Phoenix RC Automotive Anmeldelser 

Luke was very supportive, good knowledge of the car I was purchasing and supported me with my many questions (I questioned him on a lot). I was diligent with my checks of the car and Luke supported throughout.

He was transparent with any minor scratches on the car and completed a video walk around both exterior and interior before I managed to get over in person.

Id return based on my experience

I can't help but underline how pleased I am with the service I received when purchasing a Mercedes-Benz through PHOENIX RC AUTOMOTIVE. Everything went smoothly and professionally. I want to express immense gratitude to Maj, and especially Luke. Maj is an excellent sales manager, conducted a test drive, and explained everything about the car.

I particularly want to emphasize about Luke. His attention to the smallest details is simply incredible. He is extremely communicative and always willing to assist, helping resolve any issues. His professionalism and commitment to customers are truly impressive. If I could give him a 100-star review, I would. Thank you, Luke, for all your work and for creating a pleasant buying experience. I was absolutely amazed, making the car purchase as carefree as possible.

I also want to express thanks to the company director, Wei Zhang. His commitment to the highest quality of service deserves special mention. He personally arranged my insurance policy, showing that he cares about bringing the transaction process to a logical conclusion. Your contribution to the process and assistance in creating a pleasant buying experience are invaluable. Thank you for your professionalism and attention to detail.

Especially, I want to highlight that I highly recommend this company to everyone looking for a reliable and professional dealer when purchasing a car.

a gentleman rang me called luke to deal with my enquiry, he was brilliant start to finish, nothing was too much hassle for him, thank yous so much for everything, would use company again 5*

I would give zero stars if I could. Purchased an Aston Martin Rapide in early October 2023, within a week the vehicle started to vibrate aggressively whilst braking, I returned to the dealership and told them the front/rear discs and pads were worn out heavily and dealership tried to brush it under the carpet saying its the ABS and brakes were fine when this was not the case. I took the vehicle to Aston Martin Dealer in London and they have provided a VHC and came across hidden faults that were present at the time of sale but wasn't disclosed such as engine oil leak, corrosion on gearbox cooler pipe & exhaust heat shields, lied about recent service with Aston Martin dealership, last service record was from December 2020. Sold us a faulty vehicle and not fit for purpose. I bet the dealer will respond to this review with their usual boring message ‘blah blah blah’ but I can say I have been communicating with the dealer but they have been ignoring me most of the time and don’t want to accept any liability. Trust me! Stay away from them, better go elsewhere. I’ve uploaded pictures of some of the faults found by Aston Martin Dealership.

Purchared a E63 from these guys, Maj had the car ready within a couple of hours to collect on the same day. Ran into some minor issues with the car but pheonix got me straight in the next day and sorted the issues with the coolant tank no questions asked using genuine parts from merc and all done within a few hours. Cannot have asked for a better experience from offering to deliver the car to extending my Warrenty and providing free 12 months breakdown cover. Will be purchasing all my motors from these guys going forward!

Great service, easy going, fantastic selection to suit all budgets. Definitely buy from Phoenix RC again, looked after by Maj & Luke, all the best guys, Rich.

After a good 4hour journey to the showroom our only wishes were to grab our new shiny set of car keys and make our way home soonest. 2 hours later we left the showroom with huge grins and not realising the time we spent with Maj and the team! I was blown away with how welcome and comfortable I was made to feel throughout! nothing but smiles, laughter, great atmosphere and a couple of surprises along the way. Maj went out his way to making me feel special and came out for a test drive to answer any question I had, I didn’t have to ask many as he was answering them before I could ask….Difficult to sum this one up in a few words but I won’t be forgetting the day I picked up such an amazing car from such an amazing organisation, anytime soon. Thank you dearly Maj and team at Phoenix RC automotive.!!!

Easy to communicate and deal sorted with ease with Luke. 10/10

For me it’s about trust, enthusiasm, honesty and having a shared interest. The guys at Phoenix definitely have that across the entire team. Made buying the car special and enjoyable. Not only do these guys have great stock but it’s a great service too. I would highly recommend and will be going there again for future cars that’s for sure! Best of luck with your business and thanks very much.

You can truly trust Phoenix RC Auto to look after you. I bought a car from Luke at Phoenix, it was fully paid and we had a delivery date set. Luke phoned me to let me know that upon the thorough and final checks, some issues had been uncovered. He insisted a full refund on the basis he wasn’t willing to sell me a car that would cause me concern or issues, nor taint my experience of getting a new car. While obviously we were both gutted, I can’t praise them enough for their honesty and the way they prioritise their customers. Luke was on the case to source me a new car by the next day. Throughout the process Luke was responsive and answered any questions I had, he even got a live video made for me the very same evening I phoned to enquire. (They hadn’t yet filmed one). The service and reliability is second to none, you can buy a high standard vehicle with every peace of mind and I would highly recommend them to everyone. Thank you once again for being exceptional

I would highly recommend
Greats staff
I’m very satisfied
Roni

Excellent customer service and Luke the sales person was lovely, welcoming and friendly.

Very good service. Great company and reliable. Everything is taken care of down to the smallest detail! But then you need help they ignore you. Important just a sold car.

We have recently purchased our lovely car with great help from Luke, who has an enthusiastic approach and made the whole process seam effortless and time efficient. Thank you again for the lovely experience. We highly recommend Luke and the company to our friends and family.

Absolutely fantastic service. Luke was friendly and professional. Would definitely recommend

A unique buying experience which has to set the benchmark for the standard buyer should expect. No hard sell. Friendly staff. Great atmosphere. Thank you Maj and the team

I couldn’t have asked for a better experience when buying from this company. The staff that helped me (Maj and Luke) couldn’t have been more supportive and helpful when buying. The company sell some really cool looking cars so it’s a pleasure to buy off a trustworthy dealer like Phoenix! I’ll be keeping my eye on even more cars they’re selling in the future, as I know they won’t let me down, thank you Phoenix RC!

After getting a reply from Phoenix RC automotive via Trustpilot, I decided to do a follow-up.
Yes, I have had the car for two years, but when I first sent you a letter I had only owned the car for 16 months and If you bother to read up on or contact trading standards for the sale of Goods act/consumer rights act you would realise that anything you sell has to be as described, of satisfactory quality and fit the purpose, And, regardless as to how long you say you’re Warranty is, your 3 month warranty is pathetic as according to trading standards, regardless of what Warranty you offer, a legal Warranty would depend on how much money is spent, and at nearly £18,000 trading standard say the warranty should be a minimum of 18 months to 2 years, and as my complaint was well within the 18 months, you are legally bound to uphold my claim which you completely ignored. Also keep in mind I had only driven 3'925 in that time period.
You also say you returned my letters, that’s a lie as I haven’t seen any return letter. My phone number has not changed in the last 10 years so you obviously didn’t try to call.
I’ve read your other reviews and not all your buyers all happy with the purchase.
So I stand by my original complaint and my original review.
I advise everyone not to buy from you and I advise you to give a legal Warranty out in future, and if you’re unsure what that should be, speak to trading standards, as I did.

Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fantastic honest communication. We can safely say that we will definitely buy again from Luke. On the day we collected our car, although it was a 2015 (TT) it was covered in a sheet and when revealed, it looked like ‘brand new’ ⭐️⭐️⭐️⭐️⭐️
Thanks, Darren & Julie