Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Se mere
Virksomheden har svaret
Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Se mere
I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.
Kontaktoplysninger
Storbritannien
- 0208 123 6812
- sales@ramcricket.co.uk
- ramcricket.co.uk
2,1
Under middel
150 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered on time,staff very helpful.
4. september 2017
Uopfordret anmeldelse
Great place to shop with
Great place to shop with. Reliable and quick delivery. Will buy again from these guys.
1. september 2017
Uopfordret anmeldelse
I ordered a variety of kit.
I ordered a bat, but when it didn't arrive was told it was no longer available. I was offered no replacement or an apology. The bat remained in the web site for a number of days after my order. The helmets ordered were the wrong size and when replaced didn't arrive at the time/ date given. The kit itself is good and I'm happy with what I've purchased, but the delivery process a bit of a pain.
30. juli 2017
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hi Alasdair, I would like to apologise for the trouble with your order. You should have been offered an alternative and the member of staff who dealt with your enquiry has now been trained on this. The warehouse picked the wrong size helmet but I believe this was swapped over for you although we did have a little trouble with DPD. I am happy that you are pleased with the kit but if you have any further issues, please do let me know. Kind Regards, Kate
Brilliant product
Brilliant product, and excellent service in relation to delivery! Thanks
30. juli 2017
Uopfordret anmeldelse
I will recommend you organization with …
I will recommend you organization with excellent service.quality, durable product I have received.
bandula md
selling c cricket club
kent
29. juli 2017
Uopfordret anmeldelse
Son will be chuffed with his Set
Son will be chuffed with his Set! bring on the Crazy Cricket!
28. juli 2017
Uopfordret anmeldelse
Initial misstep - but quickly corrected. Must care!
2 star initially : I ordered some cricket stumps from Ram to enjoy on holiday with the family via Amazon. Decided to wait a few days to get the "better ones" at a higher price as in stock, 5 days delivery. What a mistake. On the day of delivery an email saying they were out of stock and would be three weeks at least. What an unreliable company. How we do now find what we need miles from anywhere and soon to come home?
4 star now - within hours - the power of TrustPilot! - they had replied explaining the problem and offering an urgent free replacement tomorrow. Good diving catch guys. Appreciate it. Ben.
25. juli 2017
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hi Ben,
I would like to apologise for any inconvenience this situation has caused you and I am sorry that you felt you had to turn to TrustPilot. I have contacted you directly via Amazon to offer an alternative product which we can deliver on a next day service to you. I apologise that it seems you were not notified quickly that the item was out of stock but unfortunately this happened over the weekend and we have now updated our listing to show the extended delivery date. You should have been offered an alternative rather than just told the back in stock date - the staff member has now been advised of this.
We have refunded your order and the product is being sent to you today for delivery tomorrow.
I hope you enjoy!
Kind Regards, Kate
Part deliveries and still waiting for delivery of remainder of order 3 months later!
Ordered a fielding coaching bundle and some spring loaded stumps in April. Part of order delivered in 3 parts, but still awaiting balls and stumps in July! Chaser email sent over a week ago and no response. Not good customer service!
6. juli 2017
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hi Charley,
I am very sorry that you haven't received all your items, i have looked into this and our system is showing that everything has been delivered. Unfortunately we didn't receive your email asking where the additional items were which is why you haven't had a response. I will contact you directly now so we can sort this out asap for you.
Kind regards
Rebecca
Not impressed, incompetent
Ordered the Junior Cricket Set for my son's birthday, waited until the day before his birthday to chase up the order only to be told that the item was out of stock with more expected in 3 weeks time. The staff member insisted this was posted on the listing. I revisited the listing only to confirm I was correct and it was the 'senior' set was out of stock! I have been forced to cancel my order and now have less than 24 hours to find a replacement! I can foresee a very disappointed child....thanks a lot!!
2. august 2016
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hello, I am sorry that we let you down with this order. The information on the listing was worded incorrectly and of course it should have said Junior, not Senior (although this information was written on the Junior Set listing). I have now corrected this and apologise again for this mistake on the listing. We did try to offer alternatives but unfortunately there was nothing suitable.
