Plutio Anmeldelser 

Besvarelse fra Plutio

20. okt. 2026

Marco, after Asana, ClickUp, Monday, Jira and Odoo, this one means a lot. Thank you for giving Plutio the chance, and for all the feedback along the way.

Leo

Besvarelse fra Plutio

20. okt. 2026

Enrico, since the launch... thank you for sticking with us through every version, and for all your feedback over the years. It's shaped a lot of what Plutio is today.

Leo

Besvarelse fra Plutio

20. okt. 2026

John, thank you for such a fair and honest review, and for over a year with us. Anything that gets in your way, you know where to find me.

Leo

Besvarelse fra Plutio

20. okt. 2026

Chris, thank you for being with us for years now. Glad it's still the right fit.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Angel, thank you for taking the time to write this. I read every word, and I want to tell you what actually happened, because I think it'll make more sense than a sorry.

This year I decided to run Plutio myself. I've been building businesses since I was 12, and Plutio is the one I've put everything into. To keep it alive and growing, I had to change almost everything about how it runs, all at once, and support was one of the biggest pieces. When I told you a while back to hang tight because a lot was about to get fixed, this is what I meant, even if it sounded strange at the time.

In July I moved support from the old system to a new one. I should have done a much better job of that move. I had a huge pile of tickets to go through and a lot of mess to untangle, and that's where the delays and the back and forth came from. I know how frustrating that was.

Your timesheets are the clearest example. You told me in July that paid entries kept going back to unpaid. I asked you for details, you explained it really clearly, and then that conversation stayed behind in the old system. So when you wrote again in September, I didn't have it in front of me and asked you to explain everything again. You said it seems to happen a lot with the support system, and you were right. You sent the screenshots, I found the bug (saving an entry was quietly writing the old paid status back over the one you'd just set), and it's been fixed since September 28th. Then I never came back to tell you. That part is completely on me.

The gaps are closed now. Support is on the new system, the backlog is cleared, and conversations don't get left behind any more. Messages not showing until you refresh is fixed too, and the Gmail contacts issue was sorted back in April.

On Pal and proposals, I owe you a proper explanation. Pal is in beta. Right now it's designed to help you get something started, a structure and a design you can build on, and everything it put in there, the testimonials, the prices, the terms, were placeholders. It was never meant to pull information about your business from anywhere, which is exactly why it's labelled beta. But nothing made it clear that those were placeholders, so I completely understand why you read it as Pal making things up. That's my fault, not yours, and I'm working on making it much clearer right now.

The contracts tab and the templates resetting, you're right about both, and I'm on them.

Since then I've been working non-stop, around the clock, to get back to everyone and give the kind of support Plutio should always have had. If you look at the reviews from the last few weeks, that's what people are noticing, and every one of them is from a real person. Plutio means so much to me, and so do you and your business. You've built a lot of your business on here, and I really want this to work for you.

Message support now and you'll notice the difference.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Shaun, thank you for writing this. From where you were sitting it must have looked like nobody was home, so I want to tell you exactly what was happening on the other side.

You signed up early on a Tuesday morning and asked for help moving over from Bloom. Fifteen minutes later you wrote "hello?", then "is anyone around?", then that this was your last try before going to Assembly, and by lunchtime "well this sucks". Every one of those messages landed. Nobody answered them for two days, and the chat never even told you they'd arrived. If I'd been you, I'd have written the same review.

Here's why. This year I decided to run Plutio myself. I've been building businesses since I was 12, and Plutio is the one I've given everything to. To keep it going and growing I had to change almost everything about how it runs at once, and two weeks before you signed up I moved support off the old system and onto a brand new one. I should have done that move far better. There was a mountain of old conversations to work through and a lot of mess to untangle, and while I was buried in the backlog, new people like you were sitting there waiting. That's on me.

That gap is closed. The backlog is cleared, support is fully on the new system, and messages get answered properly. If you still want to make the move from Bloom, I'll do it with you myself. Your contacts and companies can come straight in from a spreadsheet, and I'll help you rebuild the rest so it works the way you work.

Since then I've been working around the clock to get back to everyone and give the kind of support people should have had all along. Have a look at the reviews from the last few weeks, they're all real people, and that's what they're noticing. Plutio means everything to me, and so do the businesses that trust it, yours included. I really want this to work.

