The process was made easy, after finding out within the process that our installers had ceased trading. Despite this, everything was explained to us and steps were easy to follow, obtaining a good r... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Installsure is fantastic, professional and speedy. Becks handled my claim and responded to emails almost instantly. I was truly amazed how quickly my claim was approved once I had submitted the reque... Se mere
Virksomheden har svaret
Really helpful and friendly service. I made an error on my policy application and then another mistake when correcting it, but Karan sorted everything out over the phone in less than 5 minutes. The co... Se mere
Virksomheden har svaret
Insured with Installsure £100 excess fee.But how an excess fee comes into play when a window has been fitted upside down i do not know! Purely poor workmanship which is not a repair or accident so Ins... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Fast-forward your way to the best Insurance Back Guarantees and business insurance cover. Installsure - the broker that understands the risks domestic and commercial installers face.
Kontaktoplysninger
40 Rushworth Street, SE1 0RB, London, Storbritannien
- installsure.co.uk
4,1
God
207 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Advisor was very helpful
Advisor was very helpful. Resolved the problem straightaway .
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for your lovely feedback! We’re delighted to hear that our advisor was able to assist you promptly and resolve the issue straightaway. We really appreciate you taking the time to share your experience and are pleased we could help.
Very helpful
The process was made easy, after finding out within the process that our installers had ceased trading.
Despite this, everything was explained to us and steps were easy to follow, obtaining a good result. Thank you for your assistance and guidance throughout.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that, despite the unexpected situation with your installers ceasing trading, we were able to make the process straightforward and guide you through each step with ease.
It’s wonderful to know that you achieved a good result and felt supported throughout. We really appreciate your kind words and are grateful for the opportunity to assist you !
Installsure is fantastic
Installsure is fantastic, professional and speedy. Becks handled my claim and responded to emails almost instantly. I was truly amazed how quickly my claim was approved once I had submitted the requested information.
Don't worry, you're in good hands when dealing with Installsure
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your fantastic review ! We’re delighted to hear that you found Installsure professional and speedy, and that Becks was able to make the claims process so smooth and stress-free. We’ll be sure to pass your lovely feedback on to her. It’s great to know you felt in good hands throughout your claim.
Doggy InstallSure
I put a claim in to InstallSure about a window not opening. InstallSure told me that the window defect was not covered. When i looked through the policy I found that hardly anything was covered. DO NOT USE INSTALLSURE, you will be wasting your time and money.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with the outcome of your claim.
We understand how frustrating it can be when you believe an issue should be covered, only to find that it falls outside the terms of your policy.
Our policies do have specific terms, conditions and exclusions, which determine what is and isn’t covered, and we appreciate that these can be disappointing when a claim cannot be accepted.
We’d be happy to review your experience further and discuss the reasons behind the decision. Please contact our customer service team with your claim details so we can look into this for you.
Great service and very helpful
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your kind words Sadie ! We’re delighted to hear that you received great service and found our team helpful. We truly appreciate your feedback !
Really helpful and friendly service
Really helpful and friendly service. I made an error on my policy application and then another mistake when correcting it, but Karan sorted everything out over the phone in less than 5 minutes. The corrected policy details were sent straight over to the customer. Really impressed with how quickly and easily it was resolved!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your wonderful feedback! We’re delighted to hear that Karan was able to quickly sort everything out for you and make the process so easy. It’s great to know you were impressed with the service, and we really appreciate you taking the time to share your experience!
Very quick responses
Very quick responses. Easy process. A nice personalised service.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your kind review! We’re delighted to hear that you found our responses quick, the process easy, and our service personalised. Providing a smooth and friendly experience is very important to us, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future !
I wasn't sure about how to go about the…
I wasn't sure about how to go about the process of filling in quite a detailed application form I am in my 60s and finding it daunting applying on line.i rang and spoke to someone who guided me through each step.i am grateful for the patience they showed and how easy it became.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to guide you through the application process and make what initially felt daunting much easier to complete.
