Puffincottageholidays Anmeldelser 87

TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apart... Se mere

Bedømt til 5 ud af 5 stjerner

We thoroughly enjoyed our stay at Valley Retreat, it was just perfect for the five of us. The property is extremely well appointed and set in a lovely quiet location with just a short walk (10... Se mere

Bedømt til 5 ud af 5 stjerner

We spent most of our stay in and around Tenby / Penally blessed with sunny weather for our stay so never ventured out with the car as we didn't feel the need to explore having visited Pembrokeshire be... Se mere

Bedømt til 2 ud af 5 stjerner

I rented an apartment in Tenby. There were issues with cleanliness, broken kitchen equipment, temperature & lack of basic essentials & communication. What I found interesting was the lack of interes... Se mere

Virksomheden har svaret


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

87 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 80 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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Bedømt til 5 ud af 5 stjerner

Happily recommend Puffin Holidays

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apartment and instructions of how to get the keys was great. It was spotless when we went in with beautifully made beds, clean towels and some really thoughtful touches. There was everything I needed in there to cook whatever we wanted, Security deposit was returned within a week. I would definitely use Puffin Holidays again. They show that a small company can be just as efficient and caring as the larger companies.

2. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Enjoyable Stay at Valley Retreat

We thoroughly enjoyed our stay at Valley Retreat, it was just perfect for the five of us.

The property is extremely well appointed and set in a lovely quiet location with just a short walk (10 minutes for us and around 15 for my 80+ year old parents) down to Saundersfoot village and all the amenities.

We could not fault Puffin Holidays and really appreciated the 'PCH Rewards', which we made good use of - especially MamGu's (the Welsh cakes are lovely), and the Royal Oak (food and service excellent).

Great holiday and will definitely consider using Puffin Holidays again.

10. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great stay in Gorse Cottage Penally near Tenby

We spent most of our stay in and around Tenby / Penally blessed with sunny weather for our stay so never ventured out with the car as we didn't feel the need to explore having visited Pembrokeshire before. There is a little train station a minutes walk away on the Cardiff to Pembroke line which is a great cheap way to visit places if you want to explore. We would highly recommend the area and if you're bringing your dog we'd recommend taking advantage of the dog friendly beaches, especially before and after the summer season. Gorse cottage provides a lovely homely stay and the furnishings are of a high standard . There's plenty of room and great views from the rear of the property, with a little conservatory. Parking is a little tight and on a steep slope so beware if you have a large car but there's plenty of accessible spaces in the village if needed. Garden is a good size and great storage in the garage. Would recommend and return.

24. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Saundersfoot; Absolutely amazing

Absolutely amazing week in Saundersfoot, we were lucky with the weather and walked into town every day, the cottage was more then excellent, fantastic views from all the rooms facing the beach, the cottage itself was immaculately clean with everything we needed for our stay, apart from the limited parking space (which nothing could have been done to change) the cottage has possibly the best view of Saundersfoot and we took it in turns to sit in the bay window watching the tide rise and fall.

18. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We had a lovely stay at Midnight in the…


We had a lovely stay at Midnight in the Easter holidays. Booking was really easy and the team at Puffin holidays were friendly and helpful.

Lovely accommodation, clean and functional. Close to everything you could need in Tenby.

6. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Spacious, comfortable and well located

We stayed in a bungalow in Saundersfoot and the whole property felt recently decorated and furnished. It was spacious, comfortable and in a quiet area and contains all the everyday things that make it easy to enjoy staying there. We stayed in December and were particularly impressed by the Christmas tree complete with twinkling lights in the living room.
Walking to the centre of Saundersfoot was easy and only took about ten minutes (although it takes a bit longer to get back as it's all uphill).
All aspects of the arrangements for arrival and departure and the information folder were excellent and much appreciated.

7. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great company to deal with

Great company to deal with, good communication and prompt return of security deposit. Accommodation always well presented and clean, with thoughtful extras like milk and biscuits included.

22. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing property - Amazing location

Had the best time ever at this property. Perfect location, beautiful house and interior. I’ve recommended to friends and family and I’ve no doubt this will be my ‘go to’ when visiting saundersfoot again!

1. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

You will not be disappointed

The most beautiful apartment in a perfect location, immaculately clean with everything you could need for your stay.fantastic friendly communication from the host nothing was too much trouble, we will definitely be returning and friends of ours have booked for next week on our recommendation.

8. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great house

Great house, fab location. Will definitely book again with Puffin holidays who were extremely helpful throughout the whole process! Payment was easy and return of security deposit superb. Well done Puffin holidays!

28. november 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Beautiful house

Beautiful house, this was our second visit, its spacious, spotless, "posh" with everything needed, home from home feel, location is perfect. A ++

5. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Perfect, yet again ♥️

This is our second Christmas holiday with Puffin Cottage Holidays, we have loved each one. But staying in Tenby for Christmas week was utterly magical. The apartment was perfect, decorated festively and had everything we needed. All the advice before our stay was so good, parking for the extra car, freezer space etc. We love that Puffin Cottage Holidays is local and a family business, their attention to detail is exemplary. We will definitely use them again as they have the best holiday properties in Pembrokeshire ♥️

21. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

No issues at all

Price was better than through other booking sites. Process was simple, email communication was clear and the property we stayed at (Merlins Gardens) was clean, well equipped, and in a great location.

20. december 2025
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

I won't use Puffin Cottages again

I rented an apartment in Tenby. There were issues with cleanliness, broken kitchen equipment, temperature & lack of basic essentials & communication. What I found interesting was the lack of interest from staff at Puffin' & the fact that they invited no customer review from me knowing i had cause for complaint. Tenby is great but that company is one I'm happy not to recommend or use in the future.

Ps I take issue with the company's reply to my review. It makes matters worse by not being entirely honest / accurate. Interesting as well that they choose a public response than a private one.

11. januar 2026
Uopfordret anmeldelse
Puffincottageholidays-logo

Besvarelse fra Puffincottageholidays

Hello, Thank you for sharing your feedback. We’re sorry to hear that you felt your stay did not meet expectations. We’ve reviewed our records, and aside from a blocked dishwasher—which unfortuntely, as you are aware, could not be repaired during your stay as we were awaiting a replacement part for—our team did not receive reports of other issues during your stay.

Our office staff made multiple attempts to contact you (by email and by phone), assist and provide guidance, and we always strive to respond promptly (as I can see from the communications with you, each query was replied to within the hour) and helpfully to any concerns. We’re disappointed that we weren’t able to address additional issues at the time, and we truly value feedback as it helps us improve. Reviews are of course welcomed and details regarding this are always found in the holiday information we send out.

We hope you were still able to enjoy Tenby, and we’d be happy to discuss any future bookings directly to ensure a smooth experience.

Thank you for your follow-up. Our intention in responding publicly is simply to provide transparency and accuracy for future guests while also addressing concerns respectfully. We always aim to resolve any issues directly with our guests, and our team remains happy to discuss your experience privately to ensure clarity and understanding.

We appreciate your feedback and will continue to use it to improve our service.

—The Puffin’ Team

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