Photospecialist Anmeldelser 

I bought my Brother DCP-L3550CDW and it is default. I cannot turn it on when it is plugged on so I have to return it back applying for refund. Funny enough, it seems I have to pay the delivery cost on my own. So sad

Tried contacting them with a quotation query. They are worse than a government agency, literally never seen such poor response times despite repeated prodding.

Their automated email response:

"Thank you for your e-mail, we will do our best to answer it within 2 days."

Hahaha, now that is funny.

First email I sent - Fri, 22 Jul, 14:08
[No response]
Second email I sent - 2 Aug 2022, 15:11
[No response]
Third email I sent - 3 Aug 2022, 11:47
[No response]
Fourth email I sent - 4 Aug 2022, 18:10

I had practically given up at this point but 4 days later I finally receive their first email after sending them 4 over the course of 2 weeks.

* First email from them - 8 Aug 2022, 09:55
Fifth email I sent - 8 Aug 2022, 16:09
* Second email from them - 11 Aug 2022, 09:32
Sixth email I sent - 11 Aug 2022, 11:10
[No response]
Seventh email I sent - 15 Aug 2022, 16:06
[Still awaiting a response as I write this]

It appears to be actual clownworld at photospecialist. Is there something in the water? Are all their staff asleep? There is literally no excuse for it to take an entire month to get a simple quote so I can either GIVE THEM MONEY or perhaps take it elsewhere... What am I going to do if there is a problem with the order and I need to contact them to get it resolved? Book a flight to visit their offices with a blowhorn?

To whatever representative at photospecialist reads this, I don't want an apology, I have a shoot coming up and I want my goddamn quote. I shouldn't have to drag you over the coals on a review site to get that.

EDIT: It's been 7 days since I last emailed them and 3 days since some employee at Photospecialist dropped a boilerplate excuse and said they would respond to my ticket (Big surprise; They didn't). It's irrelevant now anyway, I've put in orders with Thomann, CVP, and Marcotec for every critical item in my quote so Photospecialist have lost €10k+ worth of sales to their competition because they are completely inept at communication. Learning opportunity for you guys, ignore emails and you lose money and get bad reviews. Do that enough and your business is doomed, and the reviews you seem to be getting right now point to that being your future.

TL;DR - 0/5 if I could, would not waste time writing them emails.

I PURCHASED AN ITEM WITH THIS CROWD AND WAS LED TP BELIEVE IT WAS A .IE WEBSITE AND THAT THEY USUALLY DISPATCH WITHIN 24 HOURS THEY ARE BADES IN THE NETHERLANDS AND NEARLY 3 WEEKS LATER THE SAID ITEM DID ARRIVE, COUNTLESS E MAILS WITH THE SAME OLD STORY
THE ITEM IS PERFECT BUT I WOULD NOT PURCHASE AGAIN FROM PHOTOSPECIALIST .IE

I ordered a camera on 2th of August and it has been said that it will be delivered on 7th of August, though nothing is there. In my profile it is said that it's rounded and sent, but I didn't receive any email for tracking the parcel. The email service doesn't respond, the phone number isn't connecting, and I paid a full price for it :)

Ordered on July 31st, I set DPD Delivery date for the 4th (but 1/08/22 was a bank holiday) I did get a bit worried when the 4th came and no delivery came, I also got an email to say they would send out tracking information (which I got no tracking info) but I read in a company reply they’re having issues with tracking links , but everything came and thank god everything was fine and not a scam. It’s a present so won’t be opened until the end of month ( a lot of comments about 2 pin plug and if the lead I got has a 2 pin plug for me it’s not an issue)

Am still awaiting my order via DHL, which was promised for delivery yesterday. Can't get through to anyone on the phone, the chat service or by e-mail. Really needed this item quickly for my home office. Poor service. When the item eventually arrives I won't be using them again!

Lens arrived today more than happy, will be ordering from again 10/10

Quick note they don't have a Irish branch,
Not that it matters as the lens was 42euro cheaper from them.
iv started to buy all my cameras and lens from holland and Germany because of fast shipping ,and quick despatch times,
Geat service

Excellent service & product. Would happily use again.