Message support now and you'll notice the difference.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Ingvild, thank you for taking the time to write this. Fifteen years running a business and this is your first review, so I know it took a lot to get here, and I want to explain what was actually going on behind the scenes, because I think it'll make more sense than a sorry.

The double bookings first, because that one cost you clients. When you change something in Google Calendar, Google tells Plutio, and Plutio pulls the change in. Back then, if a change arrived while Plutio was in the middle of a sync, it could just get dropped. Short errors from Google were never retried. And worst of all, when a calendar connection broke, Plutio stopped syncing and said nothing. It looked connected, it wasn't, and you had no way of knowing. When we finally dug all the way in, it was happening to a lot of people, hundreds of silent failures a week. So no, it was never normal Google Calendar behaviour. It was us, and you were right. In July we fixed all of it at the root, and since September Plutio tells you the moment a calendar connection stops working.

The rest of what you hit came from the same time. Contracts created from a proposal were disappearing from the list once they were sent, which is fixed. Booking pages got a lot of work too: a meeting can't get cancelled by accident any more, and a card error no longer loses you the booking. And the times Plutio was down, that was the winter we moved everything onto new servers and found what was overloading the database. You were running your business on it right through the middle of that.

And support. This year I made the decision to run Plutio myself. I've been building businesses since I was 12, and Plutio is the one I've given everything to. To keep it going and growing I had to change almost everything about how it runs at once, and moving support from the old system to the new one is where I fell down the most. There was a huge pile of conversations, a lot of mess to untangle, and people ended up chasing for weeks and getting answers that didn't line up with what they'd been told before. That's exactly what happened to you, and it's on me.

That gap is closed now. Since then I've been working non-stop, around the clock, to get back to everyone properly, and if you look at the reviews from the last few weeks, that's what people are noticing. I know you don't believe the 5-star ones are real, but every single one is from a real person. Plutio means so much to me, and so does every business that trusts it, including yours. I really wish it had worked for you.

If you ever want to give it another try, we're always here, and I'll make sure you're set up properly with a platform that works your way. If not, thank you for giving us a go.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Abigail, thank you for writing this. When you first came to us in April, you told me exactly what you needed: you're a graphic designer, and you wanted contracts, invoicing and a portal your clients could use. By June the most basic part of that wasn't working. Your invoices and emails weren't reaching your clients, and you only found out because they told you. I'm really sorry.

Here's what was actually going on. You'd connected your own email address, so instead of Plutio sending your emails, Plutio was handing each one to your email provider to send. Some of them were timing out on the way, which means your provider didn't answer in time and the email never left. Others did go out but landed in your clients' spam. From your side, Plutio looked like it had sent everything, and it never said a word. When you told me, I sent you a link to the email log and left it there. What you needed was someone to sit down with you and fix it, and that didn't happen.

What happened to you is a big part of why that's changed. Since October, the moment your own email address stops sending, Plutio emails you and puts a notice right in the app telling you which address stopped, why, how many emails are stuck, and the one thing to do to fix it. The stuck emails wait in your email log, ready to resend, so nothing gets lost quietly again. On the portal side, your clients can now manage their own saved cards and read a clean preview of every document you send them.

That June was a messy time on our side. This year I decided to run Plutio myself. I've been building businesses since I was 12, and to keep Plutio going and growing I had to change almost everything about how it runs at once. While I set support up properly and caught up, there was a gap where too many people got a quick answer instead of real help, and you were one of them. That gap is closed now.

I've been working around the clock since then to give everyone the support they should always have had, and as you can see from the latest reviews, people are noticing. They're all real. Plutio means so much to me, and so does every business that runs on it. I really wanted it to work for yours.

We'd love for you to give us another try. If not, thank you anyway for trying us. We're always here, and if you come back I'll set it up with you myself, so it works your way from day one.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Seth, thank you for giving Plutio a try, and for writing this. You're right that it was me on the other end, so you deserve the real explanation.

