Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Se mere
Virksomheden har svaret
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Se mere
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med badeværelsesudstyr
- Leverandør af kedler
- Gør det selv-butik
- Marked for byggematerialer
- Radiatorbutik
- Butik med bruserdøre
Skrevet af virksomheden
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Kontaktoplysninger
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Storbritannien
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3,7
Middel
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service
Hollie and Emma, were very helpful, they managed to answer all my questions
The product was first rate at a very competitive price
Quick delivery and excellent service
19. august 2024
Besvarelse fra Plumbing World (UK)
Hi Mr Matthews,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service throughout the order process, especially our prices and communication with our teams. We are on hand to assist both pre and post purchase so I am glad we were able to answer all your queries efficiently.
Thank you for your kind words for Hollie and myself, we really appreciate that! I've passed on your feedback to Hollie's team leader too so she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you purchase with us again in the future.
Best wishes,
Emma
Good price arrived timely
19. august 2024
Besvarelse fra Plumbing World (UK)
Hi Mr Roberts,
Thank you for taking the time to leave us a review.
I'm pleased to hear you're happy with our prices and delivery services. We pride ourselves on offering a high level of service throughout, so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
I’m absolutely disgusted with delivery…
I’m absolutely disgusted with delivery first they turned up with no warning so the only person in was my disabled partner the delivery driver placed the items on the stairs directly in front of the stairlift so she couldn’t use it to get to the toilet then I found one damaged luckily I need to cut it so I couldn’t be bothered with the rigmarole of what they wanted me to do to get it replaced if there the best you’ve got I won’t deal with your company again
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Andy,
Thanks for taking time to leave us a review. I'm sorry to hear you have not had a positive experience shopping with us.
Firstly, I am extremely sorry for the way in which the products were delivered. I can see our supplier delivered directly to yourself so I don't have exact details of what happened. However, we were not under the impression that goods were left inside properties so this is something we will have to raise further with them and I can only apologise for the inconvenience and distress this would have caused.
In regards to replacement goods, I can't see any communication from yourself after the goods were made so I can't look into exactly what you were advised of. I'm unsure if you spoke with a member of our team or the supplier directly, but our policy is to report (with images) the damage, so we can pass this onto the supplier for a replacement to be issued. I am glad that you were able to cut the panel to your requirements meaning that issue was resolved, however I do apologise for the damage during transit.
We aim to exceed our customers expectations and understand we have failed to do so. We can only hope that you do choose to shop with us again in the future, so we can give you the level of service we always aim for.
Best wishes,
Emma
Apollo Drive
sorry, this was posted in wrong country !! will post for NZ Plumbing World
17. august 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Cherie,
Thanks for leaving us a review.
We noticed your location is set to New Zealand, but we are based in the UK and do not ship overseas so I presume your experience was not based on a purchase with us as we do not sell Apollo Drive products. We are aware of a company in New Zealand with the same name as us, but do not have any connections.
If you do believe you have purchased with us, please message us with your order number/post code and we can look into this further for you.
Best wishes,
Emma
Excellent product and delivery
The product was delivered safely and on time. The product- Shower quadrant is looking great after fitting in my shower room. The design is amazing and easy to install and use. Highly recommended.
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Sahana,
Thanks for taking the time to leave us a review. We aim to provide the best level of service throughout, from having a range of quality and affordable products to having them delivered promptly and safely.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Besvarelse fra Plumbing World (UK)
Hi Graham,
Thanks for leaving us a review, we really do appreciate it.
I am pleased to hear you're happy with the service provided by our team. We are on hand to assist both pre and post purchase, so it's great to have your feedback on this.
Thanks again for our 4-star rating. We hope you continue shopping with us in the future.
Best wishes,
Emma
Besvarelse fra Plumbing World (UK)
Hi Duncan,
Thanks for taking the time to leave us a review.
I am pleased to hear you're happy with your products and our delivery service. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Besvarelse fra Plumbing World (UK)
Hi Bhimji,
I appreciate you taking the time to leave us a review and i'm pleased to hear you're happy with our product quality. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Great products
Bought large shower tray with glass and flip screen.Great quality products at good prices and prompt delivery.
