PIRATE.COM - Rehearsal Studios Anmeldelser 

822
•
TrustScore 3 ud af 5

2,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I want to say a huge thank you to Dom and Abdal who got my laptop back for me late on Saturday night. I foolishly forgot it in the studio on Friday night and they went out of their way to get it back... Se mere

Bedømt til 1 ud af 5 stjerner

Absolutely disgusting service and set up My previous booking had me spend half the time replacing a snare drum in the kit and now redemption for the time lost Today - access codes didn’t e... Se mere

Bedømt til 4 ud af 5 stjerner

The studio itself was in fairly good condition with backline, drums and pa all working fine. Downsides are lack of ventilation, and bleed through from other rehearsals and people smoking hash outside.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bisher war ich nur in Hamburger DJ Studios, aber hier gibt es lediglich bis auf ab und zu mal ein defektes Gerät nichts auszusetzen. Bei Problemen habe ich bisher immer ein neues Studio (sofern frei)... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Pladestudie

Skrevet af virksomheden

Born in Bristol, raised in London, and now flying the nest. We're a community of 24-hour spaces that spans over 700 studios worldwide — so whether you're a producer, vocalist, DJ, band member, dancer or podcaster — we've got you covered.


Kontaktoplysninger

2,9

Middel

TrustScore 3 ud af 5

822 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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2,9

Alle anmeldelser

(822)

18 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Tolle Idee aber dreckig überschwemmte…

Tolle Idee aber dreckig überschwemmte Toiletten. Defekte Toilette…
Studio selbst war zwar sauber… aber der Rest

3. april 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hallo Johnny, es tut mir sehr leid, von deinen Erfahrungen zu hören. Das ist nicht das Serviceniveau, das wir anbieten wollen, und wir arbeiten hart daran, es zu verbessern - daher ist Ihr Feedback sehr wichtig.

Bedømt til 1 ud af 5 stjerner

Bad business ethics

I just find it confusing, not very ethical and a bit immature of whoever’s involved in their management… Dalston Rehearsal Studio is a different studio, that’s their domain name, why would Pirate Studio call themselves with the name of a neighbouring business who have been there for years before them? Let alone the difference in quality, Pirate is like McDonalds and Dalston Rehearsal Studio is like a nice nice restaurant!

22. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Rob, thank you for your feedback. It sounds like there's a bit of confusion going on here. Dalston is our location, and we're right there in the heart of it all on Tottenham Road (our old office used to be above the scooter shop for years!). If we talk about it we refer to "Pirate Dalston". Hope that helps.

Bedømt til 5 ud af 5 stjerner

Das war ein Erlebnis :)

Das war ein Erlebnis :)
Kann ich jedem empfehlen der sich diese tollen Geräte noch nicht leisten kann. Hat 1A funktioniert und auch satter Sound!
Ich hatte sehr viel Spaß und war den Tag darauf gleich wieder da!!
Und obwohl kein Personal vor Ort war, wurde ein Problem das ich hatte, innerhalb von minuten gelöst.
( QR Code - WhatsApp und fertig.) 👌

Danke und bis bald pirate.com 🙋‍♂️

18. marts 2022
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Danke Nikolai! Bis bald! :D

Bedømt til 5 ud af 5 stjerner

Pirate on Whatsapp

I always use the Whatsapp number to get help on bookings or damaged equipment.

Always fast replies, and give you the help you need.

14. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hey Mitch, thanks so much for taking the time to review! See you soon.

Bedømt til 1 ud af 5 stjerner

The bathroom was unusable it was so…

The bathroom was unusable it was so dirty. Absolutely disgusting. Which also makes me think you’re not doing any Corona cleaning or precautions. I won’t be practicing here again.

6. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hey Saraï, apologies for the bad experience with the toilets. Are you able to send us an email on support@pirate.com ? We'll be happy to look into the issue for you, provide more information and some compensation for it too. Thanks for your patience!

Bedømt til 1 ud af 5 stjerner

Horrendous Customer Service, even worse room.

Room was cancelled last minute with credit offered instead of refund. Musicians had already begun travelling from opposite ends of the country to attend the rehearsal.

Wasn’t made aware that alternative rooms were available an hour later.

When I finally arrived to an alternative room. Room 11, salford (the premium, most expensive room in the building) it was in such a state that it took almost 90 mins (half of the session) to get the sound set up. Leads everywhere, leads missing, on stage monitors were very crackly, power lead for one of the monitors missing, Snare skin was worn past being usable.

The room was advertised as having adjustable, coloured lighting which we were intending to use for recording footage.

Unsure if the footage will actually be useable as the state of the room in said footage is bordering on embarrassing and may be damaging to not only my brand, but also Pirates.

