I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The staff from Radius were extremely helpful when I rang to enquire about a helpline for my mum. It was very easy to install and it gives us peace of mind that mum can just press her button if she nee... Se mere
From start to finish, enquiring, advice, ordering and setting up was brilliant. Very easy to set up and test. Fast delivery. Definitely recommend ⭐️⭐️⭐️⭐️⭐️
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af sikkerhedsudstyr
- Nødtelefon
- Hjemmesygepleje
- Hjemmehjælp
- Ældrepleje
- Leverandør af telekommunikationsudstyr
Skrevet af virksomheden
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Skrevet af virksomheden
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Kontaktoplysninger
3 Redburn Square , BT18 9HZ, Holywood, Storbritannien
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Fremragende
696 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very straightforward and simple
Very straightforward and simple. Just how it should be.
14. december 2025
Very easy service to set up
Very easy service to set up. Have only had a month. Due to do a monthly test soon. Great to get 24hr servi
17. november 2025
professional well-informed staff at end of telephone line
The member of staff was so helpful in explaining all about the product and how it worked. She then ensured I would be contacted quickly re organisation of the watch and the cost involved - excellent service!
18. november 2025
Robert McEvoy
Radius contacted me Roberts daughter straight away when my Daddy accidentally hit his button. Very professional and efficient service.
9. december 2025
Watch it
Checked out on the internet first and selected Radius, watch arrived very quickly and was easy to set up a as nd use
Very happy with our decision 🧒
9. december 2025
Easy to set up and understand
Easy to set up and understand, called quickly when Dad dropped his pendant,gives me peace of mind.
9. december 2025
Easy to set up and nice to talk too…
Easy to set up and nice to talk too when checking up all is working
31. oktober 2025
Happy Daughter and Mother
I dealt with Roma and she was just lovely, explained everything and help me get sorted as I initially ordered the wrong product. I even went back to her about the panpan phone app which I was a bit confused about at the start. Everything has been really efficient and easy to use.
Mum has done a test with her watch and spoke to one of the responders and she understands how to work it and is proudly showing it off to everyone she meets and telling them to get one!
9. december 2025
We found the lady from Radius very helpful and friendly …
We found the lady from Radius very helpful and explained everything really well and advised us on the best product for me.
She explained how everything worked and was very attentive
3. november 2025
Quickness
I was impressed by how quick the personal alarm was delivered from placing the order. It was very easy to set up as well.
4. november 2025
A great service
A great service, although it was only needed for a very short time before my mother went into a Residential Home. I wish we had used it sooner as it gave the family great peace of mind.
21. september 2025
5 star service
5 star service
When I telephoned phone was answered promptly and staff most helpful to set up my watch. They even rang to see how I was managing new watch z. Hilary Graham
22. oktober 2025
Easy to purchase and set up
Easy to purchase and set up - quick delivery - peace of mind knowing all is in place , thank you
19. oktober 2025
Super company
Super company, who not only have great response to alert calls but also offer personal attention to customer support calls and emails too, asap rather than the dreaded “within 48 hours” we all see far too much of.
I love the PanPan watch, which is easy for me to say as I am a big person who can only wear big watches (I saw a review complaining about the strap being too short but I have it on loosely and there are still 5cm left to go), the technology will get smaller, neater and cheaper.
This service comes at a very reasonable price that includes watch rental (every other service I checked expected you to buy the watch and still charged the same monthly rate or more).
Thank you
30. oktober 2025
Uopfordret anmeldelse
Helpful phone support.
14. oktober 2025
Disappointed with panpan.
Bought the service for a year.Recieved and easy to install. Then discovered that it is not waterproof. If cannot be used in the shower then what use is it? It's an area where many elderly people have accidents. Failed to get an invite to the app despite several calls.
24. oktober 2025
Besvarelse fra Radius CONNECT24
Hi Tom,
We’re really sorry to hear you’ve been disappointed with your PanPan experience. Your feedback is very important to us. The PanPan device is designed to be splash resistant but not fully waterproof, which is why it shouldn’t be used in the shower — we completely understand how that can be frustrating, especially as bathroom safety is such an important concern.
If bathroom safety is your main concern, we would recommend our Home Personal Alarm System, which comes with waterproof buttons suitable for use in the shower or bath. We can arrange a swap if needed.
I’m sorry to hear that it took you several attempts to set up the app. Sometimes the invitation email can go to the spam folder, and as it’s only valid for 48 hours, a new invitation has to be created once it expires. I’m glad to hear that you’re now set up — please don’t hesitate to let us know if you need any more help with it.
Thank you for sharing your experience; your comments help us improve both our product and support service.
Kind regards,
Roma
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