PRA Group UK Anmeldelser 

241
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

This company has been hassling us for 4 years over $1000. Banks waived $5000 because my husband had stage 4 cancer but not PRA. They just keep going. Told us if situation didnt change or got worse to... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Demi was super helpful over the phone and made me feel relaxed even tho I was very overwhelmed about the situation, she made everything clear and answered every question I had with clear detail. She d... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Inkassovirksomhed
  2. også i
  3. Gældsinddrivelse

Skrevet af virksomheden

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

241 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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3,9

Alle anmeldelser

(241)

84 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 1 ud af 5 stjerner

SCAMM!!!!!!

14. december 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Matt,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Bedømt til 1 ud af 5 stjerner

Shameful company

I asked them to provide proof of liability as they are not the original creditor but they haven't provided any instead they are treating with County Court Claim but let's see how far they willing to go because they are not going to get anything. I will also seek compensation if they make a Claim as this liability has nothing to do with them.

6. december 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Rebecca,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Bedømt til 1 ud af 5 stjerner

PRA Group

PRA Group: If you need any confirmation that satanic/demonic and really evil human beings exist in this world. Look no further.

2. oktober 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Red,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊

Bedømt til 5 ud af 5 stjerner

good service sorted out my problem ..ty

25. september 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Simon,

It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊

Bedømt til 1 ud af 5 stjerner

Parasites

Parasites. My father died and I sent them death certificate on 1st Sept 2023.

No reply just a threatening email. Complaints link’s connection doesn’t work and says error submitting complaint.

11. september 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Bedømt til 1 ud af 5 stjerner

PRA who ???

Contacted these guys a few months ago following a letter received. I confirmed that the debt was statute barred. The guy on the phone said that’s fine I’ll get that sorted at our end . 3 months later I’m still getting the odd call and txt asking to contact them . Looking at all the negativity on these reviews, I think they need to give up or change their approach. There is no debt on my credit score and my score is near perfect so no ideal why they are hassling me . Should be laws against being hounded .

24. august 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Philip,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon 😊.

Bedømt til 1 ud af 5 stjerner

Very poor experience and now received…

Very poor experience and now received letter saying they have leaked my data, no apology.

10. august 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon😊.

Bedømt til 5 ud af 5 stjerner

Caring approach

I approached PRA group on behalf of a client. My complaint was dealt with much care. Craig Kirk, Complaint Manager, was expedient in his approach, of which we are extremely grateful for his professionalism and his understanding of the matter.

18. juli 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Lynda,

Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.

We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).

Thanks again and have a great day! 😊

Bedømt til 1 ud af 5 stjerner

I have blocked the number relating to…

I have blocked the number relating to this company, as I constantly get voicemail messages, saying that I need to call them. I DON'T OWE ANYTHING. Nothing but phishing calls, which I blocked them. I have also complained in the past, via letter and email when the calls were at least four times a week.

23. juni 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Steve,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon😊.

Bedømt til 5 ud af 5 stjerner

PRA Group a great organisation!

PRA Group has been a great support in giving advice and being proactive in removing a default from my file. I would like to thank Keiran Murray who has been patient and understanding. Great company!

31. maj 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.

We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).

Thanks again and have a great day! 😊

Bedømt til 1 ud af 5 stjerner

Real answer?!

Is there anyone who actually got an honest answer from this company, PRA Group?
As they're posting the same "copy and paste answer" under every negative feedback 🤔🤔🤔
The number 08081965550 started to call me today and I've read the reviews 🤬🤬🤬

12. maj 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Laura,

We are sorry to hear about your recent experience with PRA Group. We want to always provide fantastic service, and we are sorry that on this occasion we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.

Please email us at: complaints@pragroup.co.uk or by calling us on 0808 196 5541 (8am-5pm, Mon-Fri).

Bedømt til 2 ud af 5 stjerner

Payment plan details

Set up a payment plan using my details, over a year ago, been trying to log in again to change my payment details,but was unable to get logged in, eventually loged in to find I'm called someone else and none of the last year's payments have not been taken off, totally useless.update 4-5-23,having spoke to the nice lady from pra, things should be sorted now .

