We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Se mere
Virksomheden har svaret
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Se mere
Virksomheden har svaret
I first got my PitPat free through my dog insurance with waggel, and within the first week absolutely fell in love with it. It allows me to make sure my dogs are getting the right amount of exercise f... Se mere
Virksomhedsoplysninger
Om PitPat
Skrevet af virksomheden
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Kontaktoplysninger
5 Brooklands Avenue, CB2 8BB, Cambridge, Storbritannien
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,3
Fremragende
4 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good deal on 3 bags of Kibble.
Good deal on 3 bags of Kibble.
Great knowing your walk
28. februar 2026
Besvarelse fra PitPat
Hi John,
Thank you for taking the time to leave us a review!
We're glad you found a good deal on the kibble and appreciate you sharing your positive experience with us.
Thank you!
Best woofs,
Nadia
3 Dogs...3 pitpats!!...
3 Dogs...3 pitpats!!...easy communication,quick delivery and backup if and when needed...my dogs have had a Pitpat for years now...reliable and any issues are promptly resolved...
7. marts 2026
Besvarelse fra PitPat
Hi Andy,
Thank you so much for sharing your experience! We’re thrilled to hear that our communication and delivery speeds have consistently met your expectations.
It’s been a pleasure supporting you and your three dogs with their PitPats over the years. Knowing we’ve played a small part in keeping your pack active and healthy is the best reward we could ask for!
Best woofs,
Nadia
Very good customer experience. Sadly the product failed to meet expectations
Very good customer experience. Next day delivery. User friendly setting up and user instructions.
Excellent service from the Pit Pat Helping Hound but in the end the tracker had to be returned as the poor signal in our location meant it couldn’t operate effectively.
10. marts 2026
Besvarelse fra PitPat
Hi David,
Thank you for taking the time to share such honest feedback. We are so glad to hear that you enjoyed the 'Helping Hound' service and found the setup process seamless!
We are genuinely sorry that the local signal strength prevented the tracker from working effectively for you. While we hate to see a customer have to return a device, we completely understand that reliable performance is the top priority for your peace of mind.
Thank you for giving us a try, and we’re glad we could at least make the return process a smooth experience for you.
Best woofs,
Nadia.
Love PitPat
Love PitPat ! It’s super easy to set up using the app and gives peace of mind if the dog escapes . It also tracks exercise/dog walks and food/ weight. Really pleased with our purchase.
5. marts 2026
Besvarelse fra PitPat
Hi Sarah,
Thank you for taking the time to leave us your positive feedback!
We're happy to hear that the setup was easy and that it gives you peace of mind. We appreciate you mentioning the exercise, walks, food, and weight tracking features.
Wishing you many happy, safe walkies ahead!
Best woofs,
Nadia
Besvarelse fra PitPat
Hi Pauline,
Thank you for taking the time to leave us a review!
We're glad to hear that your order arrived quickly and efficiently.
Best woofs,
Nadia
Besvarelse fra PitPat
Hi Mrs McClelland,
We are glad to know that our product arrived quickly and was easy to set up!
Thank you for your positive feedback; we truly appreciate it.
Best woofs,
Nadia
Brilliant Customer Service
Our Pitpat started to fail to connect and I suspected a battery issue. Called them and got through to Laura who proceeded to diagnose and deal with the issue really effectively. Will have a new replacement precisely 48 hours from making that call. Very impressed (and grateful).
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello John
Thank you for your review.
I'm so glad we were able to get you back up and PitPat-ing again with the assistance of the lovely Laura, she really is pawsome!
Besvarelse fra PitPat
Hello
Thank you for your review.
I'm glad you find our service speedy and reliable, great to hear!
Very helpful friendly staff.
5. marts 2026
Besvarelse fra PitPat
Hello Lindy
Thank you for your review.
I'm glad to hear you find our support hounds a happy bunch, they really are wooftastic :)
5*Product - 5*Customer service
I have had our PitPat for quite a while now and am very happy with the insights it has given me about my dogs activity .
We recently lost the device on a walk and not only did PitPat offer me a new one half price but the help I received from the “helping hounds” was incredible! I needed to link my device to my Biscuit account and they helped me set it all up quickly and efficiently with easy to understand instructions! Thank you PitPat !
9. marts 2026
Besvarelse fra PitPat
Hello Ceri
Thank you for your review.
