Phoenix Gas Services Anmeldelser 

189
TrustScore 3.5 ud af 5

3,3

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

same shit different day!!! no attempt using doorbell or knocking, only carefully placing curled up card in letterbox and clearing off. 3rd time in past 3 weeks. they increase my anxiety every year wh... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The Phoenix Group recently did my EICR at my house I was selling. It needed doing urgently as the house move was dropped on us to get completed within a month! They came round completed the EICR and c... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I cannot praise Phoenix Gas enough for their incredible response and amazing customer service. I recently discovered a leak behind my dishwasher. I already had a boiler service booked with them for... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My heating had stopped working an engineer - Shane from Phoenix Gas Services arrived promptly he quickly identified the faults, He explained the issue clearly and arranged to return once the required... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Gastekniker
  2. Gasinstallationsservice
  3. Varmeentreprenør

Oplysningerne kommer fra forskellige eksterne kilder

Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.


Kontaktoplysninger

3,3

Middel

TrustScore 3.5 ud af 5

189 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,3

Alle anmeldelser

(189)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

my experience with Phoenix gas was…excellent

my experience with Phoenix gas was excellent, my meter stop working &in less in 24 hours a engineer arrived and sorted the problem right away. brilliant 👏 👏 service. thanks miss o neill

2. november 2023
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Besvarelse fra Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Bedømt til 5 ud af 5 stjerner

We had a service carried out today

We had a service carried out today. Craig and his boss were both very professional,friendly and efficient. Craig explained everything that had been carried out on the service. We also requested a quote for further work. We would definitely use this company again

2. oktober 2023
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Besvarelse fra Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Bedømt til 5 ud af 5 stjerner

We use Phoenix to service our gas…

We use Phoenix to service our gas boiler. Always reliable, very efficient, good communication and staff are friendly and polite.
Possibly not the cheapest, but their engineers are excellent & we would have no hesitation in recommending them to others.

29. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you taking the time to leave feedback, we are proud to hear how helpful and efficient our staff are and we will also do our best to assist.

Bedømt til 5 ud af 5 stjerner

Phoenix fitted a new boiler for me in…

Phoenix fitted a new boiler for me in 2018 and it has been serviced by their engineers for the past 5 years.
Serviced again this week and it was excellent as usual.
I highly recommend Phoenix and have just signed up for another 3 years service offer.
Great!
Kevin Lovatt
ST5 0SF

28. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you Mr Lovatt for your feedback and your loyalty, in signing up for another 3 years of our service plan.

Bedømt til 5 ud af 5 stjerner

Fantastic Phoenix, delightful Deb & Dom

Having booked a service with British gas, a special offer at £99, I was contacted by Debbie at Phoenix, having my previous services with them, to say my service was due. Turns out their price was cheaper than B. Gas anyway, even more so if you take out a 3 yearly offer. I booked my appointment for next week but within an hour, I was contacted again to say a cancellation had come up and duly had my service done that afternoon. I can't speak highly enough of Debbie and her team,so I took out the 3 year offer that worked out at £72 per service. Excellent! Dom, who was the service engineer was lovely, explained everything clearly, did a great job and even put a couple of batteries in the control panel as it was virtually dead. What's not to like! Unfortunately trying to cancel with B. Gas was a nightmare, but well worth it in the end. Well done Phoenix and thank you. Su Zie. Silverdale.

28. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you for your time in leaving this review for our private team. It's great to hear you have taken advantage of our service plan deal and looking forward to having you again on board as a customer.

Bedømt til 5 ud af 5 stjerner

Highly recommend Phoenix Gas Furlong…

Highly recommend Phoenix Gas Furlong Road Tunstall for excellent service. From original survey done no chasing left for us to contact and even though a few months later after other work carried out we were booked in within a few days for a boiler replacement at original price quoted. Fitting engineers and electrician were brilliant quick and efficient no messing work carried out all within the day and site tidied. The outside wall made good a few days later done perfectly bricks matching
Couldn’t be more pleased Thank you

7. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you for your feedback regarding our installation and electrical teams, this will be passed on to both teams.