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Sharon,
Thanks for taking the time to leave us a review. We aim to provide the best level of service throughout, from having a range of quality and affordable products to having them delivered promptly and safely.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Friendly staff and delivery driver
Friendly staff and delivery driver
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Valmai,
Thanks for taking the time to leave us a review.
I'm so pleased to hear your feedback for our sales team and delivery driver. We aim to provide the best level of service throughout the order process so to have praise for both teams really means a lot to us.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Extremely helpful at every step of the…
Extremely helpful at every step of the order including helping me correct some of my errors.
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review
We have a team on hand to help customers in all aspects of their order, whether that's helping choose products, arrange deliveries or amend orders so i'm really glad to hear your feedback on this. I'll be sure to pass your kind words onto the team.
Thanks again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Great product packed well and without…
Great product packed well and without fault or breakage. A little expensive but you get what you pay for
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Andrew,
I appreciate you taking the time to leave us a review.
I'm pleased to hear you're happy with the product quality and safe delivery. I can see your order was sent directly from our supplier and we build and maintain positive relationships with them to ensure we provide the best possible service to our customers. Therefore, it's great to have your feedback on this.
Thanks again for our 4-star rating. We hope you continue shopping with us again in the future.
Best wishes,
Emma
We made a mistake ordering a shower…
We made a mistake ordering a shower tray but plumbing world were happy to sort out the problem and refunded us promptly
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Ian,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our efforts on your return query. We have a great team on hand to assist customers where possible, so i'm glad we resolved this efficiently.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Excellent customer service
I ordered a shower door and tray for delivery. The order was processed quickly. Unfortunately I had to cancel the tray. This was dealt with swiftly and I was refunded speedily. I also needed to change my delivery date. This was done on request with no fuss. Excellent customer service
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Caroline,
Thanks for taking the time to leave us a review.
We have a team on had to help customers in all aspects of their order, whether that's helping choose products, arrange deliveries or amend orders so i'm really glad to hear your feedback on this. I'll be sure to pass your kind words onto the team.
Thanks again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Bath and panel
Bought a bath and panel. Great price, item delivered with no problems and no damage. Would use again.
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi Mr Read,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our delivery service and product prices. We aim to deliver the best service throughout the order process, so it's great to have your feedback on this!
Thanks again for our 5-star rating. We look forward to your next order.
Best wishes,
Emma
Items do not appear to be as described
Items do not appear to be as described, 112mm gutter brackets are almost certainly 114mm. They are also a mix of different designs and are not identified with the part No ordered.
23. maj 2024
Besvarelse fra Plumbing World (UK)
Hi Bob,
I'm extremely sorry the wrong items were delivered. This was purely down to human error as mixed sizes were in the container where the stock was kept and we should have paid better attention to what products were being picked.
I can see a return and refund was arranged but I am extremely sorry for the inconvenience this originally put you through. I can only hope you do choose to shop with us again, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Besvarelse fra Plumbing World (UK)
Hi Mike,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our delivery service and product prices. We aim to deliver the best service throughout the order process, so it's great to have your feedback on this!
Thanks again for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Great delivery communication
Great delivery communication. Order complete and good quality.
20. maj 2024
Besvarelse fra Plumbing World (UK)
Hi Sue,
Thanks for taking the time to leave us a review.
We find communication to be one of the most important parts of our service, so i'm very pleased to hear you're happy with our delivery updates. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Besvarelse fra Plumbing World (UK)
Hi Chris,
Thanks for taking the time to leave us a review. I'm glad to hear you're happy with our delivery service and we hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Very quick and excellent service
Very quick and excellent service. With Thanks!
18. juni 2024
Uopfordret anmeldelse
Besvarelse fra Plumbing World (UK)
Hi William,
Thank you for taking the time to leave us a review. I'm pleased to hear you are happy with our service, especially our delivery times. We hope the experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.