Morgan was very helpful and explained step-by-step why we had been sent this letter. He understood that we wanted to settle the bill immediately on the understanding that there would be some more to p... Se mere
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Se, hvad kunderne siger
Agent was sympathetic and empathetic. She was calm and reassuring and supremely efficient. She understood the problem and dealt with the whole matter and the difficulty we had. Having started the c... Se mere
Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and acc... Se mere
Very pleasant ppl on the phone who are knowledgeable about what’s going on and quick to sort or pass to someone who can I’ve dealt with them a lot over my late partners finances and they have been v... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Kontaktoplysninger
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Storbritannien
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
4,8
Fremragende
913 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Matt
Matt , customer advisor
He was compassionate towards myself while dealing with my late moms enquiry, he was polite, efficient and explained every to me and what he thought was best going forward with mom’s estate
23. juli 2026
Uopfordret anmeldelse
Compassionate support and advice
At a very difficult time the person I spoke to was incredibly helpful and supportive guiding me through the process
23. juli 2026
Uopfordret anmeldelse
The staff there are so lovely
The staff there are so lovely, they help me every time and take the time to talk me through processes I am unfamiliar with and make sure I am happy with everything. They have made handling my mums affairs after her passing much easier for me. I am never on hold for long and feel well supported by them.
23. juli 2026
Uopfordret anmeldelse
Respect
The lady I spoke to was very understanding and offered support, comfort and I believe genuine sympathy which was much appreciated.
21. juli 2026
Uopfordret anmeldelse
Compassionate and helpful staff
Ryan was extremely compassionate and helpful when i had to contact the company today. Very happy with the service received
21. juli 2026
Uopfordret anmeldelse
Compassionate and considered
Representative from Phillips &Cohen in touch regarding my deceased mother's utility bill on behalf of OVO. Compassionate, helpful and considered conversation reassuring me that I am taking the correct steps in dealing with a bill.
21. juli 2026
Uopfordret anmeldelse
Kind and patient letting me speak
Kind and patient letting me speak. Very kind about the loss if my beautiful husband. Calm and to the point. Nothing was problematic - he put me at ease as he was above all - human which is the most important quality to have in my opinion. Thank you for a very pleasant phone call.
20. juli 2026
Uopfordret anmeldelse
Donna L
Donna L, the agent I spoke with was very helpful and efficient. She was empathetic and kind. Thank you
17. juli 2026
Uopfordret anmeldelse
The person I spoke to was extremely…
The person I spoke to was extremely helpful and explained everything fully and in detail.
He was certainly understanding to my bereavement.
16. juli 2026
Uopfordret anmeldelse
Very helpful and compassionate
Very helpful and compassionate. Much appreciated.
15. juli 2026
Uopfordret anmeldelse
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and made the whole process very easy
15. juli 2026
Uopfordret anmeldelse
Excellent
The help and advice I received was given clearly, along with enquiring that it was understood by myself, before continuing onto another piece of information that I needed to know.
Excellent
14. juli 2026
Uopfordret anmeldelse
The contact that called me was very…
The contact that called me was very respectful and understanding of my comments regarding the financial situation of my sisters estate.
14. juli 2026
Uopfordret anmeldelse
I have found the call handlers very…
I have found the call handlers very supportive through out my call regarding my husbands account after he sadly passed away
13. juli 2026
Uopfordret anmeldelse
A friend died estranged from her father…
A friend died estranged from her father and daughter, so I notified utilities, etc.
I then started to receive daily harassing phone calls from this bunch of money grabbing leeches.
Despite contacting them both by phone and email that I am not executor or administrator of estate.
I am out of pocket for almost £3000 having covered cost of funeral.
These money grabbing leeches continue to harass me I was tempted to pay £40 amount outstanding but feared further harassment if I pay off one account do they then want me to clear all her debts. Once again I was only her friend, but, they seemed deaf.
As they say no good deed goes unpunished.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Phillips & Cohen Associates (UK) Ltd.
Good morning Mr Ridley and thank you for sharing your concerns. We work as bereavement partners to many of the largest organisations in the UK and are here to help bring closure with minimum disruption possible. Please note, friends & family are not liable for balances owing from your friend's Estate and we are absolutely not looking to you to make payment of any outstanding balance. So that we can update your friend's account accordingly and protect your privacy, please would you email us the account details in private to feedback@phillips-cohen.co.uk. Many thanks and please accept our sincerest condolences for the loss of your friend. Best wishes
Very understanding
Very understanding, very empathetic and have been very patient with me.
10. juli 2026
Uopfordret anmeldelse
I was spoken to with respect and…
I was spoken to with respect and consideration of my circumstance and found the whole conversation very helpful and reassuring. Thank you.
9. juli 2026
Uopfordret anmeldelse
Donna’s customer service was very good
Donna’s customer service was very good. She answered al of my questions, and was very straight forward in her responses.
9. juli 2026
Uopfordret anmeldelse
The gentleman I spoke with was very…
The gentleman I spoke with was very helpful understanding and very polite in fact gave me a reassurance
9. juli 2026
Uopfordret anmeldelse
Very helpful and a pleasure to talk to.
Very helpful and a pleasure to talk to.
9. juli 2026
Uopfordret anmeldelse
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