Proximity Coach Travel Anmeldelser 

I will not be using your company again!
Please think twice before choosing the company!
We’ve been travelling from England to Italy with young children . Journey took 42 hours . From the beginning we had a problem with broken air conditioning, which was extremely uncomfortable .
Children were vomiting due to the heat. Our requests not been taken seriously. We felt extremely vulnerable and we’ve not been listen and children’s needs been neglected .Coach drivers have a legal responsibility to ensure the safety and well-being of their passengers. This includes a duty of care. This company is not following the law .
We are currently on our way back home and we are experiencing even worst issue . Temperature outside are reaching 30 degrees and we have no air conditioning on board , we have to take more breaks which will make our journey delayed. Children should be back at school on Monday but this company is not taking into consideration that extreme heat is making children unwell .
Coach is old , toilets aren’t working ! It’s disgusting.

Please do not use this company!!!!!!!! We were a group of 78 people traveling from England to Italy, and the problems started right away: broken air conditioning, terrible planning, and unexpected delays. The journey took 42 hours instead of 27! The company only responded when we threatened to leave a bad review.

Broken seats, dirty interiors, a cracked windshield, and faulty outlets were the least of our concerns. I’m still in the coach and I’m concerned about kids and adults health!! It’s so hot !! Not air to breathe!!! Toilet not working and stinks very badly!!!Never ever again with this company!!! Terrible service!!!!

I strongly advise against using this company!

We were a group of 78 people traveling from England to Italy, and the problems started right away: broken air conditioning, terrible planning, and unexpected delays. The journey took 42 hours instead of 27! The company only responded when we threatened to leave a bad review.

Broken seats, dirty interiors, a cracked windshield, and faulty outlets were the least of our concerns.

We stayed in Italy for 5 days more than enough time to fix the coach but nothing was done. On the way back, we had to stop again because of the heat. The air conditioning still didn’t work, and one boy nearly fainted. It was extremely unsafe, especially with children on board.

The company claimed, from afar, that the coach was fine without checking it in person. Completely irresponsible.

Never again! Think twice before choosing this company. Your safety should always come first.

If you want to feel safe and cared for during your journey, think twice before choosing to work with this company!

We are a group of 78 people traveling from England to Italy. The problems started right from the beginning broken air conditioning, poorly planned travel logistics, and the drivers were forced to take an unscheduled break. Instead of 27 hours, our journey took 42 hours! At first, there was no help at all. The company only responded when they realized we might leave negative reviews.

To be honest, issues like a cracked windshield, dirty interiors, broken power outlets, or faulty seats all of which we experienced at the start of the trip were the least of our concerns.

We stayed in Italy for 5 days plenty of time for the company and the trip organizer to fix the coach. They did absolutely nothing! Literally nothing!

We boarded the bus again, and after just 2 hours, we had to stop due to extreme heat. We were assured the air conditioning was working and it was safe to continue. Less than an hour later, even the drivers were concerned about the temperature inside the coach! We had to pull over again, and while sitting on the pavement, one of the boys nearly lost consciousness! Are you out of your minds? Does your company even realize that it is endangering the lives of 78 people? There are children on this trip!

The transport company claimed the coach was safe from England, without even checking it in person! No one came to inspect it. They simply said, from a distance, that the bus in Italy was safe.

You are the worst company we have ever dealt with!

I strongly urge everyone to be extremely cautious when considering working with this company. Always remember your safety comes first.

Great service from start to finish. The team more then happy to solve a slight issue we had but in a professional reliable manner.

I was let down last minute for a coach, I told this company and they went above & beyond to help me can’t thank them enough.

Contacted Matthew as we had an emergency. Taking 20 clients to Silverstone, and our original booking with another company didn't turn up. Matt sorted everything out for us. Very professional and helpful. Will definitely use them again

Super Communication with a Personalised Service :

Though I spoke with or emailed several members of Proximity Coach Travel over the process of organising travel for our group, my main contact was with Astrid. I highly recommend this company - they conduct themselves professionally but have the customer’s needs in mind as they tailor the transport to them accordingly. This is a copy of the body of the email I sent them because I was so impressed with their service:

I just wanted to say thanks so much for all you and your company have done throughout this process with our community group. They all enjoyed the trip to the Lancashire Science Festival on Saturday.

It has been a pleasure working with you - and the driver with coach that you sent us on Saturday was brilliant! He was punctual, personable, good with communication, the coach was lovely and he was an excellent driver too along some quite tight turnings.

We are very pleased with the professionalism your company offered along with the personal touch in terms of flexibility to meet our individual circumstances, your accommodation of our requirements and your communication. Your emails have always friendly and helpful, making me feel at ease with asking questions when I needed direction or clarification. It’s the first time I’ve organised a group so large to go anywhere and you have been absolutely excellent throughout. Thank you very much indeed! If we do any future trips (which I hope we do!) I will definitely be using your company as our first port of call.

Our community group organised a retail therapy trip for 57 women to raise awareness for mental health, which meant lot's of short stops at different shopping outlets with limited parking/restrictions, this requirement increased price and issues, Proximity Coach Hire took all our requirements and expectations onboard and tailored a package to meet our needs. We had a wonderful day with exceptional adventure. The driver was accommodating and chatty. All future trips, Proximity Coach Hire will be 1st on our contact list. Thank you :)

We found Proximity Coaches at very short notice, but they rallied around us to ensure that our young people could have the best day out. Khawar, our driver, was incredibly friendly and ensured that everyone was welcomed onto the bus. We would absolutely recommend Proximity to others, and will be looking to book future trips using their services in the future.

Would recommend to anyone, booking staff were really helpful in organising and we were really happy with the price. Coach driver was brilliant too.

Amazing company. So helpful and reliable. Clifford our driver was fantastic, so friendly. I will definitely be using this company again!.

Fantastic lads easy to organise, couldn’t ask for more! We even changed our times and they was happy to accommodate,
Thanks Matt and Graham!

So helpful and amazing to work with !

Brilliant team brilliant people, would highly reccomend!

Such lovely people who were so helpful and made our experience very smooth and easy. Very comfy and sophisticated travel! Thanks so much, highly recommend and will be using again in the future!
Love the sixes in the city team x

Brilliant service from Proximity. We were let down the night before we travelled by another company. I contacted Proximity at the end of the day when we were due to leave at 10am the next day for a long journey to the ferry, and Matt & Kath couldn't have been more helpful. Quickly found us a coach. Great service provided in a lovely coach. Thank you. Will 100% use & recommend in the future.

We chose Proximity Coach Hire because of their great reviews and also because they are family-owned. They didn’t disappoint. In January, Proximity took our group of 31 from Liverpool to Wrexham to see several sites and to watch the Wrexham Ladies F.C. game. Several days later, Proximity took the same group to Manchester Airport. Both drivers were prompt, friendly, capable. I’d say that we would definitely hire this company again except that we already have!
Proximity Coach Hire is easy to work with and offers a solid service at an affordable rate.

Excellent service, our driver was very friendly, professional and flexible. We had a fantastic day out, thanks to Proximity.

From start to finish we had no issues, everything was explained and when we couldn’t fill the full coach we originally asked for they managed to sort us a smaller coach for less which they didn’t have to do. Would 100% use again and recommend.