PH Jones sent a text message informing of there arrival 30min before, there was no booked appointment and until the text was not aware of there arrival or this company was responsible for the maintena... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The contractor name Anthony came around attended to the boiler problems I've been having for the past 8months which has had me down and thusrated, and a number of previous contractors have been avoidi... Se mere
I reported a broken boiler (no heating or hot water) to PH Jones, the contractor for Southern Housing. After more than 48 hours without either, here is what happened: • An engineer was booked y... Se mere
PP H JONES have serviced my gas central heating for years! Some engineers are good, some not so good! This year I got Mital (not sure of the spelling) but after he had finished I knew my gas was saf... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
PH Jones - Your heating installation, service and repairs experts
Kontaktoplysninger
Manor Park Avenue, WA7 1TN, Runcorn, Storbritannien
- phjones.co.uk
2,5
Under middel
762 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Called today sent me to AXA insurance making somewhere else we pay
Don't like speaking to ai.
.
20. oktober 2023
Uopfordret anmeldelse
My ill mother who is due for Cancer…
My ill mother who is due for Cancer Surgery in the next 10 days has had no consistent heating or hot water for over a year. They keep coming out pressing buttons and giving some random advice, going and then 24 hours later it isn't working again. Im absolutely baffled that in this day and age where everything can be checked and verified, no one is checking on these guys. There is no comeback as no one seems to actually care. Terrible service
18. oktober 2023
Uopfordret anmeldelse
What Customer Service? Waited in all day for engineer
Waited in all day for engineer to come and fix my heating. Told he would be here between 08.00-17.00.
Received reminder texts throughout the day saying the same. It’s now nearly 18.00 and still no sign. Waited in all day for nothing. Does PH Jones think that we have nothing better to do? Will PH Jones reimburse me a days wages? I don’t think so. Disgusting customer service. When he does eventually arrive, please do not send me a ‘how did we do’ text because you won’t want to hear my true feelings.
18. oktober 2023
Uopfordret anmeldelse
NEVER USE PHJONES
The company phjones done work in my flat didn’t clean up their mess and left rust stains on my 4 year old sons brand new carpet I’m a single mother I’m 32 weeks pregnant and disabled And they told me to clean it up myself In what involves scrubbing on my hands and knees Absolutely Disgusting NEVER USE PHJONES
3. oktober 2023
Uopfordret anmeldelse
Excellent
Brilliant staff, done an amazing job, and very friendly.
2. oktober 2023
Uopfordret anmeldelse
Boiler
The workmen Darren Stewart and Eddie all done fantastic work fitting our new boiler thank you so much great guys 😀
27. september 2023
Uopfordret anmeldelse
Evil scum company change my locks now…
Evil scum company change my locks now during them told them I'm deaf one day notice father not well cowboys scumhate these
26. september 2023
Uopfordret anmeldelse
Very Poor Company
This is the worst company I know. 3 times this year let me down, sick to back teeth they lie. Meant to have someone Wednesday past,, Driver sat outside for half hour,the day he was meant to be in our house,Then went to someone else,,then drove away, never came back, same in previous supposed visits, Iv tried to complain so many times, How dare they make you take time of work,, we cant just work round them, ye you can change appointment will they refund you wages no dont think so. Tried to phone council never got much help. Should get rid get someone in.They even said came to door on a previous time, People must have to speak out about PH Jones. I have even phoned them, they fog you of,, got cheek to say in letter if they cant get in premises you get a fine. They have to get their act together, I cant see them getting any good reviews.
20. september 2023
Uopfordret anmeldelse
Best news i'v heard all day this…
Best news i'v heard all day this laughable bunch have had their contract cancelled from the local housing authority.
As an aside I spoke to a British Gas engineer recently and he described them as "boys".
Btw my 80 year old mums fire still has not been replaced 18 months after their boy entered, not that we are bothered with PH Jones, life's to short.
19. september 2023
Uopfordret anmeldelse
Great workers told all I need to know…
Great workers told all I need to know about new fittings! Helens fab made me feel very comfortable! Helen martin dave eddy George. Wigan area😀 thankyou very much guys!