Cricket Whites
We received the kit yesterday and it looks absolutely fantastic. I was really impressed with the quality of the red kit that we ordered previously but was blown away by this. Aesthetically very pleasing as well as being of a high quality material.
10. juni 2016
Uopfordret anmeldelse
Excellent - would recommend
Great quality cricket training gear (cones, batting tees, bowling balls etc) competitive price & delivered quicker than expected. Will be using Ram again!
17. august 2015
Uopfordret anmeldelse
Quick delivery
Exactly what I ordered and arrived quickly.
Constructive feedback: would be good to receive email when item shipped
20. juli 2015
Uopfordret anmeldelse
Excellent service from Ram Cricket!
I purchased a Fusion Skyer practice bat from Ram cricket but initially didn't receive an email confirmation for my my purchase. I contacted the company by telephone and James Gabele was extremely helpful and professional in dealing with this issue. I received a email confirming my order shortly afterwards and received my bat within a couple of days.
The service from Ram cricket was excellent and I would recommend them to anyone looking for cricket equipment.
20. juli 2015
Uopfordret anmeldelse
Excellent mini cricket set!
Very impressed - website price was cheaper that eBay or Amazon and we really rate the product - plastic but solid and high quality. Took it to the beach on Saturday and my four year old loved it.
14. juli 2015
Uopfordret anmeldelse
Disappointing
Wrong delivery address (made my dad wait at home for no reason) and still not received Bola balls. It was crossed off on the invoice with no explanation.
24. juni 2015
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hi Mark. Very sorry for the inconvenience this has caused to yourself and your father. We've looked back over the order and unfortunately there was a mix-up with the billing and shipping address on our behalf. It happens rarely but inconvenient nonetheless. We sent an email (from james@ubergames.co.uk) to you on the day you ordered (15th) stating that we were out of stock of the Red Bola Balls but that we had other options available. As we not heard back, that portion of the order is on hold. The email has now been resent confirming how you would like us to proceed. Do let us know if you don't receive it. Apologies once again for the confusion. Ram Cricket Team
outstanding personal service !!!!
Ram rugby have well and truly under promised and over delivered with my order for 300 mini cricket bats for Wolverhampton Cricket Club. We are hosting a ODI Visually Impaired International cricket match between England and India on bank holiday Monday 25th May. I wanted to sell 100 limited edition mini personalised bats and followin my original order the likely delivery date was advised as 3 days before the event. Whilst not ideal , as long as i had them that was fine by me. As it has turned out i got them last week! This means that i can get them all signed by both squads before the event and make them a truly unique souvenir of our event. Thanks very much for your service.
19. maj 2015
Uopfordret anmeldelse
Bowling coaching bundle
Having had a good level of customer service when ordering the item the over 2 week wait for the item at this time of year was a little frustrating. Indeed the order miraculously came the day after I phoned chasing the order - maybe it got forgotten!?!?
11. maj 2015
Uopfordret anmeldelse
Besvarelse fra Ramcricket.co.uk
Hi Matt, Thanks for the review above and apologies once again for the delay. Our container was delayed unexpectedly and had only landed the day before you called with our next cricket ball re-supply which was frustrating for us and obviously more so for customers like yourselves. Rest assured you weren't forgotten, we were trying to process back orders as fast as possible. I hope you're happy with the ball bundle and we'll do our best to ensure this doesn't happen again in the future. All the best. Phil (Ram Cricket Team)
Great kit, need a little more reliability
Always love the kit, the range and the polite service. Only downside is that we've had two orders delivered with things missing and one with a mistake. If they can sort out the glitches, RAM will be a great company to do business with.
18. februar 2015
Uopfordret anmeldelse
Outfield flags and discs
Easy ordering and next day delivery. Good quality. Perfect.
16. februar 2015
Uopfordret anmeldelse
Dette er Trustpilot
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