If I could give 0 stars, I absolutely would. I have ordered from Poke Gallery three different times, and all three orders arrived damaged. Not once. Not twice. Three times out of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I Always get no refund. I buy and the statue arrive broke almostr 3 years and no refund,i buy from Pokémon sw later and pokegalerie contact me,why? pokegalerie now i ready you're answer i buy Alway... Se mere
PERFECT POSE, DESIGN, QUALITY, SCALE, BASE AND DETAILS. BEST ARTICUNO SO FAR. PACKAGING IS VERY RIGID, THOUGH IT ARRIVED BROKEN, BUT WASN'T SEVERE, AND I'M STILL WAITING FOR PG TO RESPOND TO MY EMAIL... Se mere
Outstanding service and incredible artwork This was the first time I had ever ordered a figure from overseas, and I was so impressed. I received frequent updates on shipping, and the packaging was so... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Une site pour les collecteurs de figurines Pokémon
Kontaktoplysninger
33000, Bordeaux, Frankrig
- contact@pokegalerie.com
- pokegalerie.com
3,8
God
349 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cool little product
Cool little product, may be a bit overpriced at 55 Euros. Shipping was fast once it got processed. Processing took a while unfortunately; ordered in January, received in March. They were quite informative when I reached out to them about this however. Chinese New Year took a toll on processing.
Overall satisfied with the product, processing can take a while however.
23. februar 2023
Excellent quality figures
Pros: Excellent quality figures; very well packaged (both the individual figures, as the box itself); quick arrival after it was send.
Cons: Took 2 weeks before the package was send (after I asked about a status update, it was send the next day - without replying to my message); although the figurines are of great quality, I'd say their prices are still pretty high.
18. februar 2023
Awesome as always
Awesome as always! Poke Galerie has been my one and only shop for 1/20 scale world figures. They have always been reliable with good prices. Just got another in today. Thanks
5. marts 2023
Uopfordret anmeldelse
Good experience.
14. januar 2023
slow at first, quick on the finish
While all things I ordered took around a month to ship, once there they arrived fast and undamaged
16. februar 2023
Fast and safe
Fast and safe but next time no need to add zip code and space between the phone number. Otherwise I can not change the receive location if necessary. ( I live in Hong Kong by SFexpress )
22. februar 2023
Pieces won’t come together
The subject is really good looking, however i was expecting a single whole figure, not separated pieces. That would not be a problem if the pieces came together without issues, but that was not the case for me: they wouldn’t attach and kept falling off. I even ended up breaking Gallade’s arm. In the end i had to glue everything together in hope that i could fix it a little bit but at that point the figure was ruined.
28. februar 2023
Besvarelse fra POKÉ GALERIE
Thank you for leaving your feedback about your recent purchase. Please note some figures do require assembly, and different parts need to be stuck together using blue tack/epoxy glue/resin adhesive.
Order arrived in great condition and…
Order arrived in great condition and relatively quickly
1. marts 2023
Customer Service Review
I reached out to PokeGalerie regarding items that were out of stock. They replied quickly and were able to contact the studio to restock the items for me. They were extremely helpful and this was the only place I was able to go to in order to purchase the specific items. Everywhere else I went to did not help me in the same way, their customer service is much greater than other places.
25. februar 2023
always nice
always nice, and when there is a problem, there are trying their best to help, in a business, where often people doesn't ttake responsabilities and every damage is only for the customer.
16. februar 2023
Imorove update status order
I was aware of the time span, from purchase to delivery, but I think you should update feedback or order status from time to time to make your customers feel confident. the product is great
4. januar 2023
Besvarelse fra POKÉ GALERIE
Thank you for your feedback! We appreciate your suggestion and will definitely take it into consideration as we strive to improve our service. We understand that it's important for our customers to feel confident and updated about their orders, and we will make sure to provide more frequent updates and feedback in the future. We're glad to hear that you are enjoying the product.
Great seller
To be honest, a bit late on shipping, but be patient, my items always arrived safely to me, if you can improve on that, it will be awesome, thank you
2. januar 2023
figure arrived broken
figure arrived broken, after they changed the postage method from fed EX to Evri without notifying me. wasted money.
(I reported the item as lost when EVRI emailed me saying it was lost. As instructed by them, I showed you such via email. You refunded me, to which it arrived a month later, damaged. fishy if you ask me)
2. januar 2023
Besvarelse fra POKÉ GALERIE
Hello, we take all customer feedback seriously and strive to provide the best possible experience for every customer. To handle damage concerns, we have a return policy in place for damaged items (www.pokegalerie.com/apps/help-center#hc-refund-for-damaged-items). We immediately issued you a FULL REFUND as soon as you informed us that the order was never received. However, we are surprised to read that the item actually arrived damaged, not that it was never received as previously claimed.
No Issues!
I had no issues. Items were delivered on time and Poké Galerie kept me up to date on the status of my order.
22. december 2022
Dette er Trustpilot
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