Potico.co.th Anmeldelser 214

The order arrived in perfect condition and the process was easy and flawless, I’m quite happy with the result, great consumer experience

Very satisfied with the ordering and delivery process from start to finish! Neither me or the recipient had any issues, so we are definetly going to order here again

Everything works and I get the flowers as I ordered on time.

On December 12, my friend and I came across a flower vending machine from Potico. I wanted to get two bouquets, one locker opened as expected. However, when I purchased the second one, an EMPTY locker opened instead.

I was completely dumbfounded, so I reached out to Potico via Line to explain the situation. They responded, saying they could issue me a refund or I could get the flower, I chose to get a refund instead, but it would take 7-14 business days.

Two weeks later, I still hadn't received my refund, so I messaged them again. They replied with, "Sorry, let me check," but then.... nothing. No follow-up, no explanation. I waited an entire hour and sent them another message, thought it was slightly past their operating hours. Fortunately, they replied 30 minutes later, promising me to update me the following day.

Next day comes along, they didn't get back to me first. I had to message them, asking, "Could you please tell me what the update is?" Their response? "Now we are following for you" and "We checking for you." Still, no explanation as to why the refund was pending.

At this point, I started getting impatient. I sent them a long, detailed message expressing my disappointment with their service, and they left me on read lol. I sent them another message after realizing they left me on read.

Finally, they explained that there were delays due to the holidays and had difficulties accessing the withdrawal system. They offered me a choice: either receive a bouquet of flowers or the refund. At this point, I had no interest in the flowers - I just wanted my money back after more than two long weeks of waiting.

Eventually, I got my refund, but only after I sent them that long message. Very coincidental if I'm being honest. Anyway, I am utterly disappointed with Potico. My ldr bf used to surprise me with flowers from them, and I was always in awe of their service. But this experience? The delays, the lack of communication, and the broken promises? Completely unacceptable.

Didn’t deliver the Xmas order the correct place and not within the time frame.

Fortunately they delivered after hours, but at another address!

Order: TH-1120241219200122

Delivered on time and confirmed when it’s delivered

Tolle Firma. Hat alles super geklappt, von der online Bestellung bis hin zur Lieferung. Alles wurde schnell umgesetzt und geliefert, es entsprach auch alles den Bildern. Kann ich nur empfehlen. Ich werde es wieder tun.

Potico have ruined my surprise yet again... Use someone else as I should have done😒. This is the second order with potico and they have failed to deliver my girlfriends flowers on both occasions, the delivery people only speak Thai and they do not coordinate with their drivers at all. Not good enough.

I wanted to send a bouquet to someone in Bangkok, I live in Spain . I'd found a local florist near to the recipient in Bangkok, but paying was going to be difficult. The reviews on Potico gave me the courage to use them once I came across them, and I can honestly not fault them. The website was super easy, choice HUGE, prices fantastic, and I ordered Monday afternoon I Spain & the flowers arrived Tuesday morning in Bangkok..The recipient was thrilled & sent a picture of the flowers- which were exactly as I'd ordered. I highly recommend this company.

Excellent service!
I used their services many times. Highly recommend!

Beautiful bouquets, fresh flowers and on-time delivery. Couldn’t ask for a better experience!

Very beautiful flowers, my girlfriend really loved them. Would recommend this company and will order here again

Nothing to say! The service was great. I ordered the happy birthday set which included a bouquet, a cake and a balloon. It was a surprise gift and she loved it. Just to add, I ordered it online from Belgium for someone who lives in Thailand. Definitely recommend!

Very helpful with customer service agents! Problems sorted fast. Surely, will be ordering from here again xx

The flowers were beautiful, exactly what I wanted, and they arrived right on time. Very impressed! I will definitely use youre service again.

Excellent service!
The flowers and card were as shown on their website.
The communication from their Facebook page was fine, they did what I requested.
When the driver took my order I got an email with a traching link from where I could follow him.
Everything was perfect, I recommend this shop and I will order again.

The flowers were delivered on time and were absolutely beautiful. Thank you very much for your excellent service and for providing such lovely flowers.Your attention to detail and commitment to quality are greatly appreciated!

I received an experience gift for my birthday, and it was such a fantastic ideal The experience was unforgettable, and it’s something I’ll always remember. Such a thoughtful and unique birthday gift!

Excellent customer service! They helped me choose the perfect bouquet and even included a note. Highly recommend!

The experience gift I received for my birthday was such a special surprise! The experience was unique and memorable, and it made my birthday truly unforgettable. Highly recommend experience gifts for birthdays!