Quartile Anmeldelser 512

Terrible Account Management — Proceed with Caution

★☆☆☆☆

We used Quartile for DSP management on our Amazon advertising account. While the platform itself showed some promise initially, the account management experience was among the worst I've encountered in over a decade of running an e-commerce business.

Over the course of our engagement, our assigned account managers failed to show up to two separately scheduled meetings with no advance notice or explanation. Multiple emails — at least three — went completely unanswered over a period of several weeks. When we finally did get a response, Quartile acknowledged they may not have been receiving our messages, yet no one on their team thought to proactively follow up with us during that silence.

To make matters worse, we were billed management fees twice within a two-week span. When we raised the issue and filed a dispute with our bank, Quartile's response was not to investigate or resolve the billing concern — it was to immediately terminate our account. They shut down all services and optimizations while still holding a prepaid DSP balance that had not been spent.

No effort was made to retain the relationship or address the root cause of our concerns. Instead, we received a boilerplate apology and were shown the door.

If you're a small or mid-sized business considering Quartile, understand that once you sign on, accountability appears to be optional. Meetings are missed, emails go unanswered, and if you question a charge, you risk losing your entire account and the optimization work that was done on your behalf.

I would not recommend Quartile to any business that values communication, transparency, or basic professionalism from a service provider.

Smooth process of work and very efficient. Their employees are a pleasure to work with, specifically Gustavo and Gabriel.

Superb company to work with! Laura at Quartile is fantastic, always attentive and always bringing ideas to grow our account.

Would recommend! :)

I've enjoyed my experience with Quartile. Their account managers are friendly and knowledgable and while only short-term so far (3 months), my sales results have been strong.

Pedro was great for my on boarding experience with Quartile. We are 2 months in and things are looking great. Highly recommended.

Last 2 months, they have kept my TACOS as expected

Luiz has been great. We've had a really pleasant experience onboarding.

Great onboarding experience! Helpful and collaborative.

It is undoubtedly one of the best ad management platforms for Amazon, with attentive professionals who are genuinely committed to achieving the best possible performance. In addition, the implementation team that Gustavo is part of is outstanding, always showing you what is being done and how, so that you feel secure.

We onboarded with Quartile right before the Holiday selling season. While it was a short time for Quartile to get up-to-speed on our account, I feel that our onboarding manager, Eric Poffo, did an amazing job. He listened to our suggestions, had regular meetings with us, and focused on our objectives.We look forward to our continued growth with Quartile.

We had a fantastic onboarding experience with Eric Poffo. He is incredibly knowledgeable about both Amazon and the Quartile platform, and he took the time to explain exactly how Quartile’s algorithms will help scale our campaigns. The transition was seamless, and we felt supported every step of the way. Based on our goals, the team delivered excellent performance.

As an e-commerce owner, I have many hats to wear. I am so thankful that I DO NOT wear the shopping feed and analytics hat as Quartile is absolutely the best on the market in my opinion.

My Account manager Scott was great. Everything else is terrible. Communication for setup is bad, They will bill you even though they miss initial set up. This is the second time I have tried them and has been a waste of time.

Pedro and Gabriel are fantastic! Great onboarding/launch team and got my account humming and more efficient than ever. Would recommend!

Pedro was proffesional, easy to work with, and explained everything well.

Increased sales while lowering advertising costs. Huge improvement over prior company we worked with. Very easy to work with. Great overall experience.

We started working with Quartile during a very demanding phase of our business, across multiple Amazon marketplaces and with complex product categories. From the beginning, the experience has been professional, structured, and transparent.

What really stood out for us was the way Quartile approached strategy and execution — not just “running ads,” but understanding the business context, inventory realities, and long-term growth goals. Communication has been clear, data-driven, and pragmatic, which is something we value highly.

We appreciate partners who think beyond short-term wins and focus on building something sustainable, and this mindset was evident throughout the collaboration.

A special thank you to Luiz Italiano, who did an outstanding job during onboarding and the transition phase. His level of commitment, calm leadership, and ability to translate strategy into concrete actions made a real difference. He was proactive, responsive, and consistently professional, even under pressure.

Overall, Quartile feels like a partner rather than a service provider. If you are serious about scaling on Amazon and want a team that combines discipline with strategic thinking, they are definitely worth speaking to.

Amazing team with Gustavo and Gabriel leading the initial phase of the on-boarding process. The process was seamless.

Pedro was an absolute pleasure to work with. He took his time to understand our company goals and executed everything wonderfully. He was quick to respond to emails and always on top of timely calls about our current account progress. Quartile as a whole has been a wonderful addition to our company! The quick and easy setup and launch were a huge plus.

Delivered more than promised. Very competent and easy to communicate with. Vast improvement on Amazon sales. Very impressive.