Ordered a few items including a DSLR and two lenses. Part of the appeal, decent prices, extended 5 year warranty on cameras/lenses.
My experience has been quite good, items were delivered around the 4 days mark. A few points to note though, I didn't get a tracking number, I did get invoice and shipping note in pdf form.
The site is laid out fine, however the customer service part could be better. Live chat doesn't seem to be working, email enquiries not very fast to get back.

Items arrived well packaged, with 0 problems. Camera didn't have an English manual, or power lead. Just the Euro one - not a huge issue to me. Quite a good experience, yet a few things where I think they could make the experience better for the customer. I would use the company again

Ordered a canon 2000d, perfect service and excellent delivery.

Horrible company. Avoid like the plague.

First they promise next day delivery. That is NOT what they actually offer.

They didn't even ship the product for 12 days. And then only when I called the UK - so expect a phone bill - and shouted down the phone at them.

They also will let you stay on hold for 5-6 minutes then transfer you to voicemail. And if course they never, ever call back. There's that phone bill again.

They claim to have a chat service. It also doesn't work. Multiple computers. Never opens.

They're essentially running a scam.

Next day delivery is the bait, to lure you in.

Seriously, avoid, avoid, avoid.

Edit: they're now claiming it could never be next day (see reply) but they didn't even SHIP it for 12 days and only after we called and yelled at them. Currently their website says 2 days delivery. That's just a lie.

This place is a scam. Google them. That word comes up A LOT in reviews.

They sell from Europe and you can not register for a UK/Ireland warranty.
Avoid at all costs as they charge £25 to return the camera once you discover they lie about where the camera has come from.

I purchased the Panasonic DMC-GH5 in 2021.
After a few months use I noticed one of the lugs for holding the strap had become loose.
I decided to register my camera on the panasonic.com website but I was unable to for the following reasons.

Here is the issue
During the registration process you are asked to enter a certain code from the product box. When I added the code the system came back and said I cannot register the product as it was not purchased in UK/IRELAND region and was from GERMANY region.

I first contacted Panasonic regarding the issue and they told me this is true because it is regarded as a grey import.

I then contacted Photospecialist about the issue and they told me that if I needed the camera repaired it would have to be shipped back to them for repair. I told them that was not an option due to time constraints.

I told them I wanted a replacement camera that was registered in UK/Ireland. They said it was not possible as my camera model was since the camera is at the end of its lifetime.

In my opinion this is just not good enough. If they are selling products into other countries they should be shipping models that can be registered for warranty in the customers location.

I was then told the following
"Our standard warranty period is 2 years. We can extend this guarantee period to 5 years if you are interested."

I had no other option but to do this for now should any major issue occur with my camera.

I have purchased many products from them in the past but I do not think I will be purchasing any camera bodies or lens again in the future for the reasons stated above.

Website Issue
They recently changed their system and all my old orders no longer show. I needed to see my old order to get the Sales number required to register my camera for a 5 year warranty. I had an Invoice in my email but no Sales number was shown. So if you like me are looking for a Sales number to register your device for the 5 year warranty you will be using the OrderNumber on the Invoice (which is the sales number)

I was told the following.
1. The photospecialist site migrated to a new system a while back, unfortunately it is possible not all order were succesfully migrated. Our technical department is look into this issues. Our apologies for the inconvenience.
2. I checked our system I and see multiple account for your emailaddress listed. It seems your order was not place under your original account but a new one. Unfortunately we are unable to move orders to other account. Our technical department is look into this issues. Our apologies for the inconvenience.
3. The ordernumber is indeed the sales number and can be used on the warranty form.

Overall I found
1: Their support to be good.
2: Website user friendly (but dissappointed that old orders do not show)
3: Delivery times good.

Recommendations
1: Only ship products to customers that can be registered for warranty in their specific region. This not only removes the headache from the customer having to ship a product back to you for repair, but also saves you having to deal with warranties and shipping products back to customers after repair.
2: In the product description state wether or not that the product can be registered for warranty in the customers region. All you need is a simple dropdown where the customer selects their region. After this display if there is a product in stock for purchase for the region selected.
3: On the 5 year warranty application form edit the text SALES NUMBER to read SALES NUMBER or ORDER NUMBER

Now fingers crossed my 5 year warranty application will be sent without any issues.

update 13/04/2022
The online form for submitting application for 5 year warranty does not work. It consantly returns an error.

