Rab Anmeldelser 

I had a down coat that I bought from the factory shop nr Alfreton in 2020 and was heavily used round town, it was losing lift and waterproofing when I ripped it on a bramble :( So I sent it back for repair and cleaning. They send you a return label (that I immediately lost only to find three days later - but they sent me a replacement online immediately) and, as I wasn’t in a rush, it’s come back three weeks later. They’ve even replaced the zip tags. It’s fab, looks great and repels the sprinkle of water I’ve tested it with. Thank you.

I returned my down jacket to Rab for the washing service. On the website they said it might be 3 weeks before it was returned. I asked if it was possible to have it back within the 3 weeks, but was amazed to have it back within 4 days. Thank you Rab…great service.

Great customer service and beautiful products

Ich habe mittlerweile 2x eine Bewertung zu einer Rab Kinetic Alpine 2.0 Regenjacke auf der offiziellen Rab Webseite abgegeben, weil ich sehr enttäuscht über die Qualität war.

2x wurde die Bewertung beantwortet - aber anschließend gelöscht. In den Bewertungen bleibt anscheinend nur für die Öffentlichkeit sichtbar, was mindestens 4 oder 5 Sterne bekommt.

Ich habe mir 2022 eine Rab Kinetic Alpine 2.0 Regenjacke gekauft, die beworben wird mit "strapazierfähig 4/5". Also nach meinem Verständnis schon robust!!!

Bereits nach gut 1 Jahr hatte ich, in der nicht mal ansatzweise täglich benutzten Jacke, ein deutlich sichtbares Loch auf Taschenhöhe im weicheren Material. Es kann ausschließlich vom Schlüssel kommen, an dem keinerlei scharfen (außer Schlüssel) Dinge hängen. Weitere kleine Löchlein sind bereits erkennbar.
Die Jacke wurde echt nicht überstrapaziert oder übertrieben oft getragen!!

Rab hat mir einen Hinweis zum Reparaturservice geschrieben.... ein Loch-Patch kostet "nur" 30,-
Bei einer Jacke die über 300,- kostet, DARF es nach so kurzer Zeit keine Repatur geben!!!!

Leider weiß ich nicht mehr bei welchem Onlineshop ich die Jacke gekauft habe, daher hab ich leider keine Rechnung mehr!

Der Schnitt der Jacke ist an sich echt gut. Aber die Qualität ist nicht im geringsten so strapazierfähig wie beworben, das ist schwach. Gerade das um die Taschen verwendete weichere Material ist alles andere als strapazierfähig. Es zeichnen sich bereits weitere Abnutzungsstellen ab.

Ich würde die Rab Kinetic Alpine 2.0 Regenjacke keineswegs weiter empfehlen.

Zur Antwort von Rab.
Fotos über die Webseite an den Service wurden bereits hochgeladen, daher weiß ich, dass eine Reparatur zwar mögich ist, aber nicht kostenfrei - und noch dazu bleibt das Loch weiterhin sichtbar. Meine Bewertung kam erst aufgrund der enttäuschenden Erfahrung über den Service ;-)
Und ja... Schlüssel können möglicherweise Löcher machen, aber nicht nach so geringer Benutzung und so kurzer Zeit wenn die Jacke mit sehr robust beworben wird - dann ist sie leicht fehlkonzipiert, wenn ausgerechnet das Material an den Taschen so zügig nachgibt

I have had my Rab Jacket for years and I needed a new Orange Zip so my first thought was to contact Rab Direct so Paid for post and repair.It came back as New so happy as these are the BEST jackets to have.Big Thanks to DEBBIE the machinist who did a super Job Highly recommended and Thank You.

Great service. Sent my belove Rab alpine light jacket for a zip repair. Just got it back, very good job by Holly.
Great that you can get these proucts repaired for further use.
Good reason to purchase Rab products.
Keep up the good work
Regards
Paul

Products not as described, totally different from picture, awful returns service, never again will i use Rab online store

Rab Downpour jacket in Pertex Sheild+. It's a couple of years old now and it's been OK until last wash. I washed it as per the instructions at 30C with Nikwax Tech Wash, then Nikwax TX, then hung it to dry indoors (no tumble drier). It came out all pitted and crinkly, like a melted plastic bag. It looks terrible and doesn't work properly either as rain water gathers in the crinkles.
I contacted their customer support who basically just pretend not to understand what I'm writing. I hadn't even asked for a fix or refund or anything, I just thought they might be curious as to why their product is failing so spectacularly. But not, they're not.

Bought a Rab valliance for just under £300, for that price I expected more than a years use, the main zip has broken, the Velcro on the cuffs no longer hold and the coat certainly isn’t waterproof.
The first and last Rab coat I buy, overpriced and overrated

I contacted RAB Repairs at their factory shop near Alfreton, Derbyshire, and they were really helpful.
The postage was simple and the repairs (they replaced both pockets in my jacket due to holes in them from keys) were repaired by Rachel who did a perfect job. The price was competitive too including postage.
A great philosophy of Repair/Reuse.