I’m not a high maintenance artist in comparison to a lot of my peers, I simply expect what was advertised and what I had paid for - a premium industry standard rehearsal space. This was not what was on offer and that is not acceptable.

Will be advising all musician friends not to use this site as it was a total waste of my money and more importantly mine and my musicians’ time.

6. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Patrick, I hope you see this response as I know you have posted this review widely across the internet. We are sorry that the room wasn't suitable for your purposes — we have a filming request procedure and I sadly can't see any request from you, we would have been able to help/prepare better. Likewise, with the cancellation, I can only apologise, sometimes studios have equipment faults and we'd rather not rent them at the time. I see that Polly returned your £36 credit as per your request. If there's anything more we can do, please drop us a line at support@pirate.com. Best wishes, Amber

Bedømt til 1 ud af 5 stjerner

NEVER. AGAIN. For a group rehearsal

For the first time, I booked a larger room for a group rehearsal. I specifically chose one with seating for the singers and that would accommodate us dancing as well. The ONLY way to determine that is by using the photos you have posted online. When I got to the facility, the room was NOTHING like that online. There is ZERO seating for anyone except the drummer. The room is FILTHY. To make matters even worse, the help number on the door is out of service, which was confirmed by Pete, who I had to wait six minutes to chat with through your online “chat now” system. I am infuriated and have no choice but to stay here for this rehearsal, because I have coordinated multiple schedules. I want a full and complete refund and for you to update the photos on your site so that others aren’t bamboozeled!!

6. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Brenda, sincere apologies about your experience. Our colleague from the CX department already replied to your email on Monday, offering some assistance. Let us know via email if we can help you with anything else.

Bedømt til 5 ud af 5 stjerner

Quick to turn around customer service with long term gain

Pirate been brilliant for the short term turn around with me finding a spot to finalise mastering. In the event any technical problems live in the room the team are good to go and at hand to deliver live support.

They're a long stay for myself and provide the right things so long as you know what you need and are not unprofessional and flakey going about things.

3. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hey Arfan! Thanks for the kind words. Always here to help :)

Bedømt til 1 ud af 5 stjerner

I am fed up with this location.

This location must be the worst Pirate studios in Europe. There is never toilet paper, the toilet is clogged with what toilet paper there was. There is rarely soap which is extremely unhygienic considering people are touching equipment for hours and use the washroom several times in that time. The kitchen sink has been flooded for days so you can’t even access water to drink. The place is filthy. The AC is always broken so after a few hours hours you are boiling in the small room. The coat hooks are broken and there is nowhere to put your things in a room supposedly for 5 people with 5 coats. Often knobs on the mixer are loose or completely broken. It is absolutely ridiculous how poorly managed this venue is considering how expensive it is to use the equipment - something which is supposed to facilitate a livelihood for many artists.

2. marts 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Leticia, apologies about the experience you've had. Are you able to send us an email on support@pirate.com ? We'll be happy to look into the issue for you, report all faults and we'd love to apologies offering some compensation too. Thank you for your patience!

Bedømt til 2 ud af 5 stjerner

I have visited this studio 5 times with…

I have visited Pirate Studios in Birmingham 5 times with a new band I’ve joined.

We usually go on a Sunday morning which is quiet and studio 14 is a great rehearsal space when everything is working.

Last two occasions we have had issues with equipment.

Problem is it is unmanned which seems like a good concept as you can access the studio 24/7 which is great. Problem is when something technical goes wrong there is no way to resolve it.

Last night we attended (Thursday 7-9pm which isn’t our usual rehearsal time)

I was shocked how much of a dive the studio becomes after 6pm.

I walked past a group of youths all smoking weed outside the main entrance doors (doesn’t usually bother me but these were youths all hoodied up. Not your typical rocker whose abit of a pot head). Our singer bought his 9 year old son to come along and watch live music so i thought this was abit shocking this was allowed to happen.

I also walked past 3 hoodied youths drinking with one vomiting thinking he was dying with his friends laughing at him drinking.

Tried to ignore it as we just wanted to rehearse.

Got into our usual studio 14 and found that we had no power to the sockets. We rang customer help and the advisor said they can’t do anything as it requires a technician. We offered to flip the breaker back on if they told us where it was but they couldn’t allow us to do that (fair enough I totally understand).

We were told we can either get a refund for the session and head home or we can accept a considerably smaller room with our rehearsal payment reimbursed for the inconvenience.

We accepted this and carried out our rehearsal in the smaller room as we came a long way as most of us are in Dudley/wolverhampton.

Our keyboard player who booked the room had an email this morning to say we will not be refunded for the rehearsal as mentioned on the phone.

Considering we were having to accept a major downgrade to what we booked and put up with all the youths doing drugs and drinking in gangs of hoodies everywhere we thought this was an unbelievable resolution to abit of a crap evening.

