The train ran on time. First class carriage was clean and comfortable. The food including breakfast and evening meal was excellent. Bucks Fizz at the start of the trip was fantastic. The catering... Se mere
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Se, hvad kunderne siger
After paying £770 for the two of us to spend a day on The Waverley I’d love to have given this a 5 star rating. But…..to have not been offered any water at all, even tap, at any point except for the p... Se mere
We very much enjoyed our Waverley charter train, starting from York. Although The Railway Touring Company was prevented from using the intended steam locomotive, the substituted vintage class 37 di... Se mere
Wonderful sightseeing in Orkney. The whole trip was well put together and our tour guide, David and our driver John were both extremely helpful and made the holiday very enjoyable. The long day... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The Railway Touring Company has a long established reputation for providing an interesting variety of UK day trips by steam train and tours in the UK, Europe and Worldwide.
Kontaktoplysninger
Storbritannien
- railwaytouring.net
4,2
God
171 anmeldelser
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When travelling by train was a pleasure.
This is the second experience we have been on and just like the first it was a very enjoyable day. The train staff and onboard stewards are all very friendly, helpful and always ready to make sure you have everything you need to have a good time and nothing is too much trouble.
We enjoyed a first class 4 course lunch in first class surroundings and as this was November and getting close to Christmas the train carriages were all decorated to give it that festive feel.
All in all an excellent day well worth the money and looking forward to looking at their 2026 brochure to plan another lovely day out.
Thank you to all the onboard train staff for everything, for all your hard work on the day making it a very pleasurable experience.
19. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star feedback.
It is great to hear you have enjoyed your experiences with us, both times.
Your kind words and thanks will be passed on to our on-board team. They work very hard to ensure everyone has the best possible day with us.
The four course dinner is a lovely touch isn't it. Sitting back in the comfort of your vintage carriage watching the world go by. We decorate the train ourselves, we feel it adds that little bit extra to our Christmas trips.
We look forward to welcoming you back on board in 2026.
A good day out
My Wife & I enjoyed a round trip of Kent, including Sheerness on Sea on the "Armistice Day" Special. The train was well timed by Network Rail to allow some good running by the loco 34028 Eddystone. The Staff in First Class (coach D), served Tea/Coffee, Bacon Roll & Muffin in the morning, and afternoon tea in the afternoon. The Staff worked tirelessly to give a friendly, pleasant & professional service. The 2min silence for Rememberance was well respected in our coach, whist the poem "They Shall Not Grow Old" by Laurence Binyon was well read.
Whilst I fully commend the RTC for their fund raising they do, and I hope they continue to do so on future tours for the worthy charities they support, I felt perhaps on this occasion, "The Royal British Legion" should have been included in their fund raising. However, that said, all good day and a good trip. Thank you to all.
11. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star feedback.
We are glad yourself and your wife enjoyed your day with us on our Armistice Steam Express trip.
Eddystone performed well didn't she.
The First Class food service is lovely and light. We are pleased this was enjoyed by you.
Our team of volunteer stewards/train managers and the Gravy Train Catering staff all work very hard to ensure everyone on board has the best possible experience. Your kind words will be passed on to them.
We always mark Armistice Day in the appropriate manner. We felt the 2 minute silence and poem did this justice.
We always support the Railway Children charity for vulnerable children on the streets and at transport hubs. This was our founders' charity of choice. Your suggestion for monies raised on future Armistice Day trips has been noted and passed on.
We hope you will travel with us again.
Wonderful journey up to York and back…
Wonderful journey up to York and back to Huntingdon. Food and service superb, the staff are totally professional. Locomotive and carriages lovely.
15. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star feedback.
We are glad to hear you had a wonderful day on board with us to York.
Your kind words and compliments will be passed on to Gravy Train Catering and our team of volunteer stewards/train managers.
It is a lovely way to spend your time isn't it, reliving times gone by travelling behind an iconic steam engine in vintage carriages.
We hope you will travel with us again in the future.
Enjoyable day
We had a great day, thoroughly enjoyed the steam train ride with just enough time to walk around York
While we went for the premier tickets, the breakfast was really great plenty of choice and hot. Sadly the evening Christmas meal let itself down considerably with almost raw vegetables and cold. starter dessert and cheeses were good Definitely need to look closer at keeping things Hot
15. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your feedback.
