial enquiry through to completion the Readylet team made the process smooth and easy. Currently purchasing 2 more ! Helpful and friendly team. 100% recommend Readylet
Thanks again team Readylet

Simple, efficient and prompt! Within a few weeks of purchasing the property, a tenant was installed and the rent started to come through. Everyone at ReadyLet properties was friendly and helpful, and they kept me up to date. They gave me the contact details for Durham landord licensing and the details I needed for my application. The property was refurbished to a high standard, with advanced energy sustainability features, especially no gas, a heat source pump and solar panels. Great service - I thoroughly recommend ReadyLet.

We bought a property in 2022 but due to personal reasons have needed to sell and Readylet have made this a stress free process. When we purchased the property, a tenant had already been identified and so there was nothing for us to do and so a really 'hands off investment.

THEY HAVE MANAGED MY PROPERTIES FOR FIVE YEARS. DURING THIS PERIOD, I GOT TO KNOW THE SENIOR MANAGEMENT OF THE ORGANISATION. I FOUND THEM CURTIOUS AND FRIENDLY. I RECOMMEND THEM

It has been such a pleasure getting to know Kim at ReadyLet Properties. She is a lovely and supportive lady, offering full trust, transparency, and outstanding help to anyone looking for a property that perfectly suits their needs.

Thank you so much, Kim!
Highly recommended

Very professional Kim has been very helpful with the process from start to finish. Answered all the questions I had regarding my investment with the company.

We bought the 3 houses 4 years ago Great service,great steady rentals,always pays the rent on time
Gill and Kim have looked after us so well, sorry we are selling up.
G.

Kim was great and supportive throughout the entire process from the initial conversations, to making and deposit and finally completing. I could reach her anytime during the week and was kept up to speed in all developments. Will be working with her again.

My second purchase from ReadyLet and the experience was great. Even more impressive was the speed at which they found a tenant shortly after the purchase. Gill, Kim, Jennifer and Gemma are happy to spend the time answering all questions and concerns.

ReadyLet are good at responding to queries raised and ensuring customers satisfaction is good. However could improve in ensuring that solicitors begin their paperwork to complete property purchase in a timely manner and that tenant is sourced and ready to move in immediately.

The ReadyLet Team are very friendly and welcoming. They ensured I had regular updates on the progress of my house purchase. During this period I was in different time zones and they extended their working hours to have calls with me when needed to make sure I stayed informed. A pleasure to work with. I look forward to the next journey with you.