RaceBets International Gaming Anmeldelser 104

Dreadful! Tried to make a small bet today, only for it to be cancelled by them.
Then I received an email telling me that restrictions had been placed on my account.
I contacted them asking why, and their response was as follows:

"I hope this email finds you well.

My name is Rose and I am a Customer Support Team Leader here at RaceBets

Please note that in accordance with previous correspondence, this was a business decision and one made at our own discretion.

May we remind you of our T&Cs

"8.2. We reserve the right to limit or refuse any bet made by you through your Account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible".

Should there be anything else we may assist you with, do return to us by Email, Live Chat or phone and we are happy to assist.

May I wish you a great rest of your day!"

My response to them was a bit childish but it sums up how annoyed I am

"Hi Rose,
Thank you for your swift response. I am surprised that your decision is considered a business decision, as I have hardly had an opportunity to conduct any business with you. It is not for me to question your business practices but I would expect it would be in a bookmakers interest not to alienate their customers.
As such, I would like to inform you of my own business decision regarding Racebets…

I will take my business elsewhere. And I will not be recommending your business to any other person.

I will not have a great rest of my day. You have alienated me.

Worst Regards,
Henry"

Opened account but immediately restricted because I had logged on on another device. Like millions of people I regularly use a laptop and a tablet to log in to various accounts depending on my circumstances. Contacted customer service but got no adequate response from them. Seems like they want you to sign up but the decline any offers that should be available to you. Avoid.

Can't Complain. Opened account - verified docs - used bonus - won - withdrew all in one day. Job done.

Don't know what everyone's issue is.

Quite how this outfit were awarded a gambling license is beyond me. You’re more likely to have an audience with lord lucan than get paid by these sharks...... AVOID AVOID AVOID!!!

If I could leave a 0 star I would do that .
Awful customer service .
They have tried to steal my money .
I did sign up for offer , send all documents to verify my account , then I deposit £10 , my first bet has settled and they didn't give me a free bonus . I contacted them and they said I'm not eligible !!!!! For what ??!!! They can't say why ??!!!!
What the hell is this !!!!
Anyway I gave up and I wanted withdraw my money , i request it ,they send me an email we have to verify you again then we can process your withdrawal request !!!!!
Avoid avoid ,they are scammers report them if this happened to you, they are awful don't even sign up with them . Rude customer service

I got in to horse racing this year following the Cheltenham Festival this year never previously been into gambling, with little other sport currently on I have been following the US racing. This company are advertising on a horse racing site - at the races - offering £20 in free bets if you place £10 qualifying bet at odds greater than 1/2. So I clicked the linked signed up, placed a £10 qualifying bet on quite a famous horse in a main stream event which actually lost. I thought oh well I've got a couple of free bets. These were never received. I have contacted their customer services, sent numerous emails, proved my identity, given them ample opportunity to rectify this, they never properly or directly answered my questions but I'm no longer eligible for any bonuses or promotions and they sent me some copy and pasted terms and conditions about duplicate accounts. Like other reviewers have stated earlier, I have never registered with this company before and they have not provided a specific reason why they have not honored there side of this offer.
In short, I would not recommend using this site, I certainly would not bother if you are expecting any free bets and given my limited experience of online betting the worst betting company/site I've come across.

Waste of time amateurs! No best price, no doubles & trebles, can take fixed ptice but less than tote price?? Jokers bet elswhere just no reason to bet here

Joined up under a promotional deal (so I thought) where you had to place a bet first and then get credited in free bets for the rest of the card. Waited for free bets and when they didn’t appear got in touch with customer support who said my account wasn’t eligible (as apparently it’s their discretion to award bonuses or not - and no I hadn’t ever had an account with them or anything like that before) so I said well I’d like to cash out my initial bet then as that’s why I placed it. Told no on that too as apparently you need a “valid reason” to cancel a bet. Absolute scam artists clearly.

Dont believe anybody that writes a positive review, obviously racebets stooges...

How it works:

1) You signup
2) You deposit
3) you place first bet
4) they limit you to SP only

total scam merchants how they havent been shutdown i dont know, completely useless for any sort of serious "race" betting..joke site

Read a lot of negative reviews about bets being restricted, which hasn't happened for me, but then again I've been winning AND losing, which is how it goes.
Furthermore, when signing up and attempting to activate the sign up bonus to receive the 3 × £10 free bets, I misread the T&Cs and my bet wasn't at Fixed odds meaning it didn't qualify. They allowed me to place a second bet and still added the 3 x free bets as a good will gesture.
Absolutely no complaints so far!

