Really happy with my experience with Pro Camera! I purchased my Canon PowerShot V1 from them and the whole process was smooth from start to finish. The staff were incredibly helpful and friendly w... Se mere
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VERY DISAPPOINTED THAT MY ORDER WAS DELIVERED TO THE WRONG ADDRESS BY DPD, THINK CONSIDERING THE HIGH VALUE OF MY ORDER THAT IT SHOULD HAVE BEEN “SIGNED FOR” RATHER THAN JUST LEAVING IT WITH A PHOTO... Se mere
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I was a little twitchy about using a company I'd never heard of before, especially in light of so many "grey" market and horror stories about buying online. Based upon some of the Trustpilot reviews... Se mere
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I purchased my Canon PowerShot V1 from Pro Camera and couldn’t be happier! The team were incredibly helpful and took the time to answer all my questions before I ordered, which made the whole process... Se mere
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Virksomhedsoplysninger
- Fotohandler
- også i
- Fotobutik
Skrevet af virksomheden
Pro-Camera is a UK-based independent photographic equipment retailer specialising in cameras, lenses and accessories from some of the world’s leading manufacturers. Our aim is to provide competitive pricing, quality photographic equipment and professional customer service, giving customers confidence when making both everyday and high-value purchases. We supply equipment from leading brands including Canon, Nikon and OM SYSTEM, with products suitable for beginners, enthusiasts, professional photographers, businesses, schools and other organisations across the UK. Our team is available to assist with product enquiries, availability and compatibility, helping customers choose the right equipment for their individual requirements. Orders are carefully processed, securely packaged and dispatched using DPD, providing customers with a reliable tracked UK delivery service and regular delivery updates. As an independent UK business, our reputation and customer experience are extremely important to us. We welcome genuine customer feedback and continually work to maintain and improve the service we provide. At Pro-Camera, our focus is on providing excellent value, dependable service, secure delivery and quality photographic equipment, backed by a helpful and knowledgeable team. We look forward to assisting you with your next camera, lens or photographic equipment purchase.
Kontaktoplysninger
Storbritannien
- sales@pro-camera.co.uk
- pro-camera.co.uk
4,1
God
116 anmeldelser
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VERY DISAPPOINTED THAT MY ORDER WAS…
VERY DISAPPOINTED THAT MY ORDER WAS DELIVERED TO THE WRONG ADDRESS BY DPD, THINK CONSIDERING THE HIGH VALUE OF MY ORDER THAT IT SHOULD HAVE BEEN “SIGNED FOR” RATHER THAN JUST LEAVING IT WITH A PHOTO OF WHERE DPD HAD DELIVERED IT. I HAD TO TRY AND TRACK IT DOWN MYSELF, AND IT WAS SHEER LUCK I FOUND MY ORDER. HOWEVER PHIL AT PRO CAMERA WAS ABLE TO SEND ME THE GPS LOCATION SO THAT IT COULD RETRIEVE MY ORDER.
9. september 2026
Besvarelse fra Pro-Camera
We’re sorry that DPD delivered your order to the wrong address and completely understand the frustration this caused.
As soon as you contacted us, our team assisted by obtaining the GPS delivery location from DPD, enabling you to identify where the parcel had been left and successfully recover your order.
While the delivery error itself was outside our direct control, we are pleased that our team was able to provide the information needed to resolve the situation and that your order was safely retrieved.
We appreciate your feedback and will continue to raise delivery issues such as this with DPD to help maintain the standard of service our customers expect.
Kind regards,
Emma
Pro-Camera
Very quick delivery of a true Nikon UK…
Very quick delivery of a true Nikon UK product at a competitive price.
24. august 2026
Besvarelse fra Pro-Camera
Thank you very much for your five-star review and for choosing Pro-Camera.
We know how important it is when purchasing photographic equipment to have confidence that you are receiving a genuine UK product with the appropriate UK warranty, particularly when our prices can be considerably more competitive than some other retailers.