Had help from Alex to day from the customer service department what a nice friendly guy it’s nice when companies have such helpful staff I hope Rab appreciates his work . more companies need people like Alex

Omg! What can I say, Amazing, outstanding repair service. My favourite Rab jacket had scuff marks and holes on the one arm, due to a fall. A lovely lady called Rachel did an amazing job of replacing a panel. It looks brand new. Would highly recommend this repair service. I'm delighted!

Had new zip fitted to 10 year old jacket, first class service.

What a great care and repair service Rab offer.

I regrettably ripped the sleeve on my Rab Microlight Apline jacket and thought the jacket was irrepairable, but then found that Rab offer a competitively priced repair service. It was a great service and so easy to send off my jacket. Having just had my jacket back, i am very pleased indeed. You’d never have known it was repaired and it’s like a brand new jacket once again. Thanks Rab - the after sales service is fabulous.

Only giving a 1 as I can't select 0.
Absolutely shocking customer service. Logo flaked off after first wash, they replaced with completely different colour that didn't match the garment even though I'd specifically requested they replace with the same colour as the one it originally had. To make matters worse the new logo was not straight and they'd damaged fabric around it. Three emails and 2 calls unanswered!

As a Christmas present I was given a Lowe Alpine pack which had a wire frame that was similar to those found on vintage A-frame rucksacks, but unlike these it lacked any proper means of supporting the pack away from the lower back. This resulted in an extremely uncomfortable carry with the rucksack frame being in direct contact with my back.

I contacted Rab customer support for suggestions on how to correct the issue (add-on waist belt?), they requested photographs of the pack and said they would pass on the issue to their designers.

And that, was the end of their customer support, apart from a ‘how did we do?’ survey in which I retold my story and marked them according, but they didn’t contact me.

From this I can only conclude that the company isn’t sufficiently concerned to manufacture well-designed equipment, and has an indifferent attitude to customer service.

Likely to purchase again? No.
Likely to recommend to friends and family? No.

UPDATE - Rab has eventually replied to all the poorly rated reviews on TrustPilot on the same day. In my case their response failed to identify that I had already contacted their customer services and they hadn’t resolved my problem.

I found out about 60 days after I purchased the jacket that the zipper didn't work (I didn't try the zipper until then-just checked for fit before winter arrived). I tried to call RAB seven times during their stated business hours by phone and got the message to try back later as no one was available. I wrote to them instead and got an immediate response, which was to send the jacket in at my expense and, if it was clean enough (they charge $25 for a cleaning fee if it isn't), then they will consider whether they would help me out or not. Essentially, they do not honor their warranty. I was expecting them to ask for the old jacket back in exchange for a new one or a refund, but got the runaround instead. BTW, when I replied to their email with these concerns, I got no reply. needless to say, very unsatisfactory. I'd get better customer service at Wal Mart.

J'ai commandé un polaire chez Rab pour une randonnée dans l'Atlas.
Sauf que je me suis rendu compte en allant ensuite lire le descriptif qu'elle était adaptée pour l'alpinisme et non la randonnée.
Aussitôt, j'ai contacté par mail le service client et demandé le remboursement.
Dès le lendemain le remboursement a été effectué sans souci (il est néanmoins nécessaire de le demander avant l'envoi de l'article)
Merci encore au service sans qui j'aurai fait l'acquisition d'une polaire qui m'aurait été inutile

I had a broken zip, and when I phoned up to see if this was fixable, the gentleman was extremely helpful. I'm sure the repair will be as good as the customer service

I am very disappointed with my Rab down jacket. I bought a MYTHIC ULTRA DOWN JACKET. Very expensive, priced at over 450€! Yes, it is light and they are warm. But the outer material is extremely thin, the jacket is constantly getting rips and holes. I constantly have to send the jacket to the Rab repair service :-( After only 15 months I have spent over 200€ on Rab repairs. That is not acceptable for this price range!!! When I give a negative review of my Rab jacket on the Rab website and describe the problems including photos, the Rab service writes an email to my address and asks for more photos :-( I reply to this email, but my email cannot be sent to Rab because the Rab email is incorrect or not specified or an email server is connected in between. My negative review is not published on the Rab website. You only see positive reviews. I think, Rab sorts out negative reviews. --- I'll say it again and it's the truth: The MYTHIC ULTRA DOWN JACKET is not suitable for mountaineers (climping). The price for this jacket is too high. Poor material, too thin. This jacket tears very quickly and constantly gets holes. It's a jacket for city shopping Tours in the winter time, definitely not suitable for nature, climbing and mountains. This winter I had to send the jacket to Rab 2x for repairs. That's not acceptable. Over €200 repair costs for a €450 jacket in 15 months - that's not acceptable. I'll never buy a jacket from Rab again. AND the last Rab repair on my jacket took a long time, over 4 weeks. 1 repair was good, 1 repair was bad work. I had to start a new repair order immediately. Directly after returning. Over 4 weeks of waiting and now I have to send it back for repair. That's totally crazy. But what can I do, nothing. At Rab repairs... you can see the difference between the original material and the repair material. I don't think Rab repairs use 100% the same color material graphene. They use a similar gray. That's not great. I'm 60% satisfied with Rab repairs. But not 100%.