In March I'd just taken support on myself. I'd decided to run Plutio myself, I've been building businesses since I was 12, and Plutio is the one I've given everything to. To keep it going I was changing almost everything about how it runs at once, and the chat you were using was one of the things on its way out. It kept losing conversations, which is why you had to start from scratch four times. It's gone now.

The calendar is the part I really want to explain. When you connect Google Calendar, Google tells Plutio whenever something changes, and Plutio pulls the change in. Back then a few things were broken in that chain. If a change arrived while Plutio was in the middle of a sync, it could get dropped. Short errors from Google were never retried. And when a connection broke, Plutio simply stopped syncing and said nothing, so it still looked connected. That's why disconnecting and reconnecting seemed to fix it, and then it quietly broke again.

You were told it was working for everyone else. It wasn't. When we finally dug all the way in, it was failing silently for a lot of people, hundreds of times a week. In July we fixed it at the root, and since September Plutio tells you the moment a calendar connection stops working instead of leaving you to find out the hard way. You were right, and I'm sorry it was made to sound like the problem was yours.

Support has moved onto a new system since then, conversations don't disappear, and I've been working non-stop to give everyone the kind of support I'd want myself. Have a look at the latest reviews, they're all real people. Plutio means so much to me, and I really want it to work for everyone who gives it a shot.

We'd love for you to give us another try. If not, thank you anyway for trying us. We're always here, and we'll set you up properly with a platform that works your way.

Message support now and you'll notice the difference.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hola Marcos, gracias por tomarte el tiempo de escribir esto, y lo siento mucho. Estabas probando Plutio, escribiste dos veces con preguntas sobre cómo funcionaba, y nadie te contestó. Tenías toda la razón en dudar de que hubiera alguien al otro lado.

Te explico lo que pasaba. Plutio estaba en plena transición, y el soporte de aquella época no estaba a la altura. Este año decidí llevar Plutio yo mismo. Llevo construyendo negocios desde los 12 años, y Plutio es el proyecto al que le he dado todo. Para mantenerlo y hacerlo crecer tuve que cambiar casi todo a la vez, incluido el soporte, que ahora está en un sistema nuevo donde los mensajes ya no se pierden. Y puedes escribirnos en español.

Desde entonces he estado trabajando sin parar para responder a todos y dar el soporte que siempre debimos dar, y como puedes ver en las últimas reseñas, la gente lo nota. Todas son de personas reales. Plutio significa muchísimo para mí.

Nos encantaría que le dieras otra oportunidad. Si no, gracias de todos modos por probarnos. Siempre estamos aquí, y si vuelves, te ayudaré a configurarlo para que funcione a tu manera.

Escríbenos ahora y notarás la diferencia.

Leo

Besvarelse fra Plutio

20. okt. 2026

Hi Preston, thank you for giving Plutio a try, and for writing everything out in so much detail. Reading it again now, you were right about nearly all of it.

Here's the part you couldn't see from the outside. The week you signed up, in October 2024, we had only just started building automations. The website was talking about where Plutio was going, and the product wasn't there yet. Pointing you to Zapier and Make was the honest answer, but it wasn't what you'd signed up for, and I understand why it felt like false advertising.

They took longer than they should have. Automations came out in beta in August 2025 and fully launched that November, and they now work the way you described them. Each one starts with a trigger, then conditions and actions, all inside Plutio. A form submission can create a project from one of your templates and add tasks to it, and those tasks fill their titles and descriptions from whatever the form collected, so the details carry through instead of being typed in again. Custom fields can be set along the way, and any step can use what an earlier step created. There's a library of 50 ready-made ones to start from, and if you do need another tool, it's a step inside the automation rather than the whole thing.

The terminology problem is fixed too. Since March, every piece of text in Plutio can be changed, in any language, so "Projects" can be called whatever you and your clients call them, everywhere, not just in the menu and portal.

Plutio has been through a few phases since you used it. This year I decided to run it myself. I've been building businesses since I was 12, and Plutio is the one I've put everything into. I've been working non-stop on it, and as you can see from the latest reviews, it's going really well. Every one of them is from a real person. It means so much to me that Plutio actually works for the businesses that run on it.

We'd love for you to give us another try. If not, thank you anyway for trying us. We're always here, and if you come back I'll help you build the setup you described, with a platform that works your way.

Leo