Constant delays on delivery, even after speaking numerous times to their office. When the item finally arrived, it was shipped in pieces with no instructions. When I contacted the customer services t... Se mere
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Se, hvad kunderne siger
Excellent experience with first-class customer service. My order was delivered within days, thanks to Oliwia who kept me informed of the process and was extremely helpful. The bench was of a very high... Se mere
Second time ordering from PipeDream and I’m yet to find another company that sell the type of high quality products that they do. Orders typically take a week or so to arrive but considering wha... Se mere
Ordered large table legs for a very heavy table so needed a strong sturdy design that can take weight. The legs arrived well packaged and were great quality and easy to install...very happy with my pu... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Kontaktoplysninger
Britannia Works, DY5 2YX, Brierley Hill, Storbritannien
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
3,9
God
707 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 77 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Purchase of a stair rail bannister
The web site was informative so I could pick the most suitable stair rail bannister. Almost too many to choose from. The rail was delivered within the three days stated. I ordered a three metre oak rail with steel fittings and end caps. It was ideal and of great quality. I can fully recommend Pipe Dream
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that you found our website informative and helpful when choosing the perfect stair rail banister, even with so many options available. It’s great to know your items arrived promptly and met your expectations for both quality and style.
We truly appreciate your recommendation and thank you for choosing Pipe Dream!
I had an issue with my items
I had an issue with my items, and the customer service assistant, Angel, was extremely helpful throughout the process. She was proactive, attentive, and went above and beyond to resolve my concern. Her professionalism and kindness truly exceeded my expectations — outstanding service!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your kind words and for taking the time to share your experience. We’re sorry to hear you had an issue with your items, but we’re delighted that Angel was able to assist you so effectively.
Providing proactive, attentive, and caring service is exactly what we strive for, and we’ll be sure to pass along your wonderful feedback to her. We truly appreciate your support!
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Outstanding product
Outstanding product. Ordered beautiful wooden stair railings for next day delivery. They were well wrapped and came in good speed. And look stunning!! Thank you Pipe Dream Furniture.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you so much for your fantastic feedback!
We’re delighted to hear you’re pleased with your wooden stair railings and that they arrived quickly and well packaged. It’s great to know they’ve made such an impact and look stunning in your space.
We really appreciate your support and thank you for choosing us!
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Item well received
I usually don’t write reviews.I bought a stair rail from PDF. At 1st I saw a few negative reviews and I am bit concerned. But I just go a head and order it. My order arrived with in 3 days of delivery. I was so happy it’s arrive on time. And the star rail was well pack the quality of the rail were Great. So I feel it’s right to give this PDF a 5 stars.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for taking the time to leave a review, especially if you don’t usually write them!
We’re really glad you decided to go ahead with your order and that everything arrived quickly and in great condition. It’s great to hear you were happy with the quality of the stair rail and the packaging.
Your feedback means a lot to us, and we truly appreciate the 5 stars. Thanks again for your trust and support!
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Happy customer would recommend
Ordered 4 reclaimed scaffold floating shelves which the client chose gothic finish. I’m a carpenter and used these for a feature wall that I built and I was very impressed with the delivery time and the quality/finish of the product! The price was pretty reasonable and they were very easy to fit coming with fixings and holes pre drilled saving me time and money! Thanks would recommend and return for more projects
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for such a detailed and positive review!
It’s fantastic to hear feedback from a professional tradesperson, and we’re really pleased you were impressed with both the quality and finish of the reclaimed scaffold shelves in the gothic finish. It’s great to know they worked so well for your feature wall project.
We’re also glad the pre-drilled holes and included fixings helped save you time on installation, that’s exactly what we aim for.
We truly appreciate your recommendation and look forward to supporting you on many more projects in the future!
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Quick and efficient service
Quick and efficient service. Website easy to use, order arrived promptly as expected. The product is great quality and looks really good in my staircase
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your great review!
We’re delighted to hear you found the website easy to use and that your order arrived promptly. It’s even better to know you’re happy with the quality and how the product looks on your staircase.
We really appreciate you taking the time to share your experience, and we hope to help with any future projects!