We’re therefore delighted that you were pleased not only with the competitive price of your Nikon equipment, but also with how quickly your order arrived.
Providing genuine photographic equipment, competitive pricing and fast UK delivery is at the heart of what we aim to offer our customers.
Thank you again for your order and for taking the time to share your experience. We hope you enjoy your new Nikon equipment and look forward to assisting you again in the future.
Kind regards,
Emma
Pro-Camera
I recently purchased my Son a Canon EOS…
I recently purchased my Son a Canon EOS R7 camera package with 3 lense's consisting of RF 50mm F1.8 STM/RF-S 18mm-45mm/RF-S 55mm-210mm,it also came with a Kamkorda Flash/Tripod & Camera bag,by far the cheapest on all the websites I visited & the postage/packaging was 1st class,I would definitely use them again,great experience when I phoned & very knowledgeable staff so it made the buying experience very straightforward for myself as I have no idea & the pinnacle of this was my Son was totally over the moon,I have also recently purchased him the RF 100mm-400mm to complete the package (for now 😂) to continue his love of Aviation photography.
18. juni 2026
Besvarelse fra Pro-Camera
Thank you so much for taking the time to leave such a fantastic five-star review and for choosing Pro-Camera for your son’s Canon EOS R7 setup.
It’s wonderful to hear that our team could help make the buying process straightforward, particularly when putting together a complete camera and lens package can feel quite daunting. We’re delighted you were pleased with our advice, competitive pricing and the way everything was packaged for delivery.
It sounds like your son now has a fantastic setup for his aviation photography, especially with the recent addition of the RF 100-400mm — although we did smile at the “for now” part!
Thank you again for trusting Pro-Camera with such an important purchase and for saying you would use us again. We hope your son gets many years of enjoyment from his new equipment and captures some incredible photographs.
Kind regards,
Emma
Pro-Camera
Good price, easy to order and quick to deliver
Ordering was quick and simple and the order was processed and delivered within a few days. Highly recommended.
28. august 2026
Besvarelse fra Pro-Camera
Thank you very much for taking the time to leave such a positive five-star review and for choosing Pro-Camera for your photographic equipment.
We’re delighted to hear that you found the whole experience quick, straightforward and easy from the point of ordering through to delivery. We know that purchasing camera equipment online involves a great deal of trust, so making the process clear and uncomplicated while keeping customers informed is extremely important to us.
Our team works hard behind the scenes to ensure orders are processed efficiently, carefully prepared for dispatch and delivered as quickly as possible. It’s therefore particularly rewarding to hear when everything has come together exactly as it should.
As a family-run business, reviews and recommendations from genuine customers are incredibly valuable to us, and we really appreciate you taking the time to share your experience.
Thank you again for choosing Pro-Camera. We hope you thoroughly enjoy your new equipment and look forward to assisting you again with your next purchase.
Kind regards,
Emma
Pro-Camera
Hidden gem would recommend!
Really happy with my experience with Pro Camera! I purchased my Canon PowerShot V1 from them and the whole process was smooth from start to finish. The staff were incredibly helpful and friendly when I spoke to them and were happy to answer my questions, which made me feel really confident ordering from them.
My camera arrived safely, well packaged and exactly as expected. I’m absolutely in love with it! The price was also fantastic compared with everywhere else I’d looked.
Would definitely recommend Pro Camera UK and wouldn’t hesitate to purchase from them again. Thank you!
21. august 2026
Besvarelse fra Pro-Camera
Thank you very much for such a wonderful five-star review and for choosing Pro-Camera for your Canon PowerShot V1.
We’re especially pleased to hear that our team was able to answer your questions before ordering and give you the confidence to go ahead with your purchase. Providing knowledgeable, friendly advice is a really important part of our service, particularly when customers are investing in new photographic equipment.
It’s also fantastic to hear that your camera arrived safely, was well packaged and exactly as expected, and that you were able to secure it at such a competitive price.
