Quella Bicycle Anmeldelser 377

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Had my Quella single speed for about 4 years. Commute daily, takes an absolute battering. Desperately needed a new wheel - hub had perished. Expected a simple hub but tyres and inner tube included to... Se mere

Bedømt til 5 ud af 5 stjerner

Bought bike on 27/03/26. Since purchase date nothing has changed with the order. Still patiently waiting for any update on this order that was advertised as 2-3 business day delivery. Its n... Se mere

Bedømt til 4 ud af 5 stjerner

Easy ordering system and we able to customise bike. Bike packaged up for delivery really well and was easy to assemble. Bike itself looks great and looking forward to riding soon! Only issue was th... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely first class - would recommend without a second thought. Highly professional customer service going above and beyond to resolve courier delivery faff. Couldn't be more pleased with my Nero -... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Cykelbutik

Om Quella Bicycle

Skrevet af virksomheden

We believe that the fixed-gear single-speed bike market is full of well-known brands selling uninspired, low-quality bikes at extortionate prices. Having been keen cyclists for all of our lives we think you deserve better.

Fixies exist at the unique intersection of thoroughbred track racing and urban fashion. Quella was created to encompass the best of both. We combine vintage inspired, minimalist British design and 21st Century track technology to create elegant, timeless bikes that function at the top end of the fixie market and, importantly, don’t break the bank.

Since our launch Quella has evolved into a company with big brand capability and small brand personality, with customer service at the forefront of all we do. Our bikes are hand-built in our ‘Old Egg Shed’ on the outskirts of Cambridge by our experienced team of bike-builders, allowing you almost limitless freedom in the builds that we can undertake.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

377 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 25 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

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Bedømt til 3 ud af 5 stjerner

Quella EVO

Here is an update after a few months, about 600-700km:

I swapped the handlebar, stem, brake levers and brakes for cheap brand name parts, a big difference in performance now! Much better modulation and easier to press the levers, they don't "hang" anymore, and brakes close as soon as I press the levers. The old brake pads were almost worn out.

The rear rim has the paint worn out a bit, and it rarely squeaks, but the paint on the front is still going strong! Squeaks just the same, I will try to sand off the paint.

The angled mid-fork eyelet is a problem. I tried to mount a front rack on it, and I can't get it to be straight, it's visible when you see the wheel beneath it and there is about 2-3 degrees difference. I will try again with some spacers, but I'm not sure I can install it straight unless I tighten it too much and damage the mounting plate.

I swapped the tires for cheap 35c that actually measure 33 mm, and the clearance is pretty tight. I will try another brand later, it seems the chainstay clearance favors rounder, pointier tires, not flat ones.

Other than these, with good brakes, levers and kit, the bike is fun to ride around town, no complaints, it looks cool and it's what I wanted, I would give it a solid 5/5.

Original:

Quella Evo arrived yesterday. Assembly is easy, the frame and fork look and ride really nice, reasonable weight. The steel frame is comfortable and soaks up bumps nicely, BUT:

- the handlebar, stem, seatpost are very low quality, and they have a high gloss black finish, making the handlebar slip - you have to really, really tighten the stem.

- the wheelset and crankset are similar, they don't spin as smooth as expected (maybe after a period of riding it will be better)

- the biggest gripe is the brakes and levers, they are cheap and braking is horrible. The wheels braking surface is NOT machined, but painted with the same glossy black finish, at the moment the brakes squeak really bad, barely stop, and the finish is already starting to vanish as black dust. I will fine tune the brakes in the future to see if they can improve

- the front wheel is already out of true, after 5km. this never happened to me before, even after buying the cheapest road wheelset I could get. I don't expect weight savings or looks at this price, but sturdiness, and they do not deliver.

- not sure about the advertised tire clearance of 35c. Plenty of room with the stock 25c tires, I think 30c will be ok, but anymore is pushing it, as in a couple of mm or less is not enough for some dirtier conditions (it will get messy). Will test with CX tires.

