Range USA Anmeldelser 

Wow, they promised about 120 dollars of bonuses and freebies with an Elite membership. They didn't even give me the items they promised after I paid for months and months of the membership and dropped over 2k on goods there. Corporate had a bad attitude with me on the phone and rather than working things out, decided it would be better to talk down to their customer and threaten them as well. No company is above their customer, and any company who steals from any customer is a company that will not be around for long.

Went to Range USA Wixom, MI for the first time on their $1 promo in Dec. with some friends who are regulars there. Thinking of purchasing a new gun. To use the range to try the new guns, husband had to sign a form. He unknowingly signed up for their $29.99 monthly membership as well. It wasn't until reviewing our credit card we saw the charge. Called Wixom...they can't do anything; everything handled by corporate online. Went on line...another hell of an experience. Husband didn't remember password, tried Forgot pw, didn't work. No phone number to call. It took months to finally get in. Filled out their "Ticket" form to cancel and request refund. They have records showing we have never been back, but will not refund membership. Finally got it stopped 4 months later but rules say will bill us for follwing month as well! 1. Should be able to use range without having to join membership. Can do after using if want to. 2. Way too difficult to get into site. 3. People at shops should be able to help. 4. Should be a phone number to contact.

Several years I sold firearms when Range USA was Shoot Point Blank in the Dayton, OH store. I left because we had sales goals and everyone was trying to steal your sales and started selling at Cabelas. I moved back to the St Louis are 3 years ago and recently visited the new store in Bridgeton, MO. I sold them a pistol and did receive a fair price. They gave me a gift card. 2 Minutes later I decided I wanted to purchase an AR. In Missouri, when you trade in a firearm then purchase one, the sales tax charged is based on the difference between the firearm sold and the one purchased. They said because they gave me a gisft card they could not show the firearm I sold as a trade in. This would have saved me $33.00.
The person who helped apparently was lazy and did not want to find a solution to help a former employee and customer. Therefore, I did not buy the firearm and used the money for ammunition. Needless to say, I will NEVER set foot in a Range USA store again. it is about principle and extremely poor customer service.

Went to go shooting with my son and got harassed by an RSO who asked what ammo we were using 3 times. On the 3rd attempt I gave the RSO one of my cartridges primer side facing towards him. He freaked out saying I was "shoving bullets in his face" and kicked us off the range. Doesn't seem to matter how polite you are, or how well you follow the range rules. RSOs here will remove you simply because they feel like it.

Today I paid $31.00 to shoot my handgun 1hr lane
Time, 1 target, my own ammo. Within 6 miles I could
Have gone to two other ranges that charge $20.00
Per hour with one target and your ammo. One of these
Ranges even offers 1/2 hour range time for $12.00.
You do the math. I won’t go back there again and would not recommend it to anyone!! Chuck

Website deceptive & full of errors. Shows in stock, then when going to the item they don't have it.

Shows free ship to store, then in the cart only has ship to FFL option with $20 shipping.

My local store is great, the customer no-service rep that responds to the .com customer service request is condescending & can't read their script very well.

For what appears to be a well oiled business, their website is awful, going elsewhere to purchase my next 4 suppressor hosts.

Misleading website shows items available in store, but it’s not connected to store inventory. They have to order everything.

Then once they have your money, they turn into complete and utter assholes.

DONT BUY FROM RANGE USA unless you want your time wasted and want to be disrespected.

I purchased 2 guns, from two different dealers, both online, one from an out of state dealer and one from range usa in il, the state in which I reside. Guns are regulated by both the state and the federal government and when a gun is bought from out of state it cannot be sent to the buyer but rather has to be sent to a person that is licensed by the federal government to run back ground checks and get verification of the submitted credentials before delivering the weapon.

When the weapon from out of state that I purchased was delivered to to the Federal transfer agent, I contacted him by email and he instructed me to send him the necessary credentials so he could run a background check that he knew could take up to 72 hours to verify. 3 days after sending him the images of credentials I was instructed to come, show my credentials, fill out the additional paper work and pick up the weapon. I did so and it took less than 15 minutes, and one trip.