Being described as a “hidden gem” is a lovely compliment for our team. As a family-run business, recommendations like yours genuinely mean a great deal to us and help other customers feel confident about choosing Pro-Camera.
Thank you again for your order and recommendation. We hope you have a fantastic time with your new Canon PowerShot V1 and would be delighted to assist you again in the future.
Kind regards,
Emma
Pro-Camera
I purchased my Canon PowerShot V1 from…
I purchased my Canon PowerShot V1 from Pro Camera and couldn’t be happier! The team were incredibly helpful and took the time to answer all my questions before I ordered, which made the whole process feel really reassuring. The camera arrived safely and in perfect condition, and I absolutely love it. Fantastic service from start to finish, I would definitely recommend Pro Camera!
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you very much for taking the time to leave such a fantastic five-star review.
We are delighted to hear how pleased you are with your Canon PowerShot V1 and, equally importantly, with the service you received from Pro-Camera.
Purchasing a new camera can involve quite a few questions, particularly when deciding whether a particular model is right for you, so we are very pleased that our team could provide the information and reassurance you needed before placing your order. Providing knowledgeable and helpful advice is an important part of the service we aim to offer.
It is also great to hear that your camera arrived safely and in perfect condition and that you are already enjoying using it.
Thank you again for choosing Pro-Camera and for recommending us. We genuinely appreciate your business and would be delighted to assist you again whenever you are looking for your next camera, lens or accessory.
Kind regards,
The Pro-Camera Customer Service Team
Title: Repeated Broken Promises, No Dispatch, and Refusal to Cancel – Avoid Pro‑Camera
I placed an order with Pro‑Camera on 2nd August, and they took payment the following day on 3rd August. What followed was a sequence of missed commitments, non‑delivery, and refusal to cancel despite the item never being dispatched.
Timeline of events:
• 2nd August: Order raised.
• 3rd August: Payment taken immediately.
• 5th August: I chased the order and was told it would be delivered on 11th August.
• 7th August: Received DPD shipping information, but DPD stated the parcel had not been dispatched by Pro‑Camera.
• 9th August: Received a product feedback request from Teefo for an item I had not received.
• 10th August: Chased Pro‑Camera again because DPD still showed no dispatch.
• 10th August: Pro‑Camera reaffirmed delivery for 11th August.
• 11th August: Checked DPD again — still no dispatch.
• 11th August: Pro‑Camera changed the delivery date to 14th August without explanation.
• 11th August: I formally cancelled the order, but Pro‑Camera refused, claiming it had “progressed for despatch” despite DPD showing no receipt.
• 11th August: I instructed my bank to recover the funds.
Throughout this process, Pro‑Camera repeatedly made commitments that were not met, provided no evidence of dispatch, and refused cancellation even though the courier confirmed they had not received the parcel.
This experience raises serious concerns about reliability and transparency. Based on my interaction, I cannot recommend Pro‑Camera. Customers should be aware of the risks before purchasing.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
We are sorry that this order did not reach the successful conclusion either party wanted, but we feel it is important to clarify the circumstances surrounding the delivery commitments mentioned in this review.
The order was actively being processed and our team was working with DPD to progress the shipment. When the customer requested firm delivery dates, we escalated the matter and passed on the delivery information being provided to us by the shipping team at the time. The dates communicated to the customer were therefore given in good faith based on the information available to us.
Unfortunately, there were difficulties progressing the shipment through the DPD network and some of the information provided to us ultimately proved not to be 100% accurate. While uncommon, this can happen during periods of high shipping volumes when parcel movements and depot information can change.
We appreciate how frustrating this was for the customer, particularly after being given an expected delivery date. Our team continued escalating the shipment in an effort to get the parcel delivered rather than simply leaving the order unresolved.
When the customer ultimately decided not to proceed, the shipment was recalled and the order was cancelled and refunded.
