Ravenjames Anmeldelser 

38
TrustScore 4 ud af 5

4,0

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Low quality discoloured SUKI necklace. I was so excited about my first purchase from Raven James Jewellery and I have waited a long time until there was a sale in November last year. Imagine my di... Se mere

Bedømt til 5 ud af 5 stjerner

I ordered some jewellery from Raven James and there was a slight problem with my order when it arrived. Customer service responded very quickly and were very helpful. The jewellery is beautiful and I... Se mere

Bedømt til 5 ud af 5 stjerner

My new bracelet was even more lovely than I had hoped and quickly made its way into my everyday stack. In fact, I haven’t taken it off since receipt. I love that the beautiful pieces from Raven James... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Love Raven James , so creative and great quality jewellery. So many lovely pieces that you can create your own design with. For example two bracelets can be linked together to create a necklace and ca... Se mere

Virksomheden har svaret

Virksomhedsoplysninger


Kontaktoplysninger

4,0

God

TrustScore 4 ud af 5

38 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 83 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,0

Alle anmeldelser

(38)

31 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I just love RJ

I just love RJ! It’s so unique and with so much love. Delivery was super fast and it was packaged so well! I also adore the styles and quality.

30. april 2026
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Besvarelse fra Ravenjames

Thank you Debbie, so glad you love it all, the styles, the quality and the packaging too.

The Raven James Team x

Bedømt til 5 ud af 5 stjerner

Raven James is my new fave!!!

Raven James is my new fave jewellery brand. Practical, stylish and fantastic quality. You can interchange the pendants, necklaces and style easily. Love it 🙌🏻

31. marts 2026
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Besvarelse fra Ravenjames

Lovely to have you with us, Caroline. So glad we're your new favourite and that you love switching your pieces up. Enjoy them!

The Raven James Team x

Bedømt til 5 ud af 5 stjerner

In love!

I am in love with all the Raven James pieces that I have bought! I've got several necklaces, pendant charms, earings, earing charms and a ring. I love the weight of the RJ necklaces, they don't irritate me and sit nicely with or without a pendant charm in place. I also love being able to fasten the necklaces in front using the large oval clasp. They layer really well and there are so many ways to wear each of the pieces with everything being interchangeable. I can't fault the quality of any of the pieces I have bought and I will be buying more in the future!

30. april 2026
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Besvarelse fra Ravenjames

Thank you, so glad you love your pieces and that they layer and change just the way you want them to. Enjoy them!

The Raven James Team x

Bedømt til 5 ud af 5 stjerner

Love Raven James

Love Raven James , so creative and great quality jewellery. So many lovely pieces that you can create your own design with. For example two bracelets can be linked together to create a necklace and can add one of their many pendant charms. Great customer service and fast delivery.

30. april 2026
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Besvarelse fra Ravenjames

Thank you Michelle. So glad you love the pieces and how you can create your own designs, like linking two bracelets into a necklace. That's exactly what we hope for. Thank you for the kind words about the team too.

The Raven James Team x

Bedømt til 5 ud af 5 stjerner

Beautiful jewellery

I’ve ordered a couple pieces from Raven James over the past 2 years and love every piece. I get so many compliments on them and have a wish list which keeps growing with all the new beautiful releases.
Everything arrives beautifully packaged and prefer the little bags to a boxes for the small items as it’s easier to store them with in my larger jewellery box.

11. marts 2026
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Besvarelse fra Ravenjames

Thank you Kristy. So glad everything arrives just as it should, and good to know the little bags work well for you too.

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

FIRST & LAST PURCHASE.. until things change.

I purchased from Raven James Jewellery when first opened, ordering immediately the Dawn necklace and Dusk bracelet in Gold. I was delighted when they arrived however within a wk I noticed the silver undermetal was starting to show through and by the 3rd week it was extremely noticeable. I contacted them and sent them the undeniable pictures of the breakdown of the gold. They did apologise and refund in full the purchased items once they received them back. Sadly I dont believe there is any way of uploading pictures here otherwise I would have. Reading the other reviews I can see not much has change from 29/12/2021, (sasly the calender wont go back to the correct date) even when I see new items that look beautiful the reviews here speak as my does, to avoid. Things dont seems to have got much better regarding quality. What a shame as the designs are beautiful, but substance seems to still fail.
Heres to hoping I read more consistent positive reviews so further purchases could be made. Thanks for those who are honest in their purchases, it means a lot for those who don't have money to throw about and wish to invest in forever pieces.