I'm so glad that we managed to replace your lost PitPat successfully to keep getting those Biscuits and that our helpful hounds were on hand to get you back up and PitPat-ing again :)
So far very happy with PitPat
So far very happy with PitPat. Have been able to get good signal on all walks, and track Woodie. Have tracked him at distance when he is on a walk and I’m at work. App is good and easy to use. Woodie hardly knows he is warring it. Seems good value compared with other trackers! So far very happy
25. februar 2026
Besvarelse fra PitPat
Hello
Thank you for your review.
I'm so glad that Woodie's PitPat has given you peace of mind when out and about and that it fits securely on him.
Great to know the adventures he is having when you are busy at work :)
Besvarelse fra PitPat
Hello Gregor.
Thank you for your review.
I'm sorry that your live-tracking is slower to connect then you were expecting.
You can click on your dog's photo and scroll down to Adjust Settings to Urgent. We would also recommend to select Start A Walk before heading out on any adventures so that, when you do need to use Find My Dog, you should find it much quicker.
Please do reach out at help@pitpat.com if you require any further help.
I have the basic Pitpat on my dog and I…
I have the basic Pitpat on my dog and I love it I can track how much she done in the day and you get points daily your dog hits there goal which u can get things with in the life bit on the app getting hold of someone from Pitpat is really easy and they are so friendly I wouldn’t be without it
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello Marie
Thank you for the review.
I'm so glad that you are enjoying monitoring your dog's activity and earning those extra points to spend in the Prize store :)
Broken Tracker
Our Tracker had stopped working so contacted Customer Support. They answered immediately and despite checking some items were unable to resolve the issue. I had resigned myself to purchasing a replacement as it was out of warranty, but despite that PitPat offered me a 50% discount on a replacement. More than fair in the circumstances and much appreciated!
25. februar 2026
Besvarelse fra PitPat
Hello Jeremy
Thank you for your review.
I'm so glad that we were able to get you back up and PitPat-ing again with a discount even though the device was outside our warranty period.
Customer service was good
Customer service was good, I wasn’t able to checkout the monthly option though so ended up buying outright
25. februar 2026
Besvarelse fra PitPat
Hello Kelly
Thank you for getting in touch.
So glad that your support team were on hand when needed to lend a hand.
Yes we have taken the decision to now only offer the Pay Once option at checkout which might explain why the other option had disappeared when you were attempting to checkout :)
Fantastic service
Fantastic service, ordered one day, received the next.
Not tried the item yet
4. marts 2026
Besvarelse fra PitPat
Hello Dawn
Thank you for your review.
So glad you had speedy delivery and service and hope you enjoy your product.
This is amazing at first I did struggle…
This is amazing at first I did struggle to understand how to use the app ,it’s pretty easy once you just have a go , tracks your dog easily and gives you peace of mind , I’d strongly recommend.
1. marts 2026
Besvarelse fra PitPat
Hello Sue
Thank you for getting in touch.
I'm so glad that you were able to get some great understanding within the app and work out how to track your dog and give you that peace of mind you were looking for.
Besvarelse fra PitPat
Hello Gloria
Thank you for your review.
I'm so glad you are finding the device nice and lightweight and hopefully easy to use :)
The app isn’t great
The app isn’t great, could do with a better flow for navigation. Tracker takes quite some time to be active. I mean it does the job, but nothing wow
1. marts 2026
Besvarelse fra PitPat
Hi Gabriela,
Many thanks for leaving your 2* review here on Trustpilot.
Any feedback on our app and navigation flow is really appreciated. We listen to our Pack members and want to make it as user friendly as possible.
I assume you are using your GPS Tracker in the area it was ordered. There is currently a network issue nearby, I will send you an email rather than go into too much detail here.
I hope I can help sprinkle a little more Wow! into your experience.
Best woofs,
Mark - Customer Support
Doesn’t always connect straight away…
Doesn’t always connect straight away ,can sometimes take up to 25 minutes
3. marts 2026
Besvarelse fra PitPat
Hello Simon
Thank you for your review.
I'm sorry to hear that you are experiencing slow live-tracking with our product.
We would recommend clicking on your dog's profile photo and adjusting the settings to Urgent.
Please also select Start A Walk before leaving the house. We would recommend doing this around 5 minutes before leaving the house. You should then find when you select Find My Dog, it is much quicker.
If you would like any further assistance or for us to look into the tracking for you, please reach out at help@pitpat.com
Lauren - Customer Support
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.