Randge usa after receiving my online order, sent an email 24 hours later to me saying the gun was ready for pickup. I live over 25 miles from range usa. I know that in il, there is a 72 hour waiting period between purchasing a weapon and possessing it, so I emailed range usa and asked if there was a 72 hour waiting period, thier response was "You live in IL. You need to wait 72 hours." No matter where you live, when you buy a gun in Il the 72 hour rule is in effect. So why is range usa telling me to come and get the weapon after only 24 hours? And once they know that I am going to come in to pick up the weapon, why don't they ask for images of credentials that will expedite the matter for the purchase?

After the 72 hour period was up I went to pick up the weapon, I was there an hour filling out their paper work and submitting my credentials, and then I was told I had to come back because they were waiting for the state to verify my idendity. This could have been done prior to my coming into the store and I know that because I had just done it with another transfer agent. So they wasted my time uncecessarily by having me drive a fifty mile round trip, but wait there is more.

When I returned 3 days later to pick up the gun after being sent an email by range usa to come, it took an hour and fifteen minutes for me to leave. They made me late for a previous appointment which I was forced to reschedule. They made me late by holding my drivers liscense, other wise I would have left, I repeat, otherwise I would have left. After being there watching them engage in total ineptness for fifty minutes I told them, I had to leave, that I would pick up the gun another day and to give me my drivers liscense so that I could leave and they refused. With my license in their hand they refused to hand them over allowing me to leave for a full 20 minutes after I insisted they return them, essentially unlawfully detaining me. And then they gave me the sarcastic "you have a nice day" comment after all but abscounding my drivers liscense and firearms owner identification card.

range usa has no regard for it's customer's time and are willing to break the law by strapping on a 9mm glock and refusing to release property that does not belong to them.

Plus they are inept, first they couldn't find the gun and kept asking me if I had filled out the paper work, 3 times they asked, then when they finally found it they struggled to re-fill out the paper work, I guess they misplaced. They were like stooges, only with guns. An hour and fifteen minutes to do something that had already been done. Inept completely.

Don't buy from range usa unless you want your time wasted and want to be disrespected and bullied.

i went to cancle my membership and it was a nightmare.the website would not let me create a account, so i could access my info, in the end i had to call the call center in ohio which was not on the help page. had to rearch for the phone #

Not going to list them all, but I have consistently had issues with this company from deceptive pricing and promotions to mismanagement at the local level.

I understand not allowing the customer to load firearms at the back table behind the lane, but if you're going to have that rule, you should have adequate space at the lane shooting table for several firearms, including an AR and perhaps just slightly bigger lanes. And having the rule that you can't even load your mouth magazines at the back table with no firearms around you. Time wasting money, grab ploy. The range attendant sure is on top of making sure none of that happens, He certainly could tell the difference between a firearm and a magazine reload. Make the lane bigger with more adequate table room and shelves below to house extra firearms, and and I'll be back.

Stockton to purchase a new firearm. I am a legal purchaser. I started to fill out the paperwork and where it asks for your email and phone number I filled in the phone number and it says email optional, so I did not give it. Short guy with the beard that used to be the staff of point blank told me he has to have a second contact number or he would not sell me the firearm. I said it was optional right on the paperwork so he refused to sell me the firearm. The other females staff pointed out to him that it was optional on the form, and he still refuse to sell me the firearm. This is the same guy that used to work at point blank when I brought in a new used firearm to trade in. He’s slam my slide forward with the release with no ammo and dry. No respect for my firearm. I figured I would give this place another try under the new ownership and cannot believe that they can refuse to sell me a firearm for not giving my email. This has nothing to do with my identity. I will never do business with this place again, and I will do my best to spread the word. There is another small shop in Mentor with excellent customer service with better prices that doesn’t share your personal information.

I had an extremely thorough private lesson for a new gun owner at the Cincinnati Round Bottom Road location. Bill S. was very careful to proceed at my pace, answer questions, address misconceptions and coach me on the range. It a little stressful buying your first handgun. Bill made it easy. Great facility…they had a separate training range where we worked 1 on 1.

I'll never go to a Range USA again.The customer service at Range USA, Arlington, Texas is always just adequate to lousy. Often I've had to wait for the only employee assigning lanes to try to sell someone a membership. Other employees nearby and doing nothing seldom come over to help. Today the person assigning lanes was flat out rude. I walked up to him and he ignored me, just continuing to look at his monitor. I started to say "I'll need . . . and he curtly cut me off with two words: "driver's license," with out looking up. I walked off immediately and will never go back. I will not miss their lousy customer service (and their lousy annual range maintenance fee).