I submitted a support ticket and now I have to send them the information to make the application for the warranty which I am in the process of doing right now.

Hope this helps both Photospecialist and customers.

One of the worst experiences I've had shopping online with a company, I visited photospecialist.ie to buy a Godox VL150 and to be shipped to me by my chosen date. It was delayed by 5 days and I missed the production date it was to be used on

But the worst thing, it shipped with a European two pin Plug. IF I WANTED A EUROPEAN PLUG, I could have ordered from Amazon.de with two day delivery on Prime. I was told there was an adaptor in the box, there wasn't. As a professional videographer I'd honestly avoid this company. They should not be selling any electrical items with an IE website without a UK 3 pin plug as Standard or at very least mentioning this before Purchase

The Item ships from the Netherlands.

Customer service was supportive yet ultimately useless.

I ordered a Fuji xt4 and lens on Jan 14th. The camera never arrived.
After three weeks of chasing and following tracking UPS myself, I had to contact Photospecialsit. When I did Photospecialist told me I had to collect the camera! I was told to go to UPS (a delivery company) to collect my parcel! The UPS facility was 40 min across the city and closed at 5.30. (imagine ordering a pizza and being told to collect it from somewhere else 40 min away. Thats right a pizza parlor has better delivery than these guys).

I was then told they needed to launch an 'enquiry' as to what has happened. This inquiry would two weeks and photospecialst could nothing until the enquiry was completed (inspector gadget..?) This is now weeks since I ordered the camera. Eventually got through to a higher-up member of staff, who told me they would get me a new camera or a refund within two days. 10 days later I got an email on a Saturday asking would I like a refund or a new camera. I rang and spoke to one member of staff, who was very pleasant but said there was nothing he could do except apologise and offer to ship a new camera or a refund. When I inquired how long a new camera would take I was told it's now out of stock at the online store.
If there was any level of service one person, not 6, would have dealt with my query. If there was any level of service someone would have said we are very sorry, we'll ship a new camera and here's a few quid off for the inconvenience or, a little smarter, here's a credit note to spend on other products.
But no, 6 different members of staff all just said 'well, that's all we can do'. Terrible. I own a professional photography studio and this was a camera I wanted to use through my wife's first pregnancy and she could eventually use it to take a few snaps of the baby. Photospecilat has just wasted way to much of that time. They make Ryan Air seem customer focused.

Disappointed as ordered from this retailer based on their location and claims of delivery timings. They are not based in Ireland as the website appears and they do not ship or deliver as their website claims. The customer service phone, chat and email are NOT answered, so there is no way to follow them up. I ordered on 13 Dec (Inv. 2284221). Have still not received any tracking number and no delivery. Is the order even on its way (they claim same day shipping?). I required this product for an urgent deadline and now I am very stressed about whether I can meet it and whether I should pay more money to another retailer. Please do NOT lie on your website, it causes people much stress and anxiety. If you are based in the UK and ship in 10, 15 whatever days, please just tell your customers the truth.

Very helpful customer service to aid my selection. Prompt delivery.

Ordered Fujifilm X-E4 and lens 27mm F2.8 on 24 Dec and received on 31 Dec. The delivery is faster than I expected since it’s a holiday month. The products are perfect. I will shop in Photospecialist for sure in the future.

I am really happy about the camera which I bought from photospecialist. Even though I had some trouble with the tracking number and some problems in the beginning, the customer care team sorted out all problems and got the delivery of the product on time. thanks, photospecialist.ie

I take it all back. Item arrived today which was on time and very efficient only issue was no follow up email which prevents me from giving 5 stars. Very relieved my mother’s present is here.

Similar situation. Ordered on 12 Dec. No follow up email with tracking. No further contact. I was fooled by the .ie website thinking it was local. It is based in UK and there's a Dutch operation.