I’ve recently started using pREP UK again and overall I’m happy with the meals. The portion sizes are decent and the convenience really helps me stay on track with my diet. One thing I’ve notic... Se mere
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Se, hvad kunderne siger
I’ve had a really positive experience with Prep UK. There was an issue with a missing order, but their team handled it quickly and professionally, which I really appreciated. The meals themselves... Se mere
Virksomheden har svaret
Food quality is excellent and sourced locally. You can really tell with the texture of meat dishes that quality meat has been sourced. Delivered on time as well. Only used due to kitchen re-fitting bu... Se mere
Virksomheden har svaret
I have tried several ready made meal services and PrepUK is the only one, as far as I found, that makes meals for those who are looking after their health, their meals are made with wholewheat pasta a... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our mission is to provide healthy, balanced meals to as many people as possible. We take pride in using only the freshest ingredients, ensuring that every dish is cooked to perfection. We are passionate about supporting local independent suppliers, sourcing only the finest fresh produce to maintain our high standards. This commitment has been fundamental in building our brand. Unlike other meal prep companies, we prioritize freshness and quality, which is why we offer two collection days per week. This ensures that your meals are cooked on the same day, preserving optimal taste and flavor.
Kontaktoplysninger
23 Southgate, Huddersfield, HD1 1QZ, HD1 1QZ, Huddersfield, Storbritannien
- 01484 362147
- ash@prepuk.com
- prepuk.com
4,3
Fremragende
223 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The food really does taste amazing even…
The food really does taste amazing even from frozen tbh I wasn't expecting it to be for me this was just something to fill my calories without me doing any work but the taste of everything I've eaten is excellent.
13. august 2023
Quality food And Great service and…
Quality food And Great service and staff are trying hard they have definitely improved their service
1. august 2023
Uopfordret anmeldelse
Everything is great and spot on
Everything is great and spot on! Ash goes over and beyond as has a really quick turn around on emails. Communication, product packaging, taste and contents is 5stars! Couldn’t ask for anything else. I tried a 7 meal tester and I will be putting in regular larger orders moving forward.
16. juli 2023
High quality
Well designed website
Seamless delivery
Beautiful packaging
Clear nutritional info
Delicious taste (chicken fajita and curry are 5 stars meals)
My only issue that am recently realizing, is salt content is not disclosed and I started noticing I hold water after these meals, possibly quite high ??!
7. juli 2023
Excellent service and would only use…
Excellent service and would only use this company for prepped food
Amazing customer service
23. juni 2023
Uopfordret anmeldelse
Horrible company !!!!!!!
Horrible company ! Lost out on 21 meals £165 I spent and left with no food all week and no money to buy more food , ash continued to lie on the phone to my face and when I asked for proof he couldn’t provide ! The meals where left behind my bins for days in warm weather cause he delivered them early without letting anyone know , I am in the army and wasn’t at the address he lied and said I confirmed the delivery when I didn’t ! The delivery date I got told was Tuesday by DHL so I took the day off work , and they’ve decided to delivery early on the Sunday by there own means , leaving me hungry all week will out of date stinking meal preps
20. maj 2023
Uopfordret anmeldelse
Besvarelse fra Prep UK
Hello again Jamie,
You ordered, and as it was bank holiday we were unable to ship until later due to couriers not working over bank holiday. As you needed the meals sooner, I agreed to drop these off myself even though it wasn’t local and was a 40 mile round trip. I emailed you the arrangements (even though you called me a liar, I was able to send you proof of the email) AND I spoke to you. You confirmed this was great and was happy.
Again - why would I inconvenience myself here? (Hint - I wouldn't spend my bank holiday on a 40 mile round trip for nothing - nobody would).
As arranged, I dropped these off as a favour on Sunday. When I arrived I knocked twice – no answer. I called you (you had no reception). I therefore text and said id left the meals behind the bin in a foil liner with ice. There was no where else I could have left these outside your property.
The following day - 24 hours after I had left them you were then not happy as YOU hadn’t picked the message up. I explained there was literally nothing else I could have done at which point you started shouting down the phone at me.
Im sorry you are not happy. I'm sorry that the meals were wasted. If we were at fault here then of course we would have remade them. I have considered whether I could have climbed through your window to put them in the fridge for you? Send a pigeon with a message? Wait 24 hours for you to return? However I’m happy and satisfied with everything I did. (Joking aside these suggestions are the only other things I could have done).
I'm 100% sure the readers will agree what we have done is actually an opportunity to show how we treat our customers and the lengths we take to ensure they are happy.
Spending your afternoon leaving reviews on every platform you can find isn't the best way of spending a bank holiday and I hope you will be able to understand, once the dust settles and the anger goes that this really wasn't Prep UK's error here.