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I always used Pipe Dreams whenever I'm…
I always used Pipe Dreams whenever I'm ungrading a room in the house. The level of bespoke options and finishes at competitive prices is always really good. Not to mention next day delivery. Used them twice in the last couple of weeks for different sized oak shelves. Look great, and great service!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you so much for your kind words and for choosing Pipe Dream again!
We’re really pleased to hear that you’ve been happy with both the bespoke options and the quality of the oak shelves. It’s great to know they’ve worked well across your recent projects.
We also appreciate you highlighting our delivery and service, we always aim to make the process as smooth and reliable as possible.
Thanks again for your continued support, and we look forward to helping with your next project!
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Great products, fast delivery
Pipe furniture supplied our shelving for our coffee shop, its looks fantastic
Super fast delivery
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thanks so much for your kind words!
We’re really pleased to hear the shelving for your coffee shop looks fantastic and that you were happy with the fast delivery. It’s great to know the furniture is working well in your space.
We really appreciate your support and hope it continues to serve you well for years to come!
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Nobody's home !
I telephoned the company to enquire about a bespoke table in early March. The person on the end of the phone was clearly not having a good day/not interested and told me to email in. I did (on 10 March) asking for a quote .... no response at all. I liked the look of the product so emailed again (16 March). Still nothing. Either they are over worked or going out of business as they clearly don't want to make a table for me!
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Hi,
Thank you for your review, we have searched our emails and we have not received any query from the name you have provided on the dates provided.
Can I please ask that you contact us again either by phone, chat system or email sales@pipedreamfurniture.co.uk and we will be happy to help.
Many Thanks
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Great products and fast delivery
Great products and fast delivery
5 stars :)
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thanks so much for the great feedback!
We're really glad you’re happy with the products and that delivery was quick. We appreciate your support and hope to see you again soon!
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I’m extremely disappointed with the…
I’m extremely disappointed with the lack of customer support. This is the only company I’ve come across that won’t take any steps to resolve an issue or offer a reasonable solution.
The legs I received for the bar table are too short, making it unusable. All I needed was a simple exchange for the correct height, yet this was not accommodated.
There was no solution offered at all — the staff member could have at least suggested ordering the legs again with the correct height. I would have been happy to pay extra just to get the correct legs.
I have never encountered a company that is so unwilling to help its customers.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Hi Alma,
Thank you for your review, we tried to call and email you regarding this matter and have received no response. We would like to resolve this matter with you, but as of yet have received no response from you.
Please contact us at your earliest convenience so we can understand how we can help.
Thanks
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Good quality and Consistency over multiple orders!
I've used Pipe Dream Furniture a number of times now; first up was for shelving boards for a 'between wardrobes dark in a bedroom, and more recently on a livingroom remodel where I added a fireplace under the TV, a shelf above it, a coffee table and some short length shelves on once wall.
The quality of the wood is fantastic, and the finish is always consistent.
I did have a slight issue with one delivery; but the team very quickly revolved the issue and got my project work back on track!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thanks for taking the time to share this and for coming back to us for multiple projects.
It’s great to hear the consistency in the wood quality and finish has held up from your shelving to the more complex living room setup. When someone returns for several different pieces, that’s usually the strongest sign things are working as they should.
Sorry you ran into an issue with one delivery, but I’m glad the team was able to sort it quickly and get your project back on track. That kind of hiccup is never ideal, especially mid-renovation, so it’s good to hear it was resolved without too much disruption.
Appreciate you taking the time to leave such detailed feedback and hope the living room setup is serving you well now.
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Order placed on 3/04 and today is 15/04…
Order placed on 3/04 and today is 15/04 item still not received despite having paid for 2-3 day delivery service. I have contacted the company they replied twice that the item will be with me tomorrow. Still no sign of delivery. FedEx hasn't even got the item so it hasn't been sent out at all. Really bad experience.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
We’re very sorry to hear about your experience and the delay with your order. We understand how frustrating it must be, especially after paying for an expected delivery service and receiving repeated assurances that haven’t been met. I can now see that the order has been delivered.
Please let me assure you this is certainly not the level of service we aim to provide. If you’d like to discuss this further or allow us to look into it in more detail, please don’t hesitate to get in touch with us directly.
