First contacted Premier Talk in April due to concerns regarding rising costs/ charges. Sorted out a new package deal and thought problem was solved. Unfortunately my bills were still more than expecte... Se mere
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Se, hvad kunderne siger
Ally was most helpful in respect of my Aunt's account and her very serious concerns financially. Ally assured me that no charges will be levied in repect of the change to fibre optic. I... Se mere
I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Se mere
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktoplysninger
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Storbritannien
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
God
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 70 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Your agent was very helpful
Your agent was very helpful and answered all my questions succinctly and clearly. I docked a star because it is difficult to get through to your number taking ove four hours
20. maj 2026
Besvarelse fra Premier Talk
Thank you for your feedback. We’re pleased to hear that our agent was helpful and able to answer your questions clearly and concisely.
We’re very sorry to learn about the long wait time you experienced when trying to get through to us. We understand how frustrating this must have been, and we appreciate you bringing it to our attention.
I had the pleasure of speaking to chloe…
I had the pleasure of speaking to chloe today, she made me feel at ease as I was very stressed, she was really polite and understanding also, by the end of the phone call I was happy and my problem was resolved
Thankyou
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you so much for your kind feedback. We’re delighted to hear that Chloe was able to put you at ease and provide the support you needed during a stressful time.
Providing polite, understanding, and effective service is exactly what we strive for, and we’ll be sure to pass your lovely comments on to Chloe. We’re so pleased your issue was resolved and that you ended the call feeling happier.
Leanness sorted my issues with a polite…
Leanness sorted my issues with a polite and friendly manner
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your lovely feedback. We’re so pleased to hear that Leanne was able to resolve your issues in a polite and friendly manner.
We’ll be sure to pass your kind comments on to her. Thank you for taking the time to share your experience with us.
Wonderful Tiahh and Chloe
I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the high levels of calls. I appreciate this but there has got to be something wrong with the call system. I have only given a 4 star rating overall because of my difficulty in accessing a person to talk to ( 4 working days ). The call back option is not reliable.
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
We’re really pleased to hear that Tiahh and Chloe worked well together to resolve your outstanding issues and provided the support you needed. It’s great to know they were able to deliver the level of service you expected, and we’ll be sure to pass on your 5-star comments to them both.
We’re also sorry to hear about the delays you experienced in reaching us and the difficulties with the call-back system. We understand how frustrating a four-day wait and unreliable call-backs can be, and your comments will be shared with the wider team so this can be reviewed and improved.
I would like to give the girls 5 stars
I would like to give the girls 5 stars, they have been very helpful and friendly. However I am rating the experience, this is can only give 4 stars as it took so long to resolve.
I think we are nearly there now, once the whole matter has finished, with waivers and adjustments to billing applied. I will gladly rate again.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
We’re really pleased to hear that the team were helpful and friendly throughout your contact with us. We also appreciate your honest comments regarding the time it has taken to reach a full resolution.
We understand that delays can be frustrating, especially when there are ongoing adjustments and billing queries to be finalised. Your feedback will be shared with the relevant teams so this can be reviewed.
Thank you Mae for your professional…
Thank you Mae for your professional response to resolving the issue I had,many thanks.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your kind feedback. We’re delighted to hear that Mae was able to resolve your issue professionally and provide a positive experience.
We’ll be sure to pass your comments on to her. Thank you again for taking the time to share your experience with us.
I had a query about a letter received…
I had a query about a letter received about upgrading my aunt's phone to digital. Tiahh was very helpful, pleasant and I felt she new what she was talking about so gave me confidence.
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your lovely feedback. We’re so pleased to hear that Tiahh was helpful, pleasant, and able to give you confidence while discussing the digital phone upgrade for your aunt.
Poor customer service
I have only rated you 1 star to enable me to proceed.
Whilst your young lady Mae was sympathetic and helpful on the phone, I find the customer service of Premier Talk very poor.
I believe you have a duty of care to all your customers, which has not been the case in my Mothers situation.
My mother is an elderly, vunerable but independent lady, but your actions have lessoned that independence and made her more anxious. She has no faith in your new system at all.
In the last two months since your installation of your "more reliable and future-proof digital service" my mother has been without a phone service on two occasions. This is entirely unacceptable.
I feel that you should apologise in writing ( not expexted) and compensate her for the stress and anxiety caused during this period
Regards
Brian Price
9. marts 2026
Uopfordret anmeldelse
My CISAS case.
Premier talk cut off my landline in November 2025 leading me to switch provider in December. Despite this Premier have continued to bill me as if i did not switch provider and are now saying I owe total of £515
They have not responded to my CISAS case about this matter even after three extensions to the deadline.
Please improve contact and service,Please also respond to my CISAS case urgently
The customer service is also minimal.
I would also add that I am personally not in the least bit surprised that Premiertalk have not responded. This is the sustained experience I have had throughout correspondence with them.
,Please respond to my Cisas case urgently
Thank you
19. maj 2026
Uopfordret anmeldelse
Absolutely useless company
Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.