We understand that detailed online forms can sometimes feel overwhelming, so we're especially pleased that the support and patience you received made a real difference. Your kind words mean a lot, and we'll be sure to share your feedback with the team.
Thank you again for choosing us. If you ever need any further assistance, please don't hesitate to get in touch – we're always happy to help.
Installsure save a huge expense for ourselves on replacing faulty double glaze windows
When we learnt that Everest 2020 UPVC glazing company had folded I thought this was going to be an expensive repair!! But alas I had the sense to take out insurance at the time of purchase to replace blown DG windows. There was 5 on my original claim then on an extremely hot day it became 6 and Installsure were good enough to amend the changes to include that extra unit. The people at Installsure were excellent in dealing with my claim and a big shout out to Demi who processed our claim as we had difficulty sending the settlement agreement back.
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your wonderful review! We're delighted to hear that your insurance policy gave you peace of mind when you discovered Everest had ceased trading, and that we were able to help make the claims process as smooth as possible.
It's great to know we could accommodate the additional glazed unit on your claim, and we're especially pleased that Demi was able to assist you when you experienced difficulties returning your settlement agreement. We'll be sure to pass on your kind words to her.
Thank you again for choosing Installsure and for taking the time to share your experience. We wish you all the very best, and if you ever need us in the future, we're always here to help.
Karan was really helpful throughout the…
Karan was really helpful throughout the process of setting up, and very prompt in his responses.
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your kind feedback! I'm really glad to hear Karan was helpful throughout the setup process and that his prompt responses made your experience a positive one. We truly appreciate you taking the time to share your experience and look forward to supporting you again in the future!
Excellent communication
Excellent communication
Excellent problem solvant
Happy customer
Kind regards
Macide
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your wonderful review, Macide.
We're delighted to hear that you were happy with our communication and that we were able to help resolve your matter. Providing clear communication and effective solutions is always our goal, so it's great to know you had a positive experience.
Thank you for choosing us, and we truly appreciate your kind words. If we can assist you again in the future, we'll be more than happy to help.
A strange sort of respect
In their most recent message Installsure wrote “ We fully respect the Financial Ombudsman Service “.
The following are quotations from letters to me from the Ombudsman Service which seem to contradict that.
“We first requested Installsure’s business file on 14th July 2025. And we then chased Installsure twice for a response.”
“On 6 November 2025…..I requested the business file again. And I chased Installsure four times for a response. .”
“Installsure had multiple opportunities to provide its evidence and to explain its position in full. But Installsure hasn’t provided any evidence”.
The Ombudsman ruled in our favour , a decision which was binding and obliged Installsure to honour the guarantee and pay compensation. We are happy that justice has been done. Many thanks to the Ombudsman Service.
5. juli 2026
Uopfordret anmeldelse
I would not recommend this company…
I would not recommend this company based on my experience.
A glass unit installed by the company shattered spontaneously during the warranty period. The remaining glass is located above the area where my children regularly sit and eat, leaving us with an ongoing safety concern while we wait for the issue to be resolved.
What has disappointed me most is not simply the failure itself, but the way my complaint has been handled. I requested the inspection report, technical evidence supporting the rejection of my warranty claim, and clarification of how the company concluded there was no manufacturing defect. Instead, I was told it is impossible to determine the cause because the evidence is no longer available, while at the same time my warranty claim was rejected. I find those two positions difficult to reconcile.
I also asked what action would be taken to address the potentially dangerous remaining glass panel, but my concerns about safety were not meaningfully addressed. Instead, I was directed to claim through my home insurance.
I am now escalating my complaint and seeking independent expert advice. If the matter is resolved fairly, I will happily update this review. Until then, I cannot recommend a company whose after-sales service and warranty process have left me with serious concerns.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with the handling of your claim and appreciate the opportunity to respond.
We understand that discovering a broken glass unit can be concerning, particularly when you have raised questions about the safety of the remaining glazing. Customer safety is something we take very seriously, and we are sorry that you feel your concerns have not been adequately addressed.