- the front fork has mid-eyelets, one of them is at a slight angle

24. marts 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Vlad,

Thank you for your review, very insightful and if I may I would like to justify some of your points raised.

All of the finishing kit (handle bar, seat post etc) meet and exceed all BS/EN Standards. We opted for the gloss finish to compliment the gloss frame finish and as for tightening the stem, as long as this is done to the suggested 5Nm there should be no issues.

The reason the wheelset has the black painted braking surface is because a lot of our riders are fixed gear riders and will not use brakes. Rest assured after a short time the paint will wear through to reveal a solid braking surface with no squeaks and as for the trueness of the wheel, we can only assume this was done in shipping to Romania. Buckling will not occur from general riding.

Tyre clearance on the Evo has been designed to take 35c trail tyres as you will be able to see from the product images on our site.

I hope this goes some way in explaining your issues raised and please do contact us via email and we'll be happy to right any wrongs.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Quella Evo with Custom Paint

Loved the retro simplistic styling of the Quella Evo after seeing pictures of one online and decided I had to buy one. I wasn't disappointed!.The guys at Quella were very helpful and prompt in dealing with my questions and a few weeks ago I took delivery of a beautiful custom sprayed RAL3001 Red Evo. I have now done over 300 miles on this bike and it is a pleasure to ride (even on my daily commute into work!). The gearing seemed tough initially but it is getting easier as my fitness improves. Quella definitely get a thumbs up from me.

22. marts 2017
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Very good product but slightly different from picture

I ordered a set of wheels which arrived on time but they were sligtly different from the one depicted on the website. The one I received are still good looking, but instead of black spokes and hub they had silver ones. Packaging and shipping were perfect.

15. marts 2017
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Besvarelse fra Quella Bicycle

Dear Giovanni,

Thank you for your feedback and you are quite right, we had just received our new 2017 stock and did not have time to photograph the new ones before dispatch.

We are happy to hear you like the wheels all the same.

Best wishes,
Mark

Bedømt til 2 ud af 5 stjerner

Really bad for parts!

I bought a bike from quella I was very impressed at first but the brakes on the bike did not work properly no matter how hard I press them they do not stop the wheels properly, recently I buckled my front wheel and they do not sell individual wheels you have to buy a set that will cost over £120

6. marts 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Faz,

Thank you for your feedback and and were sorry to hear you're having issues with braking. Please do get in touch with us via our sales email sales@quellabicycle.com and we'll be happy to help.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Great bike and service

I ordered the Varsity Cambridge and the bike is amazing. Really happy with it! They were friendly enough to set it up fixed.
I really enjoy riding it and even took it out for a workout this weekend.

27. februar 2017
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Besvarelse fra Quella Bicycle

Dear valued customer,

Thank you very much for your positive review and great to hear you're really enjoying the bike.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Excellent bike

This bike is brilliant, good quality and very stylish.

5. februar 2017
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Besvarelse fra Quella Bicycle

Dear Vicky,

Thank you very much for your positive review - it means a lot.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

5/5!

Amazing bike and amazing service! Already recommended to few friends. Waited with review till i had a chance to test the bike properly, its been around 2 months now and i could not fault it.

2. februar 2017
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Besvarelse fra Quella Bicycle

Dear Kropka,

Thank you very much for the positive review and the recommendations - it means a lot.

If there is anything that we can help with in the future, please do get in touch.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

great service and fast delivery

recommended. Also lovely design of products

1. februar 2017
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Besvarelse fra Quella Bicycle

Dear Lena,

Thank you very much for your positive review.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Quick & Easy!

Easy site to navigate. Not bombarded with millions of products. Nice and pleasant transaction with great comms.

26. januar 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Paul,

Thank you for your positive review. Great to hear you had a good experience.

All the best,
Mark

Bedømt til 5 ud af 5 stjerner

Flexible and friendly customer service

I have just bought the new quella evo and so far am happy with the bike and very impressed with the service I have recieved from Quella.

