After canvassing the market for competitive quotes, the RAC reduced its initial offer and therefore secured my business.That’s the good news but it became clear that within the organisation the left h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
When the time came to renew my car insurance I stumbled upon RAC Car Insurance through a comparison site. I'll be honest—I'd never considered them before—but the price, excess and options they of... Se mere
Virksomheden har svaret
All contracts for insurance/broadband/mobile etc are always excellent at point of accepting the terms. Rac provided excellent renewal price and cover. That is basically done by a computer. The reviews... Se mere
Virksomheden har svaret
My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktoplysninger
Storbritannien
- rac.co.uk/insurance
4,4
Fremragende
20 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good and the price is very good
11. juni 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Besvarelse fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Besvarelse fra RAC Car Insurance
Hi Lawrence,
We're really sorry to hear this and truly regret that we've let you down. We completely understand your frustration at losing trust in us after having issues with both your breakdown cover and insurance policies.
This isn't the experience we want for our customers, and we will be in touch with you to see how we can help make things right.
Leanne
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Insurance renewal was quick and easy
Insurance renewal was quick and easy. However I then tried to change my email address and failed. I contacted the "help" email address and days later still no response...
15. september 2026
Besvarelse fra RAC Car Insurance
Hi Hayley,
Thanks for taking the time to share your feedback with us.
We’re glad to hear your insurance renewal went smoothly, but we’re really sorry to hear about your experience when trying to update your email address. Getting no response from our support team isn’t the standard we aim for, and we completely understand how frustrating that delay must be.
We want to get this sorted out for you right away, and we will be in touch with you to see how we can help.
Leanne
Renewal of my policy followed receipt…
Renewal of my policy followed receipt of competative quote.
Once I was able to speak with an agent everything went smoothly.
15. september 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
5 star service
There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quotes via email of which none came close to this one. So only a positive experience. I have just realised I only pressed 4 stars when it’s actually a 5 star service
15. september 2026
Besvarelse fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Simplicity and affordability.
15. september 2026
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy choice.
The insurance was easy to choose and set up. The price was also a factor in choosing as I did not need anything expensive.
7. september 2026
Besvarelse fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I thought I would choose rac because…
I thought I would choose rac because they are a well known company, trust worthy,I have brake down cover with you as well.thats I have gone with rac I choosed wat I needed for my car insurance,so easy to follow.
10. september 2026
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Competitive Renewal
The renewal price this year was very competitive and although it wasn't the cheapest, I decided that given previous history with RAC, I would remain loyal and auto renew, especially considering the free legal cover on offer.
Yhe user experience was good and the process was straightforward with good comms throughout.
15. september 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
My experience with RAC following a…
My experience with RAC following a motor claim has been absolutely exhausting.
My accident happened on 11 August 2025. More than 13 months later, I still do not have this matter resolved or my own vehicle back in a usable condition.
My car spent months in the repair process. RAC’s own complaint investigation later acknowledged that a required part had been on backorder for 182 days and that the length of the delay should have been identified sooner. An alternative part was eventually authorised and the car was finally returned in March 2026.
Unfortunately, that wasn’t the end of it. When the car came back, I raised serious concerns including an engine-management warning light, extremely poor fuel consumption and problems with the exhaust. I have photographs and emails supporting the condition of the vehicle and the concerns I raised at the time.
This then led to months of further emails, inspections and investigations. My vehicle was even taken to a main dealership for further investigation, yet I am still asking basic questions about when the fault occurred and how the evidence obtained actually addressed the issues I raised.
The situation I am in now is unbelievable. I was told my replacement hire vehicle had been extended until 29 September, only to then be told by Enterprise that it had actually been off-hired from 14 September and that I could potentially be liable for charges. At the same time, I have been told my own vehicle is now accruing storage charges and needs collected, despite it having no MOT and the underlying issue remaining disputed.
Throughout all of this, I have continued paying finance on my own car and estimate I have been unable to use it for around nine months out of the last 13.
What makes this particularly difficult is that this claim has now run alongside my entire pregnancy. I am almost eight months pregnant and still spending my time chasing different organisations, trying to establish who is responsible and how I am supposed to get my own vehicle back into a usable condition.
I have extensive emails, photographs, reports and correspondence supporting what I have written here. I have repeatedly asked for senior intervention and a clear resolution, and the matter has now been referred to the Financial Ombudsman Service.
RAC has offered me compensation, but I have made clear that I do not accept this as resolution of an ongoing complaint when I am still without a usable vehicle and potentially facing further costs.
After 13 months, I don’t want another apology or to be passed to another department. I simply want somebody at RAC with the authority to look at the complete history, take responsibility for RAC’s part in what has happened, and help finally bring this matter to a conclusion. And this generic reply isn’t helpful if your ceo is aware I’m sure you can find out details.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra RAC Car Insurance
Hi Angela,
I am so sorry for the stress and frustration this situation has caused, especially at such an important time during your pregnancy. This is certainly not the standard of service we aim to provide, and I completely understand your urgency to get this sorted once and for all.
We have passed your comments over to our customer relations team to review further.
Tahara
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
I'm very Happy With it
8. september 2026
Besvarelse fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Easy to arrange and at a reasonable cost
29. august 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Just a good service
30. august 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
I had a quote that suited my needs at a…
I had a quote that suited my needs at a great pricy
26. juli 2026
Besvarelse fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Premium hiked significantly.
My premium was increased significantly higher - an increase of 80% from last year. (I am.also a member of RAC breakdown). I feel that is not justified and will not be recommending to friends and family and will look to insure with another provider.
31. august 2026
Besvarelse fra RAC Car Insurance
Hi Salim,
Thank you for your review. I am genuinely sorry to hear about your frustration regarding the rise in your renewal premium, especially as an RAC Breakdown member.
Insurance costs across the market have risen significantly due to higher repair and vehicle part expenses, which unfortunately impacts renewal prices.
We completely understand your decision to shop around, but we would like to thank you for your time with us and wish you all the best for the future.
Leanne
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.