Bedømt til 5 ud af 5 stjerner

Excellent service

I was contacted by Phoenix regarding a problem I had with my boiler and was given a 6hr window for someone to arrive. Totally amazed that within the hour an Engineer arrived. He was so polite and professional and fixed the problem immediately and also instructed me and made sure I knew what to do if the problem arose again. I can't fault the Engineer andwas extremely pleased with the service I received from Phoenix...5*

15. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you for your amazing review, we endeavour to try and assist with emergency issues as quickly as possible, it is positive to hear that the engineer has given you advise if the issue is to arise again.

Bedømt til 5 ud af 5 stjerner

Polite and friendly engineer who was…

Polite and friendly engineer who was very helpful and tidy worker.

12. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you Michael for you positive feedback on the engineer, this has been passed to his manager

Bedømt til 5 ud af 5 stjerner

Extremely efficient, helful and polite

The engineer was extremely efficient, helpful and polite. It couldn't have been better.

8. september 2023
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Besvarelse fra Phoenix Gas Services

Thank you for your positive feedback, we have passed this on to the engineers manager to share with the engineer that attended your property.

Bedømt til 5 ud af 5 stjerner

Had a fire safety inspection carried…

Had a fire safety inspection carried out by this company
The engineer turned up on time and was polite.
When I called to arrange inspection it was all handled well and efficiently

30. august 2023
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Besvarelse fra Phoenix Gas Services

Good Morning,

Thank you for your fantastic review, we appreciate you taking the time and we are glad to hear your experience was handled efficiently.

Bedømt til 5 ud af 5 stjerner

Excellent service

4. september 2023
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Besvarelse fra Phoenix Gas Services

Good Morning

Thank you for taking the time to leave your 5 star review, I am pleased you have received an amazing service with ourselves.

Bedømt til 5 ud af 5 stjerner

I recently had a gas service carried by…

I recently had a gas service carried by an engineer from Phoenix I’m currently having walking difficulties due to a recent operation!
As always the young man who attended was so friendly and courteous he explained everything he needed to do so efficient always happy to have this company to do my gas service

29. august 2023
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Besvarelse fra Phoenix Gas Services

Good Morning,

Thank you for your time in leaving this response, it is fantastic to hear our engineer was courteous and helpful.

Bedømt til 5 ud af 5 stjerner

Phoenix Gas is fabulous

Phoenix Gas is fabulous. Very polite, helpful, courteous on the telephone nothing is too much trouble. They are efficient at returning calls and their engineers let you no in plenty of time their ETA.
The Engineers themselves respect your property, they explain everything they are doing and why the problem may have occured.
I highly recommend this Company for any problems that may arise with your Gas Boiler.

4. august 2023
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Phoenix Gas Services-logo

Besvarelse fra Phoenix Gas Services

Thank you for taking the time to share your experience, It is brilliant to hear positive feedback regarding the engineers that are entering your home as we pride ourselves on ensuring they are respectful in customers properties.

Bedømt til 5 ud af 5 stjerner

Excellent service

Have had these guys out before for boiler servicing (through housing association) but today had an emergency so they had to be called out. They sent a lovely guy who was friendly, cheerful, efficient & professional. Sorted it immediately. Thank you young man you was brilliant. Would definitely recommend them

30. juli 2023
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Bedømt til 1 ud af 5 stjerner

Why I’m not surprised

Why I’m not surprised
Given time 8-2pm no show, no
contact, it’s the weekend.
So fed up with this company no
doubt will be given some b.s story
come Monday. Save it! ! Apology
NOT accepted from these cowboys,
as you can tell I’m truly pissed now ! Just time wasting tossers.

29. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Outstanding Service

We had a new boiler fitted last Year and the experience was great, we have just recieved our 1st boiler service from Phoenix and the engineer was exceptional. will use again very pleased with this Company.

Mr Mountford Stoke On Trent

1. juli 2023
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Bedømt til 5 ud af 5 stjerner

Great customer service

As I missed 1st appointment tried to reschedule on Friday last week but been told it normally takes 48 hrs to arrange someone, however on Monday morning during school run I received a call and person on phone was really polite and super helpful as i booked day off on Monday to make sure i don’t missed out 2nd appointment and he managed to arrange someone for same day which is highly appreciated. An engineer arrived as requested after school run hours and was polite, completed all work in timely manner and inform me that there is no issues and left. Overall really happy with service.

17. juli 2023
Uopfordret anmeldelse

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