purastainless.com Anmeldelser 

I purchased a Pura Kiki toddler bottle through Pura Australia. After about 8 months of use, part of the silicone XL-Sipper Spout tore off. I could not locate the missing piece, so I was concerned my toddler may have swallowed it.

Pura Australia ultimately took the position that 8 months represented a reasonable life expectancy for this silicone component, despite also clarifying that the spout does not have a fixed 8–12 week lifespan. Pura’s US website publishes similar guidance suggesting replacement of silicone mouthpieces every 8–12 weeks.

What concerns me particularly is that Pura itself told me that “a small tear will rapidly expand under regular use, which can cause pieces to detach.” That seems like important safety information for a component specifically designed to go in a young child’s mouth.

I contacted Pura US and forwarded the correspondence because I wanted to know whether Pura Australia’s position also reflected Pura’s position in the US, and because I was concerned about how the safety issue had been handled. I received no response.

I find it disappointing that a reusable toddler drinking product can apparently deteriorate to the point that silicone detaches into a child’s mouth, while the 8–12 week replacement recommendation is not clearly stated on the sippy-spout product page. I would also have expected Pura US to respond to a product-safety concern involving its product.

Pura decided to change their bottle collar from stainless steel to silicone. The new collar is not compatible with the previous sealing disks I purchased, and of course, silicone is less durable than stainless steel. I also believe the previous stainless-steel design was simply better.
I contacted customer service, I encountered robotic responses from them, and there was no real interest in addressing my concerns or ensuring my satisfaction, despite being a returning customer.
Pura is essentially forcing you to buy replacement parts for their bottles every time the silicone wears out, and I really dislike this approach.
In my opinion, a business stands or falls on its customer service. They showed no real interest in helping me or addressing the issues I raised.
I will not be purchasing from Pura again, and definitely would not recommend them.

Purchased the same water bottle, one from Amazon and one from Ulula by Pura. These bottles are plastic free, made from stainless steel and the lid from "medical grade silicon".
The metal is shockingly low quality- the first one dented in the bottom and sides, I dropped it a couple of times and put it down to that (although my partner has a different metal bottle that has been dropped plenty of times and is still intact and undented), however I bought a second one and this one bowed in the bottom just like before within 1 day of use even though I hadn't dropped it at all.
Onto the "medical grade silicon" that goes mouldy and black within less than a week between deep cleaning it, and some of the black stuff never comes off even scraping at it, the inside of the silicon is stained a yellow-brown colour. I will add I have a GOPure water filter in the bottle at all times, so its not the water quality.
The quality of such an expensive bottle is shockingly bad, AVOID!
I have been in touch with Pura to inform them of their faulty design and not had any response at all.