Its a waste of time joining racebets because they won't let you do fixed odds betting. Some on this thread are saying they were blocked from fixed odds because they won money. But in fact I lost all my bets with them over a period of about three days and they still blocked me so its not winning that's the problem. They are in breach of the rules though surely if they make out you can do fixed odds to draw you in then block you for no reason.

Also they use "effect" where they should have used "affect" in their email to punters.

The biggest scammer bookie out there! I signed up to Racebets, placed 3 bets (small stakes, the biggest was £20) and came out £15 in profit.

The next day ... an email telling me I'd been restricted to SP and all promotions removed! Unbelievable. How this "bookmaker" is in business still is a mystery. Have the audacity to win a couple of bets and be a little in profit and goodbye! there's the door.

Horrible little outfit, avoid at all costs!

My experience has been similar to many of the other reviewers here. I'm a very small-stakes bettor - maximum £10 bets and just a few times a week. After a couple of recent wins, I've now been restricted to SP only, with limited stakes. I have no problem going elsewhere - it's not like there aren't plenty of other bookmakers out there - but the breathtaking arrogance of a company who email you saying they "hope you will continue to use Racebets" despite the fact they are choosing to treat you like a second-class customer has made me fume. If you don't give a toss about value for money or customer service, you should go for it - sign up, and take them for as much money as you possibly can before they restrict you, too. Otherwise, steer clear and we can all enjoy watching this unpleasant organisation collapse and vanish up the hole of their own entitlement.

10 Euro Freebet, account was veriefed by email and my mobile phone NUMBER, confirmed by support. I still couldn't do any bet or any deposit, because I got the error message, please verify your account or contact the support. I couldn't verify my account again, with my phone number, because I already used it to verify my account. Support doesn't help and just give me the answer, please verify your account.

How??? HOW SHOULD I DO THIS???

Kepp your hands away from this casino. Same scamming casino like Bingohall.com, maybe even worst.

As with the other negative reviews, they let you sign up, deposit freely but turn even a small profit and you get limited to SP prices only. When i say small i mean it it too (£50 in my case!). Complete sham of a company...

I signed up with Racebets 18 days ago depositing £200 . I have other betting accounts and so was not looking to use Racebets exclusively. The deal was deposit a minumum of £50 turn it over 5 times in 31 days to keep the bonus. I had turned over £110 by the 18th day by which time my balance was around £415 (including the bonus) with a mixture of winners and losers and most stakes around the £10 mark. I went to place £30 on a 6/4 shot when I received a message saying that this bet wasn't being accepted and the price immediately changed to evens. I went to place the same bet at this price which was also refused. Out of curiosity I kept reducing the stake to see what would happen - not even a bet of 50p was accepted. I e mailed Racebets to complain and received the response that all my bets would have to be at SP and that Racebets reserved the right to limit my stakes. Also the reply contained the phrase " and this decision is finsl:. So essentially from a relatively small punter such as myself they refused to lay my bets as I had profited by a paltry £165 in 18 days. Additionally the cynic in me thinks that I was being bet restricted to avoid qualifying for the bonus. DON'T OPEN AN ACCOUNT WITH RACEBETS. They are spineless , won't lay average stakes and completely inflexible to complaints. They're prices aren't the best either.

Took my money then immediately banned me from using fixed-odds bets. As I'd won my free bet on Racebets, all of my money went onto there and I couldn't withdraw it until I wagered it 5x. Now I have to place SP bets without knowing the odds (it says wagers won't be put towards withdrawals unless above 1.5) and I don't even know what the odds are.

Crap company f*k off.

SCAM - don’t use this bookie. They’ll take your deposit and your money then they’ll immediately restrict any bonuses or promotions.

Absolutely disgusting - I implore all of you to go to the gambling commission and clearly outline this scam so this dodgy company is shut down for good. How they can get away with it in this day and age is horrific - any other industry would be severely punished.

Pretty much the same. Opened an account made some bets drew out some money then wanted to place a bet and i couldnt emailed them and they said that its their descretion and they may apply restrictions. If they let me open an account and i have money in that account then who are they to tell me i cant use it? Tin pot outfit

Avoid like the plague. ATR complained to as they promote this firm but more interested in their retainer than looking after their customers. Took my money but would not pay 3 winning free bets. Do not be tempted by any false offer made on ATR site such as free bets etc.