We regret that the delivery did not go as planned, but we would like to reassure prospective customers that the dates communicated were based on the information being provided to us at the time and were not commitments made without attempting to fulfil them.
Kind regards,
The Pro-Camera Customer Service Team
Excellent service
I recently purchased a new Canon DSLR. Easy to search their Web site. Very competitively priced, prompt despatch. I had to return it due to a fault (process was very straightforward) and they sent me a replacement by return of post. Excellent
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for taking the time to leave us such a great review.
I'm really pleased to hear you found our website easy to use and that you were happy with both the pricing and the speed of delivery.
Although it's unfortunate that your original camera developed a fault, I'm glad to hear the returns process was straightforward and that we were able to get a replacement sent out to you quickly. We know how important it is to resolve issues without unnecessary delays, and we always aim to make the process as smooth as possible.
Thank you again for your kind words and for giving us the opportunity to put things right. We hope you're enjoying your replacement camera and look forward to helping you again in the future.
Kind regards,
Needed some mirrorless lenses for my R5…
Needed some mirrorless lenses for my R5 camera for my holiday. After looking around online Pro-Camera came in at the best price. I can recommend Pro-Camera for great prices and excellent service. The lenses arrived the next day extremely well packed. Cannot fault them. Would highly recommend Pro-Camera to others.
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Hope you enjoy using your Canon mirrorless lenses. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.
ordered canon 24-105 f4 lens
ordered canon 24-105 f4 lens, promised next day but lost by DPD and delivered a day later. Assumed this to be a brand new lens but came in white box and opened packaging. Lens cap faulty despite 2 telephone messages and now 4 emails cannot get a reply. Have contacted credit card bank to reclaim payment as within 14 days of online purchase. So disappointed with what I thought was a genuine trusted seller.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Issue was resolved with the customer
Besvarelse fra Pro-Camera
Thnk you for taking the time to leave a review, we really appreciate it.
Competitive price and quick delivery!
Looking for a Canon XA75 and found a competitive priced supplier offering UK stock and quick delivery.
Prompt response to my order and delivery as promised.
Good to deal with and would recommend them whole heartedly.
17. juni 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Hope you enjoy using your Canon XA75 camera. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.
Tamron Nikon 15-30 G2 2.8 lens
Tamron Nikon 15-30 G2 2.8 lens
Recently I ordered the above lens from the seller. Beforehand I asked if they have it in stock and after the confirmation I placed an order and within 2 days it was delivered. I would definitely recommend them. Great prices and quick delivery.
27. april 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Hope you are enjoying using your Tamron Lens for your Nikon Camera. Glad you enjoyed our very keen prices, customer service and next day delivery service. Thank you for your custom.
Warranties Are Worthless With This Company So Beware
A Tamron 28-300mm lens that I bought from Pro-Camera three and a half years ago with a 5-year Warranty developed a focusing problem so I contacted them for help. They asked me to check a lot of things that I had already done myself. I suggested many times that I believed that it was something internal and a bit more serious with the lens and it would have to go to Tamron for further investigation. They suggested sending the lens to Pro-Camera for a clean and it may solve the problem. Many times I suggested that the lens needed to go to Tamron for investigation but they continued to avoid doing it. They said that Tamron had a waiting time of approximately 8-12 weeks for repairs and I needed my lens for a holiday. I had dealt with a Tamron repair before on another lens so I sent my lens off to "Fixation" who are the main Tamron UK representatives for repairs. My lens was examined, repaired and on it's way back to me in just over 1 week! I have since asked Pro-Camera if they would honour the 5-Year Warranty and cover my cost but they have said that I should have sent my lens to them so they are not. I believe that Pro-Camera don't know who repairs Tamron lenses or possibly any lens as they don't do repairs just selling. Just to let everyone know and I told Pro-Camera this, I paid for this repair myself, the fault was identified as a focusing failure and it would have been a valid warranty repair. Pro-Camera said that I should have done this through them but I would have been here this time next year, still arguing with Pro-Camera if I hadn't done it myself. They were doing their utmost to avoid honouring my 5-Year Warranty and lens repair and I am just glad that I have got it repaired by a company that knows what they are doing and not Pro-Camera. Avoid them is my advice as when things go wrong they will do more "ducking and diving" than Tom Daley.