2. maj 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Brian,

Thank you for providing the information to help us locate your account and for taking the time to talk us.
I’m glad we have been able to resolve your issue.

Bedømt til 1 ud af 5 stjerner

They did call me 8 o'clock in the…

They did call me 8 o'clock in the evening. Seriously????

22. marts 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Irina,

It looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).

Bedømt til 1 ud af 5 stjerner

Upsetting experience

When my credit card debt was bought by Aktiv Kapital, I was offered the chance to settle for £1500 in 2009. (I was unable to at the time, sadly). This all changed when they were acquired by PRA. Their offer in 2017 was £3714. Despite having set up a monthly payment plan which I adhered to, by this year the figure should have reduced, right? No, it was a staggering £4000+ I reluctantly scraped enough to pay it off to get rid of them, because the figure seemed to be growing, rather than reducing. Now a pensioner, this was very upsetting. They say you should be assured they will help you as much as they can. My experience suggests this is far from the truth. I've used up all my savings, but at least I can stop worrying.

1. februar 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Mel,

It looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).

Bedømt til 1 ud af 5 stjerner

Very unhelpful in creating solutions

Had some financial issues years ago and through very hard work paid down over 50,000 of debt caused by Ill health and business issues. Every creditor helped me and reasonable shortfall settlements were arranged. Fifty per cent etc. Not PRA. Just so unhelpful. Started off owing 9,000 plus to them and have paid 7000plus!!!...surely that should do it right? No not a cat in hell's chance. Once a customer services officer offered a discount of £100. And now only a very modest discount. Still want another 1400 !!! .....Was so unhappy reduced my monthly payment to a pound as I was struggling to pay a higher amount before but did that in the hope that my effort might be recognised . but just think I am doing all the cooperating and getting nothing in return. Each time they ring and say what is your settlement offer and I said I've already paid 80 per cent odd and yet still offer them more and they go away and come back and say no . Fortunately the other creditors I had I dealt with directly or with much more helpful debt agencies who work with their customers.. very very disappointing and I dealt with all my other financial issues maybe ten years ago but looks like PRA won't ever help me. I feel sorry for people whose debts have been assigned to this company. PRA. Please don't reply if all you're going to do is say you'd like to know more and to ring you. Done that . Been there. Is fruitless sadly

26. januar 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Cliff,

Thank you for providing the information to help us locate your account and for taking the time to talk us.

I’m glad we have been able to resolve your issue.

Bedømt til 1 ud af 5 stjerner

Very suspicious

Phoned up out of the blue and quoted some fantastical number we apparently owed on a debt that was settled years ago. Disputed it, they said ok no further action required as it was so old and they had no proof we owed it.

Next day receive a statement saying we owe them over £1000...

Seems like opportunist scammers to me.

1. januar 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Jim,

It looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).

Bedømt til 1 ud af 5 stjerner

Please do NOT answer any emails from…

Please do NOT answer any emails from this scam company.
I am in an IVA, they've contacted me to say that my IVA are not making payments to them anymore, and then asked me to make payments to them instead, these are lies and they are a scam. please please do not fall for these emails do not enter your bank details anywhere on this site!!!!

6. januar 2023
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Amy,

We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).

Bedømt til 1 ud af 5 stjerner

No chance

Any debt over 6 years can not be chased so stop harassing me and do one you can email you can call me but you won't get an answer

24. november 2022
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Kevin
We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).

Bedømt til 1 ud af 5 stjerner

Same as alot of other

Same as alot of others , chasing for a debt that has been statute barred for 15yrs. Event went to court about it back then and it was written off

21. november 2022
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Chris
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).

Bedømt til 1 ud af 5 stjerner

Chasingva debt which is over 20years…

Chasing a debt which is over 20years old.statue barred.their constantly harassment has caused me to right this.bought for pennies.but chase you for full ammount.

16. november 2022
Uopfordret anmeldelse
PRA Group UK-logo

Besvarelse fra PRA Group UK

Hi Robert Jones,
It looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri)

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