Phrena Anmeldelser 

I like many on here thought I had been scammed as I ordered on February 8th. I also had trouble tracking by the link they provided. I reached out to them through their help page on their website and it took several days but they did get back to me with apologies and said I would be getting my order. My order of 5 jars arrived yesterday via USPS. I have not started using it yet but go to their website not Facebook and let them know and they will get back to you, I also was able to see all the tracking when I put my order # and email into tracking on their wensite. Mine took 18 business days which is about what they estimated in my second email I got from them after ordering. I agree they should be upfront that it’s shipping from a foreign country. I’m just hoping it works, fingers crossed.

This company is a total SCAM, do not order. I never received shipment and now their website is gone. DO NOT BE FOOLED.

This company is a SCAM!! Ordered
the product on 2/8/26. Contacted them several times and they said it was “on the way”. It is now 3-1/26 and the previous emails will not even load up or show tracking. Do NOT order from this company unless you want to lose $65!!

Scam!. They even added repeat shipping every 3 months. I did not ask for that. I reported to Pay Pal. No tracking.

SCAM DO NOT BUY!

So far so good. I received my order in 10 days which was quicker than expected. I did wonder if I had been duped and fallen for a Facebook ad. But I am encouraged by reviews over its performance. I don’t expect immediate results. I haven’t started using it yet. I would appreciate some detailed instructions for its use.

This is a scam. Purchased through PayPal and was billed. Order hasn't been received, tracking number goes to a website selling shoes and phone number is disconnected. DO NOT BUY!
Update- as of 3/12/26 product hasn't arrived. I got a refund through PayPal as I filed a claim.

I will say it takes a long time to receive but I finally did. I can't rate the performance yet because I've only used it a few days. I will say it took approx a month to receive.

This is a scam. I ordered weeks ago and they charged my credit card but no product ever showed up. When I click on the tracking links or customer service, it goes to a nonworking webpage. There is no phone number. The customer service email bounces back. This is a scam.

Unfortunately I also fell for this scam. Ordered on January 29th. Tracking number from an outfit in China. Their website states the product is made in the US. When asked I was told it's just developed in the US and manufactured in China. The tracking number ended at LAX on February 5th. On the 17th I was told the product was being shipped again at no cost as it was apparently lost. I have emailed again to ask for another tracking number and they are no longer replying. The verbiage matches exactly what other reviewers have said - issues with tracking/website etc. It's now February 24th and no product or communication since the 17th.

I ordered January 28th and have not received anything. I have reached out numerous time and like others have said they told me it was being shipped and that their tracking system isn’t working. I think it’s a scam.

I ordered on January 23rd. It’s now February 22nd and still no product. The tracking on their website says “order not found”. Customer service claims the last update was 2/8 but they don’t know who the courier is and also won’t just send me a tracking number so I can track the package myself. I’ve asked for a refund twice now and they just ignore that request and say it’s still going to arrive. Unbelievable. This really feels like a scam and I bet the product is coming from China if it comes at all.

Scam. I never received my order and they are not responding to my request for shipping information or a tracking number. I fell for it. Do not buy.

My issue isn't with the product - I haven't received it yet. This review is based solely on the shipping and tracking experience. I placed my order on February 5th, with the expectation of 6-12 days shipping, which seems long as it is. After placing the order, I was sent an email saying that it would now take 8-16 days. I received an email with a tracking link right away, which didn't actually work until February 11th. It just kept saying "Cannot Find Order", which was concerning with how many scams are out there these days. On Feb 11, the link finally updated and showed that my items had been received by the shipper. No information on where that might be, though. With no further updates to the tracking information, I finally emailed Phrena directly to ask for an update on Feb 18th. Their response time was great, but they simply told me they couldn't help me - it was in the hands of the shipping company now. As of today, Feb 20th, the link to track the order is no longer working - it is back to saying "Cannot Find Order". Nothing has been received, and the Shop app is useless as nothing at all has been updated there.
I'm still within the maximum 16-day window, so hopefully the disappearance of the tracking info is just a glitch. Overall, a really frustrating experience. Hopefully, the product makes up for it!

UPDATE: Like some of the other reviews have stated. The company reached out to offer an apology for the delayed delivery as well as a 30% refund. I appreciate this follow-up and subsequent gesture, and have since received my purchase. I think the company should do a better job on the front end to prepare customers for this type of a delay in order to set the expectation.

Initial Review
I’ve remained hopeful I’d receive my order but given the order was placed on January 23, 2026 and it’s now February 13, 2026 and I’ve heard absolutely nothing since the initial shipping email, I’m not so sure. This feels like a scam and I’m really annoyed by that because the jars I ordered are for my mother who’s 85. She’s been so patient. She was so excited when I told her I purchased something that may help her issue once and for all.