I have been ordering from this company…
I have been ordering from this company for a while. Great service always reliable and responsive & the food is great!
20. maj 2023
Besvarelse fra Prep UK
Gavin - Thanks for taking the time to review. It makes a real difference to businesses such as ours!
The diverse range of options catered to…
The diverse range of options catered to a variety of dietary preferences and impressed even the most discerning palates.
10. maj 2023
Uopfordret anmeldelse
Besvarelse fra Prep UK
Thanks Lydia. Great to hear youre happy and thanks again for taking the time out to leave us a review
Great service, great food, friendly staff
Really enjoying our meals from prep Uk, into our second month now and we can’t fault the service or the food.
19. april 2023
Besvarelse fra Prep UK
Thanks Jodie! Really pleased youre happy with the service. We try our best. Thanks for leaving this review.
Would highly recommend
Great customer service, had an issue with DHL and the manager went out of his way to get this resolved as fast as possible. When I finally received my food, it was exactly what I hoped it would be. Tasted great, well presented, and came in a well-insulated box, packed in ice to keep both safe and fresh through transit. Thanks very much!
21. april 2023
Uopfordret anmeldelse
Besvarelse fra Prep UK
Ben - Thanks so much for leaving a review. Especially the example of the lengths we go to when things happen outside of our control. Its really important that customers are happy! If you re-order please dont hesitate to ask for the code for taking the trouble that will give you some money off your next order.
This catering service's food was simply…
This catering service's food was simply amazing! Every dish was bursting with flavor and left me wanting more.
30. marts 2023
Uopfordret anmeldelse
Great meal prep!
Have ordered from PrepUK a few times now and honestly each time has been great. The meals they provide are very nutritional and taste amazing (personally my favourites are the authentic chicken curry, signature chicken drumsticks and jerk chicken, but they're all really nice). You can tell that the meals are hand made with care, which is very refreshing in this day and age.
I've never experienced any issue which required me to contact the customer services but from what I can see and have heard the customer service is very proactive and they will do everything they can to help resolve any issue you may face.
The only note I can make really is that the last delivery I had was 1 day late and wasn't delivered in the 1 hour time slot I was provided (was delivered about 5 hours after!) but this isn't really any fault of PrepUK more so the courier (DHL), but just wanted to note this on here.
Overall would very much recommend PrepUK for people who maybe don't have the time to cook for themselves, or for anyone who just wants an easy way of tracking your macros for meals.
15. marts 2023
Uopfordret anmeldelse
Highly recommend, great service & food
Myself and my partner are a couple of weeks in to a monthly bundle with prep. The staff are really friendly and super helpful. They respond very quickly to any queries you have. They provide a slick service and their deliveries are organised and on time. The food is really tasty too, isn’t bland like some of the meal preps I have had before from other companies. It’s great that they have a variety to choose from too. Highly recommend. We will we ordering our 2nd month soon.
13. marts 2023
Besvarelse fra Prep UK
What a cracking review! Thanks for putting the time in to write this. It makes a real difference to all businesses (not just ours) and we appreciate it!
God food and variety
27. februar 2023
Great food and service as always
19. februar 2023
Honest review
I’ve tried a lot of different prep companies but have to say by far this is the best food I’ve tasted. It’s a little bit for expensive than others but to be honest it’s worth the slight higher price as the food ans the Macros is perfect. Would recommend even my 14 year old likes them so I’ve gone from the 14 meals to the 21 meal option
6. februar 2023
The meals are delicious and perfect…
The meals are delicious and perfect balance of macros.
Delivery time is too long
17. januar 2023
Besvarelse fra Prep UK
Hi! Thanks for taking the time to leave a review. I have checked the length of time it took to deliver your parcel. You ordered one hour short of Tuesday 3rd Jan. This was then delivered to you on Friday 6th.
As a business, we have to buy the ingredients, prep, cook and send the meals (sending the meals is a 24 hour process alone as we send them to arrive the next day).
We cook 3x a week (other prep companies cook 2x a week) to be able to be more responsive.
I am sorry you feel you were kept waiting for your food however we dont feel that to do this process in 4 days is an unreasonable time to wait.
Excellent handling of incident
I requested using dhl service point for my meals when I saw the delivery notification, and that caused one day delay. The team has updated the process to ensure customers are aware in advance about possible delays that may have an impact on the food. Very responsive,efficient, good portion, and tasty meals.
Ash and the team ensured that my queries and concerns were satisfied in a timely manner.
I'll definitely continue ordering from them.
12. januar 2023
Fantastic
Hi Great service, lovely food. my favourite is the spag bol real kick to it. great when your craving that pasta. The chicken sausage and mash was lovely, however i thought there would be some additional added vegetables to it. Still all brilliant. Hope the healthy eating reflects on my weight loss journey. Thanks
12. januar 2023
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