Pollfish Market Research Platform Anmeldelser 445

I wont be using the service again. I made a formal complaint to Pollfish and no response to it so far from Customer Services, nor from any one at the company.
I got conflicting answers from CS Pollfish, Mike Kissen and Stephanie Johnson from Prodege.
I requested a refund from Customer Services, they replied two weeks ago saying that they would process it.
However, the week after I started to get constant and repetitive emails from Mrs Johnson telling me that they could upgrade my account to an elite plan for an additional 6K.
I declined her offer various times, and told her about the refund being already processed.
She told me that that was not possible because refunds can only be made in an 8-month window period. No evidence on this, the contract does not say so!!
She said that the legal department had told her so, but she couldn't refer me to anyone from the legal department. Nor could she give documentation on this. In fact, I found no documentation on this on the Pollfish webpage. All lies!
Since she was constantly bombarding me with emails, I asked her to stop and refer me to another representative.
Afterwards, she referred me to Mike Kissen, who unlike Mrs. Johnson said to me that my credits had expired. Hence Pollfish was doing me a favour, as apparently credits expire after some time. Again, conflicting information and lies.
I asked Mr. Kissen for open documentation on all these clauses. He referred me to the terms of services (Researcher). But again I couldn't find any of the points that both Mr. Kissen and Mrs Johnson were talking about.
Although I asked them to refer me to the specific clauses for keeping my money on hold, they didn't reply to my emails, which is quite surprising considering that I had been bombarded by emails from Mrs. Johnson to upgrade to an elite plan the day before.
Nor did I get any response from any of the Pollfish representatives (Cs), nor from Customer Services.
This is quite uncomfortable and unconventional in a respected polling company like I would like think that Pollfish is.
I was very happy working with Pollfish in the past. However this was unacceptable.
I brought this issue to the Pollfish management and made a formal complaint, and no reply so far.
My takeaway - the customer service from Pollfish and Prodege are willing to lie and give conflicting information just for the sake of keeping clients. No ethics nor principles are followed. DO NOT USE THIS COMPANY if you care about TRANSPARENCY and ETHICS.

Easy to use and help is very responsive. The graphic representations of the data are terrible and cannot be manipulated - rendering them useless for presentation.

Great platform, I've used it many times & will keep on using it! The results are fast, and the reporting interface is amazing, its alway easy to use & find the data you need.

The platform is so easy to use - and the support available from the chat really helped improve my survey and get the best results

I am an enormous fan of Pollfish. I would give 6 stars if available.

Intuitive system and great customer service!

The system is fairly easy to use and the service provided by the team is great.

Results are consistent.

The platform is excellent to create surveys but their customer service is beyond excellence... they are online in the chat 24 hours per day, answering all (complex) questions, really fast in a very pleasant way. Strongly recommended for both quick as well as very complex surveys on a global scale!

Effective and efficient delivery of data. It is easy to understand the data with the dashboards and graphics.

Great experience compared to competition. Clear pricing. I could send my survey right away.

The software was fairly easy to use and then if we did have questions the online support service was effective. I'd definitely use this service again the next time I need a poll completed. Our clients were thrilled with the idea, the price, and the results.

Super responsive customer services and great pricing! Really made it easy for us to get a quick pulse check on our target audience.

Esperienza pessima, vergongosi

Ran a survey with screener question for a particular occupation and in the free form response received answers such as "I don't know because I am not really x occupation" and "I use data scraping". Calls into question the veracity of data and survey respondents.

Awesome product to quickly create and launch your survey across of wide audience.

While the product is relatively economical, its price can still be optimised for countries like India, considering the extreme currency exchange.

customer service is very helpful and the process is very easy and smooth.

Difficult to program questionnaire, especially with conditional jumps. Frankly if there was something else I'd use it

It rarely provides possible surveys based on the filled-in data. Maybe there are few survey opportunities in Hungary?! Thank you in advance for your kind reply.

That was nice.
However I was promised to finish poll in 1 day, in fact 4 weeks.
Customer service is good

Does not deliver on time to complete the survey expectations, but easy to use.

Took a month to get 250 responses on my survey - the data kept getting cleaned whenever I thought it was close to finishing and would get reset. The responses we did get were also not useful, although this may have more to do with the limited local knowledge of the topic we were exploring (fantasy sports in Saudi Arabia). In general, was not satisfied with the service on this one occasion but have found them helpful in other markets (like the UAE).