9. marts 2025
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Besvarelse fra Ravenjames

Hi lilmama, thank you for your feedback, and we're sorry to hear you were disappointed. When you came to us at the time, we refunded your Dawn and Dusk pieces in full. Our gold jewellery is gold plated, and our customer care team are always happy to share care guidance to help keep the finish at its best.
If you'd like to discuss anything further, please contact us at hello@ravenjames.co.uk

The Raven James Team x

Bedømt til 4 ud af 5 stjerner

Lovely planner

Lovely planner, such a shame it was really poorly packaged. Cover was dog eared and creased because the packaging was just a brown paper envelope.

20. januar 2026
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Besvarelse fra Ravenjames

Hi Leyanne, thank you for your feedback, and we're glad you love the planner itself. Our planners are wrapped in protective paper before they're posted, so we're sorry to hear yours arrived knocked about in transit. If there's anything we can still do, please do contact us at hello@ravenjames.co.uk

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

I bought the Soleil necklace just over…

I bought the Soleil necklace just over a year ago. Within a few weeks the 'enamel' sections had scratched and come away, and had a texture more like rubber than enamel. I assumed this was a fault so emailed them and they did replace it. I was extremely careful with the replacement, especially about getting it wet etc but within about 2 months it had done exactly the same. I've worn it very occasionally since and was finally spurred to write a review today when one of the links broke.

For context, I bought the necklace on sale but it's original RRP I believe was about £150.

The designs are beautiful, the quality is not.

5. januar 2025
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Besvarelse fra Ravenjames

Hi Emma, thank you for your feedback, and we're sorry to hear you were disappointed. When you first contacted us, we replaced your Soleil necklace. If you've since experienced a further issue, we'd genuinely like to look into it, so please contact us at hello@ravenjames.co.uk with your order number and our team will be happy to help.

The Raven James Team x

Bedømt til 5 ud af 5 stjerner

I've purchased several pieces from…

I've purchased several pieces from Raven James always quick delivery and good quality.

I bought the wrong style of pendant, returned and replaced within a week, great customer service.

1. december 2025
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Besvarelse fra Ravenjames

Thank you, Menzies. So glad you've had quick deliveries and good quality across your pieces, and that we sorted the pendant swap easily for you. Thank you for shopping with us.

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

Avoid

Bought the Etta bracelet, unpackaged it and two of the stones had fallen out. Contacted customer service who made it clear they didn’t want to know. Basically got advice for taking it to a jewellery shop for a repair at my own expense. Ended up doing a chargeback on my card and got the money back.

6. december 2025
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Besvarelse fra Ravenjames

Hi Julia,
We've reached out to you directly to ask for a few more details so we can look into this properly, and we'd be glad to help as soon as we hear back from you. You're welcome to reach us any time at hello@ravenjames.co.uk

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

Excellent customer service – but the jewellery is hugely disappointing

I will give credit where it’s due: the customer service was excellent and quickly accepted my refund without any issues. Unfortunately, that’s where the positives end.

I bought the Stella River necklace after seeing influencers wearing it – it looked stunning on them – and purchased earrings to match. But when it arrived, the quality was shockingly poor. The finish looked very yellow and cheap, almost tacky, and the overall piece felt nowhere near worth the high price tag. To make matters worse, I wasn’t able to change or exchange the earrings I had bought to go with it.

For the cost, this jewellery is massively overpriced and simply doesn’t live up to the hype. Great customer service can’t make up for such disappointing quality.

14. august 2025
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Besvarelse fra Ravenjames

Hi Katrina, thank you for your feedback, and for your kind words about our team. We're glad your refund was handled quickly and in full, and we're sorry to hear the Stella / River set wasn't to your taste.

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

Awful Quality and Poor Customer Service

Extremely disappointed with my purchase. Ordered a necklace and pendant that arrived with shocking quality - the material feels cheap and nothing like what was described online. The item looks and feels completely fake.

When I contacted customer service to raise these concerns, they were unhelpful and evasive. Most concerning of all, they refused to provide me with their UK registered company number when requested. This is a legal requirement for UK businesses under the Companies Act, and their refusal to provide this basic information raises serious red flags about their legitimacy.
The combination of poor quality products and a customer service team that won't comply with basic UK legal requirements makes me question whether this is a genuine UK business at all.