We are glad you enjoyed your day with us to York.
It is great to hear you enjoyed your breakfasts, starters and cheese courses. We are very sorry that the main evening meal did not meet your expectations. Please do bring any issues with the food service to the attention of your server on the day so that they can rectify this for you there and then. Your comments have been noted and will be passed on to Gravy Train Catering.
We hope you will travel with us again.
Lovely fine dining day trip to York
Lovely fine dining day trip to York on 15th November. We have done this one a few times now and it never fails to please. The staff are truly first class, excellent service and very friendly. Highly recommended!
15. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star review of our Christmas White Rose trip.
We are glad to hear you enjoyed your day with us. It must be good if you have done it several times previously right!
Your kind words will be passed on to Gravy Train Catering and our team of volunteer stewards/train managers.
Thank you for the recommendation too!
We hope you will travel with us again in 2026.
EVERYTHING WAS FINE
15. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your feedback.
We are glad you enjoyed your experience on board with us.
We hope you will travel with us again.
Besvarelse fra The Railway Touring Company
Thank you for your five star feedback.
We are happy to hear you had a brilliant experience on board with us.
We hope to welcome you back on board soon.
AWFUL, ATROCIOUS, AVOID!
PLEASE - don't be tempted to pay this company any money, but rather pay that bit more and travel with Saphos. We gave this firm a second chance, yet the day was just as bad. Awful customer service from an outsourced catering company. The food was disgusting and churned out like old school dinners. Dirty cutlery, a premium 'Prawn & Smoked salmon' salad starter. Look at the photo posted o Tripadvisor, and I implore you to locate the salmon. I complained but executive management couldnt care less, dumbing down my experience as an only report of unsatisfactory service. Look at the multitude of complaints by several customers, all saying the same. Furthermore, we didn't feel safe, carriages were dirty. AVOID!
**This review is based on my own personal experience and is the truthful opinion and thoughts of this service provider, as is my statutory right as a consumer**
14. december 2024
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Besvarelse fra The Railway Touring Company
Thank you for your comments.
As we have dealt with this matter with you personally via email we will not be responding further here.
Two trips booked and 2 trips cancelled
Two trips booked and 2 trips cancelled. The first was the Kentish Belle trip around the Kent Coast on August 6th and the latest was a trip to Canterbury on the 10th December. No real apology other than that's the way it is!! Not remotely good enough. I will not be booking with this company again.
6. august 2025
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Besvarelse fra The Railway Touring Company
Thank you for your feedback.
Our Kentish Belle trip was cancelled due to the scheduled loco being unavailable to us and no substitute being available at said time, as explained in our communication to you.
Our Canterbury Christmas Express trip was cancelled due to multiple operational issues with running the trip.
Whilst is is unfortunate that both trips you were booked on were affected by issues, these issues were beyond our control and could not have been foreseen by us.
We did apologise sincerely in both our communications regarding the trips, if you refer back to these.
We are sorry to hear you would not book with us in the future as we would like you to experience one of our trips in all its glory as advertised.
Excellent day out
Excellent day out , lovely day and weather , knowledgeable people and staff, and bang on schedule everywhere we went, the coaches could do with a little more legroom haha, but a very pleasant day.
11. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your lovely comments.
It is great to hear you had an excellent day on board with us.
The weather behaving always helps!
Unfortunately we cannot change the legroom available, but if we could we would!
We hope you will travel with us again soon.
Everything was good
Everything was good. The train journey went as expected, the RTC team and the Gravy Train team were all very helpful and very pleasant and the food and drink was very good. Definitely value for money. A most enjoyable day. Looking forward to next time I travel with RTC!
1. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star review.
We are glad you enjoyed your day with us.
Your kind words and compliments will be passed on to Gravy Train Catering and our team of volunteer stewards/train managers.
We hope to welcome you on board again soon.
Had a fantastic day on the Chiltern…
Had a fantastic day on the Chiltern Explorer. We went Premier Dining, both Breakfast & Dinner were fantastic. It was served at your table by very friendly & professional staff. Each of the coaches had a steward, don’t know if they were paid or volunteers.
Which ever they were helpful & knowledgable.
This was our first time with The Railway Touring Company, but we are already looking for some thing in 2026. Thanks to everyone who made this a day to remember.
1. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your lovely feedback on our Chiltern Explorer trip.
