Booked a place through booking.com that was operated by Prim Short Stays. The place was horrendous, dirty and falling apart. We complained and asked for our money back (and did not stay) and they then... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Me and my boyfriend were looking for somewhere with easy access to public transport but also close to eating places and entertainment. We booked with prim short stays through booking.com in Blencartha... Se mere
Virksomheden har svaret
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Se mere
Virksomheden har svaret
Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
Kontaktoplysninger
149 - 155 Canal Street, NG1 7HR, Nottingham, Storbritannien
- +44115 857 1771
- team@primshortstays.com
- primshortstays.com
3,6
Middel
85 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent experience thank you! …
I stayed at one of your properties yesterday for a meeting and have to say it was a fantastic experience! So pleased with the facilities, the cleanliness and how simple it was to arrange! Will definitely be coming back if I ever need accommodation again, thank you for such a pleasant stay! Highly recommended
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra primshortstays.com
Dear Emma, Thank you for your glowing review! We're thrilled to hear you had an excellent experience during your stay at one of our properties for your meeting. At Prim Short Stays, ensuring that our guests have access to top-notch facilities and a clean environment is our top priority, and we're delighted that we succeeded in providing this for you. Additionally, we're pleased to hear that you found the booking process simple. We truly appreciate your kind words and recommendation, and we would be delighted to welcome you back for another pleasant stay whenever you require accommodation in the future.
Best serviced short stays
We have been servicing Prims properties for over 6 years now .doing their gas work including safety checks.repairs and boiler fits.during these years , I have found this company to always be honest and upfront. They deal in a fair and pleasant manner. Problems are dealt with quickly and efficiently. The propertys are in wonderful condition and they always keep them upto regs and work to safe practice. It's an honour to work for them . I would always recommend them as somewhere good to stay for anyone visiting nottingham. Keep it up!!
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra primshortstays.com
Dear Elizabeth, Thank you so much for your kind words and for your dedicated service to Prim's properties over the past six years! We are delighted that you have consistently found us honest, upfront, and pleasant to work with. We appreciate your support and look forward to continuing our successful partnership with you in the years to come.
Used Prim Short Stays to manage our…
Used Prim Short Stays to manage our serviced accommodation for a few months and barely made any money. Constantly charging fees and maintenance (baring in mind it was a newly renovated property and everything was brand new). Internet was intermittent for a few hours during a guest stay and they charged us £125 for it! How are we supposed to control when virgin have service issues.
Don't waste your time using this company if you want to make any money. Either do it yourself or just let it out as normal - you'll make more money
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra primshortstays.com
Dear Wayne, Thank you for providing detailed feedback regarding your recent experience with us. We appreciate the opportunity to address your concerns and clarify the situation. Regarding the key issue, we sincerely apologise for the delay and inconvenience caused by the malfunctioning maintenance key box. We acknowledge the frustration this must have caused but we had taken steps to rectify the situation promptly and as a gesture of goodwill we are happy to confirm that the cost of the key box will be refunded. We understand that the guest refund statement may have been confusing, and we apologise for any lack of clarity. This amount encompasses various issues encountered during the guest's stay; it includes internet and TV disruptions but also some maintenance, such as a leaking radiator that we had fixed during the guest's stay. We recognise the importance of clear communication and will make adjustments to ensure transparency in our refund statements. We also acknowledge your concerns regarding the income generated from your property in the serviced accommodation market and apologise for any shortfall in expectations in this regard. Thank you for your patience and understanding. We value your business and all the best in the future.
Stayed at Prim Short Stays apartment in Lake District
Stayed at Prim Short Stays apartment in the Lake District for 4 nights at a cost of £568 we had no hot water in the mornings for showers. We only wanted to book the apartment to stay for sleep and showers as we were at my daughters house for Christmas. We spent the 4 days messaging and phoning them Appauling service they never fixed the hot water despite them knowing there was a problem and offered us a measley £40 back after umpteen complaints. Dont stay at these apartments if you want a hot shower in the morning.
27. december 2023
Uopfordret anmeldelse
Besvarelse fra primshortstays.com
Dear Naomi, We apologise for the inconvenience you experienced during your recent stay. While it deeply saddens us to hear that your experience fell short of your expectations, please know that guest satisfaction is our top priority, and we strive to ensure every guest enjoys a comfortable and seamless stay with us. We understand the importance of hot water, especially during the holiday season. Rest assured that we are actively working to prevent similar occurrences in the future. We appreciate your patience and understanding. As a gesture of goodwill, we have already taken steps to offer you a refund. Your feedback is valuable to us and helps us improve our services. We hope to welcome you back and provide you with a much-enhanced stay.
WORST MANAGING AGENT EVER
IF I COULD GIVE A LOWER MARK THAN 1 STAR, I WOULD.
Working with this company has, by far been the worst managing agent that I have ever worked with. Before I signed the contract they were very attentive and promised excellent service, much like what it says on their web site. My experience has been horrendous and certainly has not been ‘hassle free’. After I signed the contract all of that changed.
Communication - DISGRACEFUL
When my life fell apart, and I got sick and I had bills and mortgages mounting up, as the income I was receiving was not covering my bills. I called the managing director to discuss this. The assigned assistant could do nothing. So…
- I called the managing director multiple times, he did not answer
- I emailed and was repeatedly told that he is busy and I must put my concerns in an email.
- I then sent an email begging his staff to ask him to take 10-20 minutes out of his day to have a conversation. I was again told to send an email. All while the managing director was posting on Facebook, including a picture of himself relaxing with his cat. He was able to answer people on Facebook but not able to call me despite the fact that my emails were headed ‘Urgent Communication’. I had already informed staff that I was seriously ill.
In month 1 their charges took 100% of the income and they overcharged me £100.
The company director now has amnesia and says that they did not over charge me, but the emails clearly show the overcharge and correction.
When I was finally able to write an email, I was met with cold callous indifference to my change in circumstances and the fact that I could not pay a lot of my bills.
When I requested my old locks, it took months of sending multiple emails to finally get the items back.
My experience with this company has been anything but ‘HASSEL FREE’, as they state.
I could write more but I think you get the gist.
BASED ON MY EXPERIENCE, I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY. In 20 years of being a landlord, I have never had a managing agent treat me the way this company has.
When I've got a bit more energy, I'll add in the rest of this horrendous saga.
5. november 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.