Would not recommend - save your money and shop elsewhere with a reputable retailer who stands behind their products and follows UK business regulations.
Avoid at all costs.

13. juni 2025
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Besvarelse fra Ravenjames

Hi Sion, thank you for your feedback. Raven James is a genuine, registered UK business. We've already responded to you directly regarding your query, and we'd be glad to assist further as soon as we hear back from you. We're sorry to hear you were disappointed with your pieces, and you're welcome to reach us any time at hello@ravenjames.co.uk

The Raven James Team

Bedømt til 3 ud af 5 stjerner

The heart padlock earrings look…

The heart padlock earrings look beautiful but it took me 20 minutes to get them in. The space when the clasp opens is so tiny. I've really hurt one of my ears!

14. maj 2025
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Besvarelse fra Ravenjames

Hi Kerrie, thank you for your feedback, and we're glad you love how the padlock earrings look. We're sorry to hear you found them tricky to fasten. Our customer care team would be happy to share a few tips so please contact us at hello@ravenjames.co.uk

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

Very overpriced, bad quality, bad service

Very overpriced, very low qulality. When I needed to return some items and tried to contact company for return information, they just ignored me.

8. maj 2025
Uopfordret anmeldelse
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Besvarelse fra Ravenjames

Hi Zarah, thank you for your feedback. We reached out to you directly some time ago to ask for more information so we could look into your return, and we'd be glad to help as soon as we hear back from you. You're welcome to reach us any time at hello@ravenjames.co.uk

The Raven James Team

Bedømt til 5 ud af 5 stjerner

Love the Suki Necklace

I bought some small coin earrings and the Suki necklace in March 2024 (birthday money), I know its a little pricier than some other costume Jewellery but as its a smaller brand and the items are more unique to others I've seen so I can understand the cost. (e.g not mass produced) I have worn my Suki necklace for almost a year now daily for work and it hasn't tarnished which I was concerned about, I do remove for showering and for bed. There's a few more pieces I'd like but due to the price it is a rare treat for me. I'm saving up for the twist necklace which I think will sit nice with my Suki. Good quality and if you want somethign a little different I'd recommend.

4. april 2024
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Besvarelse fra Ravenjames

Thank you, Sarah, so glad your Suki necklace has worn so well over the years!

The Raven James Team x

Bedømt til 1 ud af 5 stjerner

Quality is shocking for the price

Received my very first item from this range and was absolutely shocked at the quality for the price. Online the item had looked classy and I was happy to pay that little bit more for something I thought I would get much use of and that not many others would have. The item arrived and I remember just looking at it in disbelief. It looked and felt like a cheap item from say accessorize or H&M. The silver was bright and tacky and it felt light and cheap. Honestly absolutely shocking.

15. november 2024
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Besvarelse fra Ravenjames

Hi Kat, thank you for your feedback, and we're sorry to hear your first piece wasn't what you expected. We take great care over the quality and finish of our jewellery, and we'd like to understand which piece this was. Please contact us at hello@ravenjames.co.uk with your order number and our team will be happy to help.

The Raven James Team

Bedømt til 1 ud af 5 stjerner

Ridiculously overpriced

Ridiculously overpriced.

They include UK VAT in the price but I wanted to ship overseas. The Checkout was great for adding on the €24.95 for overseas shipping (which is also ridiculous given how small and light the package is) but not so good at removing the UK VAT (which is not owed since the goods don't remain in the UK). Presumably they pocket it for themselves.

9. november 2024
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Besvarelse fra Ravenjames

Hi Furious G, thank you for your feedback. We'd like to look into your order properly, so please contact us at hello@ravenjames.co.uk with your order number and our team will check everything over and put right anything that isn't correct. We'd never knowingly keep anything that isn't owed.

The Raven James Team

Bedømt til 1 ud af 5 stjerner

Poor quality for the price point

I bought the large COIN reversible hoops and the Stella earring charms. They look pretty however they don’t feel or look like an item I’ve spent nearly £130 on. I feel I would have got the same effect for a fraction of the price. Very disappointing as the quality isn’t half as good as costume jewellery in the same price bracket.

As they are earrings I can’t return.

24. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Ravenjames

Hi Annie, thank you for your feedback, and we're sorry to hear the hoops and charms weren't to your taste. If you'd like to discuss anything further, please contact us at hello@ravenjames.co.uk

The Raven James Team

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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