We are into our 3rd year with the trackers. I have 2 dachshunds that like to chase rabbits, so on numerous occasions, usually daily the trackers are put to use. I would be absolutely lost without... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I chose PitPat because of great reviews and a one off payment. It’s been great to see how much fun my pup has been having- I love achieving her goal every day but the reality is that can now feel reas... Se mere
AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Se mere
Virksomheden har svaret
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om PitPat
Skrevet af virksomheden
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Kontaktoplysninger
5 Brooklands Avenue, CB2 8BB, Cambridge, Storbritannien
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,3
Fremragende
4 t anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nice easy to use app
Nice easy to use app. Signal on phone and PitPat is an issue in the places we go.
18. februar 2026
Besvarelse fra PitPat
Hi Ashley,
Thank you for taking the time to leave us a review!
I can see that our wonderful support team has helped you with your current signal issues, and you are back up and ready for walkies!
Best woofs,
Nadia - Customer support.
Very helpful people and the equipment…
Very helpful people and the equipment does what it sais on the tin. Lots of extras I wasnt expecting as well.
18. februar 2026
Besvarelse fra PitPat
Hi Neil,
Thank you for taking the time to leave us a review.
Our tails are wagging at the fact that you found our people helpful - Customer Service is something we pride ourselves on.
We appreciate that you are also enjoying the product and all its special extras!
Besvarelse fra PitPat
Hello Raymond
Thank you for your review.
I'm glad to hear you received excellent service from us :) Great feedback like yours means so much to our team.
Excellent service and a great product
Excellent service and a great product. Arrived the next day. Packaged well. Highly recommended.
16. februar 2026
Besvarelse fra PitPat
Hello Kim
Thank you for your review.
I'm so glad that everything arrived as expected for you and a speedy delivery!
Wonderful Product - that every dog needs
It was a smooth and easy fix for my problem
The normally fabulous efficient Pit Pat Tracker died and I needed to contact the Helping Hounds at PitPat.com. The Customer Suppawt there solved my dilemma in double quick time and returned us to normal efficiency. I highly recommend the actual PitPat Tracker and the service provided by their Customer Support guys! Wonderful product that creates happy dogs and owners in one go.
16. februar 2026
Besvarelse fra PitPat
Hello Fiona
Thank you very much for your lovely review.
Managing to keep our doggos and their owners happy is always a great bonus for us.
I'm so glad that our Support Hounds were on hand when needed to get you back up and PitPat-ing again, they really are pawsome!
Besvarelse fra PitPat
Hello Sioux
Thank you for your review.
I'm glad you received speedy efficient service from us.
Besvarelse fra PitPat
Hello Janet
Thank you for your review.
I'm glad to hear we were on hand when needed to get to the bottom of your issues.
Best tracker and great support
Love the tracker and the customer service is excellent, ours stopped working after almost 2 years, the tech hounds, talked us through some diagnostics, when that didn’t work they sent us a new one. We are PitPat life members which I’d definately recommend there’s lots of perks and well worth the money
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello Judith
Thank you for your lovely review.
I'm so glad that our support hounds were on hand to get you back up and PitPat-ing again. Our PitPat LIFE™ is a great addition and our hounds are always thinking of ways to make it even more pawsome!
Top product
Been using pit pat now since last June, thankfully never had to use to find our boy but always have it live when he's off lead, mostly in our local woods, just in case. Always find a signal and shows where he is, he had a zoomies the other week and went out of sight but I could see him heading back to my whistle, gave direction and metres away. Like there is no subscription, worth paying a bit extra and wouldn't be without it. Also used on beaches around Norfolk/Suffolk coast, no signal issues.
8. februar 2026
Besvarelse fra PitPat
Hello
Thank you for your review.
I'm so glad to hear the PitPat was there for that just in case moment where the zoomies took over!
PitPat gives me peace of mind when my…
PitPat gives me peace of mind when my young dog is off the lead, I always know where she is. My vet recommended PitPat when my old dog began to slow down so I could track her fitness and recognise where she was struggling.
15. februar 2026
Besvarelse fra PitPat
Hello Amanda
Thank you for your review.
I'm so glad that the tracker gives you peace of mind for those off lead adventures and the activity monitor giving you an insight into your older doggos activity.
PitPat coverage is seemingly non…
PitPat coverage is seemingly non existent in N Ireland. It takes an age to connect and only works in busy urban areas.. Areas where my dog is not going to be off lead...
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello
Thank you for your review.