I note the response below and their promised intent. Rings rather hollow I’m afraid. We finally had a response to the email address linked to my mother in law’s account on 27 May promising “urgent action”. Guess what? Yep, still waiting. We will be changing provider
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you’ve experienced trying to reach us and the frustration caused by the recent bill increase. We understand how concerning unexpected changes in charges can be, especially when you’ve also had trouble getting through to speak to someone.
We also apologise for the missed callback and the issues you’ve encountered with the phone line when attempting to contact us. This is not the level of service we aim to provide.
Your concerns regarding billing, communication delays, and contact availability have been escalated for urgent review. A member of our team will look into your mother-in-law’s account and respond to your previous correspondence as part of this process.
Thank you again for bringing this to our attention.
To Chloe and all the team,a big thank…
To Chloe and all the team,a big thank you for your assistance and professional help,Michael.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you, Michael, for your kind message. We’re really pleased to hear that Chloe and the team were able to assist you and provide professional support.
Besvarelse fra Premier Talk
Thank you for your kind feedback. We’re pleased to hear you received good customer service from Mae.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
5nearly 6 weeks ago i got a phonecall…
5nearly 6 weeks ago i got a phonecall to tell me i was going to get new router i am STILL WAITING i have phoned nearly every day on monday 11th i eventually got was told it was in the post today i still dont have it i phoned and todaywas told by leanna that there has been i hold up with it i WILL NOT BE PAYING MT NEXT BILL THE SERVICE HAS BEEN TERRIBLE I WOULD NOT ADVICE ANYONE TO GO TO YOU MY PHONE NUMBER 01202480236
15. maj 2026
Besvarelse fra Premier Talk
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the delay in receiving your new router and the frustration this has caused. We understand how important it is to have reliable equipment and clear updates, and it’s disappointing to hear that this has not been your experience.
We also apologise for any confusion or inconsistent updates you’ve received when contacting our team. This is not the level of service we aim to provide.
Please be assured that your comments have been escalated for urgent review so we can investigate what has happened with your order and ensure it is resolved as quickly as possible.
A member of our team will look into this further and provide an update directly. We appreciate your patience while this is being addressed.
Good service from James over technical…
Good service from James over technical issue, just wish there was a few more telephone operators to answer our call quicker.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your feedback. We’re pleased to hear that James provided good service and was able to help you with your technical issue.
We also appreciate your comments regarding call wait times. We understand how important it is to get through to an adviser quickly, and we’re sorry for any delay you experienced. Your feedback will be shared with the relevant team as we continue to look at ways to improve our availability and response times.
Mae was every helpful for sorting out…
Mae was every helpful for sorting out my telephone bill
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to them.
Scandalous treatment of vulnerable clients
My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for taking the time to share your concerns.
We’re sorry to hear about your situation and understand how upsetting this must be.
Unfortunately, we were unable to progress this matter further as we did not receive the requested account verification details needed to locate and discuss the account in question. Without these, we are unable to access or review specific billing or contractual information.
If you are still experiencing issues, please contact our team directly so we can verify your details and assist you as quickly as possible. We remain ready to help and resolve this for you as soon as we are able to proceed with account identification.
Thank you again for your message.
Account query
Tiah (what a lovely name) was very polite and explained my query very well
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your kind feedback. We’re so pleased to hear that Tiah was polite and able to explain your query clearly and effectively.
Leanne was very helpful and I could…
Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Leanne was helpful and that she explained everything clearly and in a way that was easy to understand.
The last three months there were some…
The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for your feedback. We’re sorry to hear about the errors in your bill over the past few months and the frustration this caused with repeated calls to our support line.
We’re really pleased to hear that Tia was able to resolve everything for you during your most recent contact. It’s great to know she got things sorted out and we’ll be sure to pass on your “well done” to her.
Absolutely disgusting company now…
Absolutely disgusting company now trying to charge me for a digital package that I haven't even got!!!! Almost double what I have been paying,no notice of changes which they are meant to give.Have sent numerous emails telling them I don't want to enter into any new contracts with them I want to leave. Even though I have paid a years line rental up front which I have sent them proof of im still expected to pay monthly for it, didn't think they could change contracts without giving customers the option to leave?.
extra £14.99 on bill 3 different reasons for it...monthly line rental I've already paid a year upfront so won't be paying that!!!
Digital service charge im not digital and won't be with them as I won't be put into another contract with this disgusting company!!!
The latest reason was it's for analogue signal absolute load of rubbish they make it up as they go along don't believe a word they say. !!!!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding recent billing charges, contract terms, and the information you’ve received. We understand how frustrating it is to feel that charges are unclear or have not been properly explained.
Your comments regarding the digital service charge, line rental, and the explanations provided have been noted. We also acknowledge your concern about communication and your intention to leave the service.
Please be assured that your account details and concerns have been escalated for urgent internal review. A member of our team will be in contact with you directly to go through your billing and contract in detail, clarify the charges applied, and discuss your options.
Thank you again for bringing this to our attention.
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