I think the studio needs to look into manning the complex with security and an on hand technician At the very least.

We enjoy using the studio on a Sunday morning but it would be nice to have the option to use it if an evening without it being used as a youth centre and the rooms being check after each have been used to ensure everything is working correctly.

I think the management need to look into the behaviour of an evening when the sun goes down as I wouldn’t bring my kids anywhere near the place of an evening.

We have unfortunately decided to attend our rehearsal booked in a weeks time (only because we feel we won’t get refunded due to this mornings email) and then look for another studio to use instead.

25. februar 2022
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Hi Tom, thanks for flagging these issues. We have a site manager, Michelle, and Mike, our equipment technician, who you should see around in the day (do say hi!). Unfortunately, we agree with your comments in the evening. We are taking this on board and introducing a 'Safe to Play' approach, which means guards on every night from 6pm and asking for ID and booking proof, bag searches, only allowed limited alcohol per person etc. We hope we can welcome you back soon, and you do see rapid improvement. Best, Amber

Bedømt til 1 ud af 5 stjerner

A lot of the equipment wasn't working…

A lot of the equipment wasn't working well. The mics were constantly screaching, with loose cables that fell out and moved around. Plus the drum kit was in really bad shape, the ride had nothing to attach to, the kick wasn't working properly and the left crash kept falling off because it wasn't secured. Considering the room is £13/hour I'd expect better.

23. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hey Sachin, sorry to hear this. What location were you at? If you ever have any issues in the studio again (with equipment, booking, AC or anything at all) make sure to make use of our 24-hour support on live chat (PIRATE.COM) or Whatsapp messaging (+447596187954) where we are always happy to help with complex issues or simple set up questions.

Bedømt til 5 ud af 5 stjerner

Amazing work ethic and always available…

Amazing work ethic and always available to talk me through any problems that I have with the website or even when I am at the studio.
The studios are top and well put together

23. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Cheers Catrina! See you soon.

Bedømt til 5 ud af 5 stjerner

PIRATE - Studios and Customer Service

Jack over at Customer Service was an absolute legend and helped me out with my booking inquiries. The studios themselves are always kept tidy and organised, with even a spares closet if anything needs replacing mid-sesh. I highly recommend checking the guys over at Pirate, no matter what location.

22. februar 2022
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Cheers Matt, will share your kind words with Jack!

Bedømt til 3 ud af 5 stjerner

Way too much bleed from the other…

Way too much bleed from the other rooms, we were mixing but it would have been impossible to record vocals

19. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Rodrigo. Apologies for the bleeding issues. Sadly, our studios are not soundproofed, they're only acoustically treated, as we say on our website. This means that you'll be able to record within the best acoustics, but we cannot guarantee there won't be any bleeding at all from loud neighbouring customers I'm afraid! I appreciate you may not have been aware of this, so if you jump on live chat and mention about this issue (and this review) we will be able to help you out :))

Bedømt til 2 ud af 5 stjerner

Pirates in Berlin

Im Raum 8 in Berlin sind schon viele Monate Regler kaputt und Federn. Durch die Security und Kontrolle ist durchaus sauberer geworden. Auf die Toiletten will man nicht gehen das ist eine Zumutung. Alles an sich wieder echt enttäuscht. Wenn man Miete für das Equipment bezahlt sollte es auch funktionieren. Ich habe das Gefühl Pirat-Studio ruht sich hier aus.

19. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Vielen Dank für Ihr Feedback, wir verstehen, warum Sie so denken. Wir haben uns mit unseren Technikern vor Ort ausgetauscht und werden uns bemühen, den Service so schnell wie möglich zu verbessern.

Bedømt til 1 ud af 5 stjerner

Amazing incompetence!!!

I arrived at my room at 9pm leave my belongings in the room to go smoke a cigarette i come back and theres a bunch of guys in my room saying they arnt going to leave. I dont understand how stupid you have to be to give my code to another group. I then contact support and ask for them to fix the situation and for compensation. They cancel my room and tell me i have to leave or rebook. I rebook the room and the idiot i was talking to then cancels my second booking for no reason. I spend £98 and i received mediocre service. I want a refund for my original booking!

18. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Hi Miran, I'm sorry to hear of your experience. I can't see any contact from you regarding this, could I ask you to please contact us via email so we can look into this further? support@pirate.com. Many thanks, Amber

Bedømt til 5 ud af 5 stjerner

I visited a Pirate studio yesterday and…

I visited a Pirate studio yesterday and I needed technical support. I texted in WhatsApp, and I got helpful instructions in 2 minutes. It was really helpful and quick. I'm so satisfied, as always. Great place.

16. februar 2022
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Besvarelse fra PIRATE.COM - Rehearsal Studios

Thanks Attila! Hope you had a productive session :)

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