I'm sorry to hear you are having connectivity issues with your device. It does rely on mast coverage in your area in order to work correctly and update your dog's location.
Please reach out at help@pitpat.com and we can investigate this further for you.
Lauren - Customer Support
Poor coverage
Poor coverage - would have been better had there been an option to check this before purchasing.
14. februar 2026
Besvarelse fra PitPat
Hello Gillian
Thank you for getting in touch.
I'm sorry to hear that you are are having issues with the coverage in your area. We would have been more than happy to check the coverage for you prior to purchasing to see what sort of experience you may have, but we never know which one of the roaming networks the tracker will link into.
It does look like your device is struggling for signal strength inside so, if there isn't somewhere with good signal you can store it, you may want to return it to us for a refund. I can see you've been in touch with us previously regarding the activation so please reach out again at help@pitpat.com and we can arrange this for you.
Lauren - Customer Support
My PitPat arrived next day and is geeat
13. februar 2026
Besvarelse fra PitPat
Hi Sue,
Thank you for your feedback!
We're happy to hear that your PitPat arrived quickly and you are happy with it!
Wishing you and your pack many happy and safe walkies!
Best woofs,
Nadia
Customer Support.
Why we need a tracker
We have a PitPat tracker When me wife had an accident on a walk the dog went into hiding By the time I got to the area the dog was 10 mile away. Without the tracker we could never have found him. Thank you so much
13. februar 2026
Besvarelse fra PitPat
Hi David,
Thank you for taking the time to leave a review.
We're so grateful to hear our tracker helped reunite you with your dog after such a frightening incident, and that you and your loved ones are all safe and found.
Thank you for sharing your experience; it means a lot to us.
Wishing you and your family many, many more safe and found walkies!
Best woofs,
Nadia
Customer support.
Waste of money
Bought last year and worked well initially. Dogs locations always took a while to load and would often say “unable to locate”. A year on and the device needs charging almost every day. An expensive item for it to not last.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello Sally
Thank you for your review.
I'm sorry to hear you have been having problems with your device not locating your dog and the battery draining much quicker.
This does sound like it is network related and I'd love to get to the bottom of what is happening.
I can't seem to see an email address linked to this review. Please reach out at help@pitpat.com and we can look into this for you.
Lauren - Customer Support
Very swift and efficient service and…
Very swift and efficient service and the activity tracker works perfectly
11. februar 2026
Besvarelse fra PitPat
Hello Norman
Thank you for your review.
I'm glad to hear you are enjoying keeping an eye on your doggos activity. It really is fascinating what they get up to!
Initially great - reliability for us an issue
Initially great. Original device worked well for 11 months then just died
One day. The warranty replacement item around Oct 2025 sadly never worked as well from its arrival, usually only lasting 3-4 days ( old one was easily 2 weeks or more ) if it even had a signal at all, and regularly stopped working without even telling us it was getting flat in the app. Over the last 2/3 months it’s decided to work when it feels like it regularly no signal even outside. Nothing has changed re our location. Unfortunately now become pointless as cannot be trusted and subsequently bought a rival item.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello Russell
Thank you for your review.
I'm sorry to hear that your replacement device isn't working as you'd hoped.
It looks like you originally had our older model with a DUAL sim inside. However, all of our newer devices have a 1NCE sim that will roam more between different networks to try and stay in contact with us. In areas of poorer signal, the device may drain quicker as it tries to find a more stable network. Unfortunately, it does look like the signal strength is quite low in your area so the device is struggling to stay connected.
Please do feel free to reach out to us again at help@pitpat.com if you would like us to check for any mast issues or problems.
Besvarelse fra PitPat
Hello
Thank you for your review.
I'm so glad you are enjoying our device and the hound could lend a paw when needed :)
I was very impressed with PitPat and…
I was very impressed with PitPat and its customer support. A very good company and I would recommend them to everyone
11. februar 2026
Besvarelse fra PitPat
Hello Dave
Thank you for your review.
I'm so glad to hear that you've had a great experience with your device and our customer support. Recommendations really do mean a lot so thank you.
I sleep better now.
It was delivered on time, easy to set up and easy for both me and my husband to use on our phones. It is accurate enough to locate my dog.
She’s a runner when she gets loose. It’s not often, but she’s fast. Now I know I will find her. I sleep so much better now. Thank you!
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra PitPat
Hello Hannah
Thank you for your review.
I'm so glad the PitPat has given you peace of mind (and a better nights sleep) knowing that your active doggo is safe when heading of on adventures.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.