We are so pleased to hear you had a fantastic day with us.
Your compliments will be passed on to Gravy Train Catering
and to our team of volunteer stewards/train managers. They work very hard to ensure passengers have the best possible experience on board.
We look forward to welcoming you on board again soon.
A good day out with steam to reading…
A good day out with steam to reading from Nuneaton via east west line. Staff well informed
1. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star review.
Lovely to hear you enjoyed your day with us.
Our team of volunteers work very hard to ensure everyone has the best possible experience on board.
We hope to see you again soon.
It was a good trip on the Chiltern…
It was a good trip on the Chiltern Explorer! Would happily do 1st class again but would like to request cream with the scone in the afternoon
1. november 2025
Uopfordret anmeldelse
Besvarelse fra The Railway Touring Company
Thank you for your comments on our Chiltern Explorer trip.
We are pleased you enjoyed your day with us.
We will pass your request on to Gravy Train Catering for their consideration.
We hope you will travel with us again soon.
Trip was a great day out
Trip was a great day out . Staff on the train were well presented and friendly at all times. B coach steward seemed to stay at one end of the coach and not interact with the rest of the coach. Food way well prepared and presented.
1. november 2025
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Besvarelse fra The Railway Touring Company
Thank you for your lovely feedback.
Your kind words will be passed on to our on-board team. Please do alert your steward if you have any queries or would like to ask them something trip related.
We are glad you enjoyed the food service. We will pass your comments on to Gravy Train Catering.
We hope you will travel with us again in the future.
Such a disappointing trip, definitely not Premier Class
such a disappointing trip travelling Premier dining that I had been looking forward to with my husband and daughter. Joined at taunton, an hour after everyone else and many were eating their breakfast. No problem there but we were then treated as an inconvenience. We were rushed, every time I asked for something (like bread basket after the pathetic half a slice of toast and scrambled egg) I was told it was too late but grudgingly I was brought a cold round of toast, asked for a cup of tea and was told I now had to pay for it when clearly others had been enjoying cup after cup - I had eye rolling and curt replies from the stewards as if I was making outrageous demands. Evening service was better but the food portions and quality disappointing - a 2 pack of jacobs cream crackers with miniscule portions of cheese. Everything seemed skimped on. I am comparing them with Midland Pullman Company and Pathfinder Tours who I have travelled with on many occasions and enjoyed excellent meals and service. This is meant to be a premium service and it was not. I don't usually write a bad review but I wrote to the company after the trip to voice my concerns and was ignored. They had their chance.
28. september 2025
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ON TIME COMFORTABLE EXCELLENT SUPPORT…
ON TIME COMFORTABLE EXCELLENT SUPPORT STAFF GREAT DAY OUT
25. oktober 2025
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Besvarelse fra The Railway Touring Company
Thank you for your five star review.
We are glad to hear you had a great day with us.
Your kind words will be passed on to our team of volunteer stewards/train managers.
We hope to welcome you on board again soon.
We were well looked after by the staff
We were well looked after by the staff, good atmosphere onboard, knowledgeable guests onboard, great city for a couple of hours walk and a market & cathedral to boot (Chester).
25. oktober 2025
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Besvarelse fra The Railway Touring Company
Thank you for your lovely feedback.
We are happy to hear you enjoyed your day with us.
Our on-board team work very hard to ensure everyone has the best possible experience.
We do have a mixed demographic on our trips which we find makes for a fun atmosphere on board. We are glad you enjoyed this.
Chester is a lovely destination to while away a few hours isn't it. The cathedral is up there with popular sights to take in whilst there we find.
We hope you will travel with us again in the future.
Besvarelse fra The Railway Touring Company
Thank you for your five star feedback on our Varsity Explorer.
We are glad you enjoyed your experience on board with us.
We hope you will travel with us again.
Autumn in Alsace
Very well organised tour , with friendly and knowledgeable leader.
Would be better if one or more free days were included , to allow for exploring the immediate area.
2. oktober 2025
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Besvarelse fra The Railway Touring Company
Thank you for your feedback on our Autumn in Alsace tour.
We are so pleased you enjoyed your holiday with us.
All of our Tour Managers are very experienced and on hand at all times to assist you with anything you may need. Your kind words will be passed on to them.
Your suggestion for more free time has been noted and we will bear this in mind for future tours.
We hope you will travel with us again.
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