I purchased a private lesson se for session Friday. It was for my daughter who is leaving for the Army. wanted to get some familiarity to certain types of long guns. Found out on Thursday that she would not be able to make it back in time. Spoke with a rep around 11am on Thursday the same week of the session. We spoke about 15mins about the Friday scheduled appointment. I wanted to reschedule for the next Friday. I was unable to, so I decided i would bring my wife. My daughter ended being free to make it. We went only for them to say hey this appointment was for yesterday, "Thursday". I explained the situation and that I had spoken to a rep on Thursday who didn't mention that the appointment was for that day. Now they said I can not have my money back "$150" and I would have to rescheduled and pay for the new appointment. I think this is unfair. can easily be resolved with a new appointment at no cost or just refund the money back. They are not customers friendly, not good business partners, not a good neighborhood business.

I would not recommend their services to anyone. I have spoke with friends and co-worker at other gun shops and gun clubs. they have never heard of anything like this.
Easily correctable!! but very shameful.

On site was amazing, but I contacted corporate about a billing question -- not even a dispute, after spending $92 an hr. Their response was that I was wrong, prices are posted and I just must have missed it. While not written, I got the feeling they were saying "you're wrong and we don't care if you return."

Don’t go here! Stupidest range in country. They allowing 12 gauge shotgun slug shooting in the pistol area! How stupid. 10!times worse than a 44 mag? My booth walls shook and smoke everywhere. Belongs in a rifle area or outside. Dahhh. Talked to the manager, he could care less. I asked him to come in the range, in the booth next to the dumb ass shooting a shotgun, and try to hit your target! He chuckled. Stupid rules in a stupid range. Go anywhere else, my son and I will never go back…the needs of one, do not outweigh the needs of the many. You shoot a shotgun at a skeet range or outside or at a range dedicated to rifles in a separate area.

They signed me up for a membership that I did not want. When I realized the bad credit card charge I called in and was treated horribly on the phone. Do not go to this con job of a business! Careful what you sign in this place they will slide things in and then refuse to remove it. Made me log in their website to cancel a membership I didn’t want. Staff is incompetent. Company has horrible customer service.

*COMPANY WILL NOT HONOR THEIR PRICES*

I ordered a firearm online for a posted sales price. My card was charged and I was able to check out perfectly fine. I even got an email saying the firearm is ready for pickup.

When I went to pick up the item, the employees told me the wrong item was sent. I asked the employees if I would still receive the same firearm, they said that I would, they just need to contact the distributor to get the right one. I emailed customer service after, the customer service responded saying the same thing. That I would receive it, after they contact the distributor and get the right one sent.

The next day I got an email saying the order was cancelled. After a few emails with their customer service, they ADMITTED it was the wrong price and that's why it's cancelled. They tried to say that the distributor added the wrong SKU or something.

However, I have two screenshots that show, the SKU, UPC, Model, Description and Picture are EXACTLY the same.

A company that can't live up to their advertisements does NOT earn any respect from me, and shouldn't from anyone else either. They offered NOTHING to make it right.

***Reply to their responses…

I was correct, they tried to say the description was wrong, my screenshots prove that is a lie. They also said the wrong firearm was shipped and i would receive the firearm I ordered. Another lie. Everything is the same except the price. They did not confuse the firearm. The price was a mistake. That's fine. Own up to your mistake. If your company makes a mistake, don't punish the customer. That's bad customer service.

They said said that they don't process orders that contain mistakes. That is also a lie. My item was processed, shipped, and I got an email that my item was ready for pickup. I took time out of my day, wasted my gas money and drove there to pick it up. Only for them to lie to me again. I know for a fact that the clerks knew it was a mistake, because of their whispering and faces. They assured me I would get the item I ordered. Again, a lie. I have screenshots showing the item was processed, shipped and received by the store.

If a company is willing to lose a customer for life because of their mistake, it's clear that company does not respect their customers.

I recently ordered a very "high demand" rifle through them and saved at least $300-$400 over the average price found elsewhere. Their customer service reps were amazing: helpful, knowledgeable, and courteous (when I called about order status). Note that I did have to look up their corporate number via the web, as they don't post it on their website. Overall, I was extremely pleased with the order.