Qualitymark Protection Anmeldelser 

After initially enduring a few weeks with little ownership or support to resolve our company issues, I accidentally stumbled across Sam Tatlock on one of the many calls, he delayed his lunch to investigate my complex query and made calls to other departments to aid in our resolution.

Sam is an exceptional individual who consistently goes above and beyond in every aspect of his role. His dedication to providing phenomenal service is evident in every interaction, he demonstrates an unmatched level of ownership and responsibility. Sam approaches each task with a positive, "can-do" attitude, ensuring that challenges are met not only with solutions but with an enthusiasm that inspires.

One of Sam's standout qualities is his unwavering commitment to keeping his word. He follows through on every promise and always keeps us updated with timely and relevant information. This reliability fosters an incredible level of trust, making us feel valued and confident in his care.

What truly sets Sam apart is his genuine ability to connect with people. He engages with ourselves in a way that feels sincere and personal, never resorting to mere small talk. His conversations are warm and meaningful, leaving a sense that he genuinely cares about our experience, satisfaction and success as a company/client. Sam's attentiveness and authentic approach have not only enhanced customer relationships with myself and team but have also strengthened the trust and rapport with our company as a whole.

Overall, Sam embodies the highest standards of customer service excellence. His proactive communication, genuine client connections, and exceptional sense of responsibility make him an invaluable asset. We’re fortunate to have someone like Sam, who consistently goes above and beyond to ensure that each of our experiences is outstanding.

Great Insurance Backed Guarantee Provider - Easy to use portal with great communication and support to installers and homeowners.

Great customer service and always on hand when needed, works with us through any issues to resolve them and the staff members are always friendly and willing to help, Sharon Taylor, who looks after our account is proactive in her approach to our account and is always looking to build on our already established relationship.

As an installer registered with Quality Mark, I can confidently say that their service has been invaluable to my business. The registration process was straightforward, and their team provided excellent guidance every step of the way. They offer clear standards that make it easy to meet industry best practices, and their ongoing support ensures that I’m always up-to-date on compliance and quality requirements. My clients trust the Quality Mark certification, which has helped me gain more business and strengthen my reputation. If you’re an installer looking to enhance credibility and customer confidence, Quality Mark is the way to go!

Absolute joke of a company. We've had an issue ongoing for over 3 weeks now and they've not even had the courtesy to reply to any of our emails. We had also requested a few months back to have the DPI added to our account - they never bothered to get back to us about that either. Do yourself a favour - steer clear of these amateurs and use a company that actually knows its business.

Well, looking at the view reviews I can understand it’s not looking good as it guys or people want the job doing correctly unfortunately this is not the case. I wait your response.

Avoid at all costs!!! Will refuse without any reason!!!

Took over 3 weeks to get an unapproved application back. Time wasting organisation.