8. september 2023
Uopfordret anmeldelse
Another wasted day…
Another wasted day waiting in for an engineer to commit to the company's (bold red) inspection appointment schedual. No customer service skils not even a courtesy call from PH Jones to inform that the engineer would not be attending. Great thanks!
1. september 2023
Uopfordret anmeldelse
Besvarelse fra PH Jones
Hi Kev, this is really disappointing to rea. I'm sorry to hear that your appointment didn't go ahead & that we didn't give you a call. Our Planning Team always try to stick the date/time, it's not always possible due to unforeseen circumstances. We need to prioritise our most vulnerable customers that have no heating or hot water.
If you would like to discuss this or need any help, email us at PHJonesEnquiries@phjones.com with the subject heading Trustpilot Review.
One of my colleagues will get back to you as soon as possible. ^ Fiona
Awful company
Awful company
They lie every time
My boiler still does not work properly
They wired it up wrong
Then now when ever i put the hot water on the heating comes on.
They said they came at mine at 3.20 ish and at 3.58 when called to see where they was apparently they were 10 mins away yesterday and still waiting.
31. august 2023
Uopfordret anmeldelse
Besvarelse fra PH Jones
Hi Kate, thank you for taking the time to leave a review, its not what I like to read. I'm really sorry we've let you down.
If you would like to discuss this further, please email us at PHJonesEnquiries@phjones.com with the subject heading Trustpilot Review.
One of my colleagues will get back to you. ^ Fiona
Never Believe what your promised pre boiler installation.
PH Jones u have alot to answer to after recently installing a combi boiler with 9 rads in my property. U failed miserably from start to finish on every count and u will never enter my home again not even to service the boiler. Every promise the Surveyor made to me was broken even after 5 conversations and your assurance that these rads would b indeed bigger than the old rads to cover my newly decorated home they were not leaving my home looking like a squat. And if u had used adequate dustsheets my carpets would not have been blackened when taking off the new rads leaving me with no alternative but to purchase rugs. U knew full well all my concerns before this installation and all them concerns have been and were ignored. I am going to pursue this and u will compensate me to my satisfaction to damage caused. If u think u can carry on ignoring me on this matter u r very much mistaken. What an absolute disgrace and how very disrespectful to me and my home u have been.
11. august 2023
Uopfordret anmeldelse
Besvarelse fra PH Jones
Hi Linda, this is really disappointing to read. I'm really sorry to hear that you've had a bad experience with us, its not the level of service we aim to provide.
I would like to look into this further & see what's happening, I would be grateful if you can send an email to PHJonesEnquiries@phjones.com with the subject heading Trustpilot Review.
One of my colleagues will get back to you as soon as they can to discuss this further. ^ Fiona
Was polite and very happy with the work…
Was polite and very happy with the work they did thank you Leigh/Wigan area
22. august 2023
Uopfordret anmeldelse
21 months with no functioning heating…
21 months with no functioning heating and hot water system. Five years since the whole system was condemned.
They don't answer emails and they don't answer the phone.
19. august 2023
Uopfordret anmeldelse
Besvarelse fra PH Jones
Hi Claire, thank you for taking the time to leave a review, this is really disappointing to read, I'm sorry to hear that that you had no heating or hot water for 21 months. Its not the level of service we aim to provide.
There's not enough info on here for me to look into this & see what's happening. I'd appreciate it, if you can please email us at PHJonesEnquiries@phjones.com with the subject heading Trustpilot Review.
One of my colleagues will get back to you as soon as possible to discuss this further. ^ Fiona
Arrived bang on 8 o'clock to fit the…
Arrived bang on 8 o'clock to fit the boiler showed id before entering property, very well mannered and polite showed me how to work the thermostat after he was finished, cleaned up after themselves
(Wigan)
14. august 2023
Uopfordret anmeldelse
Happy with the work
11. august 2023
Uopfordret anmeldelse
Really friendly and polite
Really friendly and polite , well mannered was early arriving and cleaned up after himself.
10. august 2023
Uopfordret anmeldelse
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