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your feedback. We are sorry that you remain dissatisfied.
We did offer assistance under our warranty process, which required the lens to be returned to us so that we could arrange the appropriate assessment and repair. Unfortunately, the lens was instead sent independently to a third-party repairer without our prior authorisation.
As a result, we were unable to manage or authorise that repair through our warranty procedure.
We remain committed to supporting our customers and honouring valid warranty claims when the correct process is followed.
Kind regards,
Pro-Camera Customer Service Team
Great service
Great service from start to finish, received next day, thanks! 👍🏼
6. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and next day delivery service. Thank you for your custom.
The service was very efficient and the…
The service was very efficient and the delivery next day was excellent
16. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and next day delivery service. Thank you for your custom.
First class service
First class service. Needed some advice on buying some camera equipment before committing to a purchase. Pro-Camera offered excellent advice about the new mirrorless cameras and the best lenses to buy within my budget. Once purchased delivery was made next day by DPD. Couldn’t have been happier with the customer service and fast delivery. Will definitely recommend to friends and will be back again for my next purchase.
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and next day delivery service. Thank you for your custom.
Terrible service, do not use
I ordered from this company because it said it was next day delivery and the reviews said good customer service. Sadly neither of these are true, I don’t know how the reviewer was able to say customer service was very helpful since I can find no way of contacting them -or even that they exist - on the website. The phone number takes you to a call centre answer phone - no response from them when I left a message. The only means of contact is to email the sales team, they did reply quickly but have only been able to tell me the camera is out for delivery and did not answer any of my questions.
I am still waiting for an order worth £500. I can only assume the good reviews on here are from people who struck lucky or are false. Please do not use this company.
26/01/24
As an update, I still have not received this camera, when I email they just keep changing the delivery date and are refusing to refund me, I am now going to have to use the visa recharge scheme to get my money back. Cannot stress how much I do not recommend this company!
13/08/26
The fact that this reply has been sent 2 years after my review tells you all you need to know about this company
22. januar 2024
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your feedback. We are sorry that your order experienced an unexpected delay and appreciate the frustration this caused.
Our team remained in communication regarding the order and provided the delivery information available to us at the time. We regret that the timescale ultimately did not meet your expectations.
We take customer service and delivery concerns seriously and have continued to improve our processes since this experience.
Kind regards,
Pro-Camera Customer Service Team
Buyer Beware
I purchased a canon camera from this company using Pay Pal a little odd because the payment from the link was made to a company called Middleton Hill Ltd which is at the same address
When the camera arrived it was in a damaged box with a serial number that was different to the one on the bottom of the camera when I asked Canon they said the number on the camera was fake they checked the camera serial for me which was different from the other 2 and told me it wasn’t a uk import This site sells grey goods but with the help of pay pal the product was returned and I got my money back
8. december 2023
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
We are sorry that this transaction did not conclude satisfactorily.
For clarity, Middleton Hill Ltd is the UK company responsible for processing the transaction, which is why this name appeared on the payment.
Concerns regarding the condition or specification of equipment are taken seriously and investigated through our returns process. In this instance, the camera was returned and the customer received a full refund.
We remain committed to providing customers with professional support and resolving concerns appropriately.
Kind regards,
Pro-Camera Customer Service Team
Smooth transaction
Straightforward ordering. Good price. Speedy delivery (one day as advertised). Product well packaged. Faultless buying experience.
23. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Pro-Camera
Thank you for your purchase from Pro-Camera, brand new photography equipment supplies. Glad you enjoyed our customer service and saved some money from buying from our website. Thank you for your custom.
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