Our insurance assessments are performed by independent glazing experts and our insurance decisions are based on the experts findings and in accordance with policy terms and conditions. Where the available evidence does not support that a manufacturing defect is the cause of the failure, we are unable to uphold the claim under the warranty. We appreciate that this may not be the outcome you were hoping for.
As your complaint is currently being escalated, it would not be appropriate for us to comment further on the specific details of your case in a public forum. We remain committed to cooperating fully with the ongoing process and will abide by any final outcome.
We value all customer feedback and continually review our processes to ensure we provide the highest possible standard of service. We hope the matter can be concluded fairly and appreciate you acknowledging that you will update your review once the process has been completed.
We used Installsure to arrange our IBG…
We used Installsure to arrange our IBG insurance for a tender we were working on, and the whole process was straightforward from start to finish. Karan handled our enquiry and was extremely helpful throughout, answering our questions quickly and making sure everything was in place when we needed it. Couldn't have asked for a smoother experience. Highly recommend.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for taking the time to share your experience. We're delighted to hear that arranging your IBG insurance through Installsure was a smooth and straightforward process. Karan will be pleased to know that his support, responsiveness, and attention to detail made a positive difference throughout your tender application. We truly appreciate your recommendation and look forward to assisting you again in the future !
Had work done from safestyle on finance…
Had work done from safestyle on finance & they told us we were covered by this company. The back door is warped & needs replacing but they told us because it was paid for on finance there's nothing they can do. Why give us the paperwork in the first place if not valid? Avoid installsure i wish i had.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for your feedback, and we're sorry to hear about the issues you're experiencing with your door.
As explained in our correspondence, where an installation has been paid for using a finance agreement, protection may be available under Section 75 of the Consumer Credit Act. In these circumstances, the finance provider is jointly liable and would be responsible for assessing and progressing any claim relating to faulty goods or the installation.. We understand this may be frustrating, and we recommend contacting your finance provider directly regarding the warped door . As also outlined in our letter, if a Section 75 claim is not successful, we would be happy to review the matter through the IBG process. We hope this helps clarify the situation.
First class.
First class.
Was kept informed and updated throughout the full process.5*
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
We’ll continue striving to provide exceptional services and outstanding customer care to make every interaction with us remarkable
First Class Support
Our claim for a front door which was defective on design and installation by a now bankrupt company was handled very professionally by "Installsure" claims handler Becks McKay. Our experience involved first class support, guidance and a very prompt conclusion to effect a renewal. Our misfortune was dealt with so effectively. Thankyou.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Becks McKay was able to provide you with professional support, clear guidance, and a prompt resolution during such an unfortunate situation. Delivering a smooth and supportive claims experience is extremely important to us, and your feedback is greatly appreciated. We’re pleased we could help bring matters to a positive conclusion for you
Besvarelse fra Installsure
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do !
Installsure Service
Having worked with Installsure previously I knew it was the best choice for my own business. They are clear in the information they require and helpful in ensuring you know where you are in the process. Karan specifically made our process seamless and was extremely professional throughout. We look forward to many successful years in partnership with Installsure.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you so much for your kind words and for placing your trust in Installsure once again. It’s fantastic to hear that your experience was seamless and that the process felt clear and well-supported from start to finish. Karan will be especially pleased to know his professionalism made such a positive impact.
We truly value your partnership and are excited to support your business in the years ahead. Here’s to many more successful milestones together!
The agent Becks McKay went out of her…
The agent Becks McKay went out of her way to help with the claim.
Although there was a lot of documentation that was needed, her requests were always explicit and it helped clear the claim quickly
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Installsure
Thank you for taking the time to share your experience with us.
We're delighted to hear that Becks McKay provided such dedicated support while handling your claim. It’s great to know that her clear and detailed communication made the process easier to navigate, even with the amount of documentation required.
We truly value your feedback and are pleased that Becks’ efforts helped resolve your claim efficiently. We'll be sure to pass along your kind words to her.
Thank you again for choosing us.
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