We’d appreciate the opportunity to make this right.
Thanks for your time,
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Thank you for bringing this to our attention.
Mixed review
I ordered a hanging rail, towel rail and toilet roll holder. The towel rail and toilet roll holder are fabulous. Sturdy, funky, exactly what i wanted and expected and good value for what i paid.
The clothes rail however would not have worked without significant alteration to the design. Luckily my partner is a carpenter. The rail is not able to stand upright without loading it with clothes steadily without being countersunk into the wooden shelf. The "legs" do not steadily stand even without being altered. Very disappointed for the price
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for the review, having looked I can see that you haven't contacted us directly to help and assist you with this matter.
If you’d like to discuss anything further or need any assistance, please feel free to get in touch—we’re always happy to help.
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Item not received
I am unable to review the product as not received it. I ordered a new handrail on 31/3/2026 and not received yet, today is 14/4/2026. I contacted them last week, that was a waste of time. The email said 2/3 days delivery, I have been tracking it and it has been at the delivery depot since Thursday 9th but still no sign of it being delivered. So much for 2/3 days delivery!
18/4/26 Update. Contacted first thing on Wednesday 15/4/26, given no answers just excuses and still no signs of delivery. It has been knocking about at the delivery depot for over a week now and has probably been damaged. I get the impression Pipe Dream Furniture don't give a damn about customers they've had their money, end of. I also requested my delivery charge reimbursed, they said they would. Please bear in mind I had to request it they didn't automatically offer it, and I still haven't seen this. Customer Service does not exist! I shouldn't have to keep chasing this.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Hi Sue,
Thank you for your review, can I please ask you to contact us to resolve this with you directly. I am unable to find any details on the information provided and have no record of contact from you.
Please call or email us directly.
Many thanks
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Top quality and prompt delivery
This is now the 4th shelf I have purchased from Pipe Dream Furniture.
As per the previous 3 purchases my order was delivered promptly, well packaged and the shelf was top quality.
I will definitely not hesitate to use Pipe Dream in the future for any further requirements.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for taking the time to leave such a kind review, and for being a returning customer, it’s great to hear this is your fourth shelf from us!
We’re really pleased to know that each order has arrived promptly, been well packaged, and met your expectations for quality. Consistency like that is exactly what we aim for.
We appreciate your continued support and look forward to helping you again whenever you need something in future.
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excellent prodcuts back by 5* service.
Second time using this company. On both occasions web site was simple to follow and easy to order.
products turned up well in expected time scale and well wrapped, protected and exactly as ordered.
Highly recommend.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your excellent review and continued support.
We’re really pleased to hear you’ve now used us twice and had a consistently positive experience. It’s great to know the website is easy to use, the ordering process is straightforward, and that your products have arrived on time, well packaged, and exactly as expected.
We truly appreciate your recommendation and look forward to helping you again in the future.
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Great products and great service
Great products and great service. Many thanks
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your kind feedback.
We’re really pleased to hear you’re happy with both the products and the service. Your support is greatly appreciated, and we’ll be sure to pass your thanks on to the team.
We hope to see you again in the future.
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Super happy with my purchase of…
Super happy with my purchase of scaffold boards, had them cut to size and stained and they look perfect, they were delivered on time and packaged really well.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your great review.
We’re really pleased to hear you’re super happy with your scaffold boards and that having them cut to size and stained worked out perfectly. It’s great to know they arrived on time and were well packaged, and that you’re pleased with the finished result.
We really appreciate your feedback and hope to see you again in the future.
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Excellent service, quick delivery, lovely shelf!
I ordered a custom made shelf and it arrived the next day, the delivery was fast and easy. The shelf looked exactly like the picture, the colour was perfect and I couldn’t be happier with the service and delivery I received. Thankyou!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Pipe Dream Furniture
Thank you for your wonderful review.
We’re really pleased to hear your custom-made shelf arrived so quickly and that the whole delivery process was smooth and easy. It’s great to know the shelf matched your expectations, from the colour to the finish, and that you’re so happy with both the product and service.
We really appreciate your kind words and hope to see you again in the future.
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