As I live in Cambridge near their store, they were able to arrange for their show room to be open outside of standard hours so I could visit and then to deliver the bike fully assembled to me the following day.

The staff I spoke to were friendly and knowledgeable and as an independent supplier were able to offer simple solutions which improved my bike

24. januar 2017
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Besvarelse fra Quella Bicycle

Dear Nathan,

Thank you for your positive review. I hope you are enjoying the bike and racking up the miles.

Best wishes,
Mark

Bedømt til 4 ud af 5 stjerner

Great Company

Great communication and sales people, sized the bike perfectly.

Does need to come with assembly instructions and preferably trial assembled as back brake was jammed and front brake blocks not aligned.

24. januar 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Victor,

Thank you for your review, your comments have been taken on-board and we are currently reviewing our assembly instructions.

If there is anything we can do please feel free to get in touch anytime.

Best,
Mark

Bedømt til 3 ud af 5 stjerner

Sales and delivery great but pre-build shocking

Website offers good overview of the bikes, options and timelines for delivery. However, on arrival I was really disappointed with the pre-assembly of the bike...I know you need to build most of it yourself but the bits that were meant to be done in factory were shocking like the fork not aligned to frame, brake pads on back no where near the rims. Most frustrating was the tools provided didn't fit...well they did sort but for example the align key was 5 sided and the screw fitting was like 8 sided...so real mis-match meaning couldn't get stuff tight.

19. januar 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Mark,

We're sorry to hear you were not happy with the pre-build, we do mention in the warranty section of the web site that the bikes arrive 90% complete and that there will be some final assembly.

As for the forks please do send us some more information on this and we will investigate further to ascertain if there is an issue. With regard to the tools, this has confused us as all the nuts and bolts which make up our bikes are only 4mm, 5mm and 6mm Allen Keys? Please do send us more information on this and again we will look into it further.

Ensuring you are finally 100% happy with your purchase is our priority. Please follow up with an email to sales@quellabicycle.com

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Perfect.

Excellent customer service and an exceptionally good bicycle. I am amazed. Thank you quella.

17. januar 2017
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Besvarelse fra Quella Bicycle

Dear Maksymilian,

Thank you for your positive review!

All the best,
Mark

Bedømt til 5 ud af 5 stjerner

Strong design and fun; good value for money with great customer service.

I bought a NERO for my son so I could have my own bike back. I doubt he'll be troubling me again.

Customer service was excellent from purchase, through delivery to sorting out a glitch with the mudguards a day or two later.

Recent months have seen more and more Quellas in Cambridge, UK. It's a cycle-savvy city so much must be good with these bicycles.

Good luck!

14. januar 2017
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Besvarelse fra Quella Bicycle

Dear Mr Jones,

Many thanks for your positive review and it was a pleasure to meet you and your son.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Amazing!

These guys are great. Ordered a Nero by phone and it was delivered to me on the other side of the country in less than 24hrs. Customer service was excellent, responding extremely quickly and efficiently to all enquiries and being very accommodating in fitting a set of tyres I ordered. It was a pleasure to deal with them.

The bike itself is great value and the matte black frame I got has a lovely finish.

10. januar 2017
Uopfordret anmeldelse
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Besvarelse fra Quella Bicycle

Dear Nick,

What a great review to start the day with. Thank you very much.

As always, if there is anything you need, just call.

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

Reliable

I've had my Darwin for 2 years still works after a few crashes but it comes at a cost as it's heavy. It's excel any for urban riding but wouldn't recommend for anyone doing long distance. Looks smexy with a tri-spoke wheel on the back.

9. januar 2017
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Besvarelse fra Quella Bicycle

Dear Harry,

Thank you for your positive review, it means a lot.

Happy riding!

Best wishes,
Mark

Bedømt til 5 ud af 5 stjerner

buying mudguard

excellent service, personal contact made to ensure what I was buying met my needs

2. januar 2017
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Besvarelse fra Quella Bicycle

Dear Happy Customer,

Happy New Year!

Thank you very much for the review - a good start to the year for us.

Best wishes,
Mark

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