Rails Of Sheffield Anmeldelser 

I emailed RoS after my oo Bachmann Class 30 diesel loco started to make 'groaning noises' recently. I got a response within hours advising lubrication might solve the problem. Although initially this didn't work, Shane offered further advice and sent detailed step by step instructions enabling me to disassemble the loco to get to the problem area, based on personal experience. The loco is now up a running properly again. Help in true modellers tradition; thank you Shane and RoS. In contrast Bachmann have yet to reply to my request for assistance.

It was so easy deal with rails of Sheffield good price paid for my items they even sent pre paid labels great customer service will deal again

I have bought from Rails several times. I had a few issues that I dreaded dealing with, especially given I bought online.
Well I have been absolutely floored by how superb the customer service is.
There are no problems they are not happy to deal with. Any issue I had was resolved with the smallest of hassle. No ridiculous hoops to jump through. I was believed and treated with respect by people who seem genuinely interested in the hobby.
And imagine speaking to a human being within 3 minutes! The novelty.😂
The website is fabulous.
The only slightest downside is the deals they keep sending me. I will bankrupt myself soon 😉.
In total, they are the bench mark against which all online retailers should measure themselves.
Bravo.

Just sold my trains to rails ,Ben thank you very fast and efficient service from enquiry to payment

From start to finish excellent company to deal with.
Having recently sold model railway items very fair price offered and accepted the whole process very fast.
In the future would deal with Rails with no hesitation.

Rails of Sheffield made selling my late husbands model railway stock very easy. Staff were helpful and considerate. The price offered was fair and the whole process was quick and efficient.
I unreservedly recommend them to you.

I’ve just sold my trains to Rails of Sheffield and have to say they were fantastic, so helpful and I got a good price, highly recommended, would definitely use them again, thank you.

I sent an inventory of my complete layout which I had sadly had to decommission. I was quoted a very fair price. Rails arranged that the two large cardboard boxes were picked up by Parcelforce. They reassured me that the boxes had arrived safely and everything was intact. I received the money directly into my account the following day. I have nothing but praise for the excellent service provided by Ben and The Rails of Sheffield Team. It saved me a considerable amount of hassle.

I part exchanged some of my older rolling stock. I contacted Rails on Tuesday and the deal had been completed by Friday. This is far quicker than other companies that I have used and I am highly delighted with this transaction. A special mention goes to Ben who saw through the transaction so efficiently.

Kind staff that ring back when they say they would, very caring. As well as prompt payment. Thank you!

Excellent service from Matt in the secondhand department. Everything was fully explained and the service and payment was very quick

I have ordered from Rails for a few years now and always had 1st class service. Nothing is too much trouble for them. Recently I sold some of my model trains to them and the service I received was excellent, from sending a courier to pick up the boxes, to receiving the payment, it took only 3 days. I was kept fully informed every step of the way. Thank you so much Matt

This is about the third time that I have sold items to Rails. As ever the service and speed of turnaround has been brilliant and I have found that the prices that they paid are very decent. Rails is certainly the way to go, especially if one is selling more than a few items, no hassle, fast and good prices paid.

This is the second time I’ve traded in with Rails great price received same day they received the models. The locomotive I received in part exchanged was customised and running on my layout in 5 days and, that’s including a Sunday now that’s what you call good service. Thank you guys. It’s a pleasure doing business with you.

I offered for sale a number of N gauge model railway items to Rails of Sheffield secondhand department. They provided a prompt email response and gave a fair price. Once they had received the items in the post, Ben in the secondhand department facilitated a bank transfer the same day. I would recommend this company.

I recently sold some of my collection to Rails. The information given by the Rails team on their second-hand purchase process was very helpful and the collection was easy. Their initial estimate was a good price, and they honoured it. They also paid me very promptly as promised. Thank you!

I purchased a TT120 engine and decoder together, fitted the decoder and programmed the engine, it went through the whole process but at the end did not work.
The tech help line helped but in the end they sent a return label, this was quick and about 2-3 weeks later the engine was sent back already programmed and ready to run, well done very good service

Great service, Quick Response. A Pleasure to Deal with.

I had occasion to have to source a very very obscure part for a model locomotive I own, and as a long shot I contacted Rails of Sheffield in the hope that they may just have one in stock, and they certainly pulled the rabbit out of the hat for me on this one.
I wish to give special credit to Tom of the Bespoke Team for his interest, concern and quite frankly his compassion for taking the time to contact me to say he may have what I needed and that he would check his more obscure stock when next at work.
Within no time the part I needed was in the post and fitted to my class 66 locomotive bringing it back to pristine condition.
Full marks to Rails of Sheffield for some great service, I shall certainly be dealing with them again.
Cheers Guys.