Peugeot Anmeldelser 

Just over a month after receiving the vehicle it has safety issues and cannot be driven Peugeot cannot even look at it until 26/6 over 2 weeks away and cannot provide a courtesy vehicle. If I could give 0 stars I would - Peugeot do not seem to have the back up to deal with these issues that are arising from the new vehicles and don’t seem to care. Customer service are very rude!!

Disgusting customer service.
We have a 3008 GT Line and only after 40 thousand miles the timing chain snaped, had RAC recover us as they could not see the problem at the roadside. The mechanics said he never seen this before and was a catastrophic engine malfunction as the engine is gling to need a lot of work and is going to cost over £3.500 to fix. Contacted peugeot to be told its not there problem and put the phone down. After ring the back three times and a further 3 time no help and the phone put down again it was clear peugeot are just after your cash.
Avoid Avoid Avoid, worse car we have had. DO NOT GO TO PEUGEOT.
Contacted peugeot to be tol

Car had been booked in with my local dealership last year for the timing belt recall — the team at the dealership had made it out that my timing belt had been changed. Fast forward a year later and my timing belt is crumbling to pieces, so i phoned the dealership only to be told that they only did a software update for the recall and was forwarded to peugeot customer care only to be told they didn’t care and couldn’t do anything despite me repeatedly telling them i was told the belt had been changed and i was misinformed! i’m a single mum on incredibly low income and informed them of that. they absolutely do not care about their customers at all and with the amount of issues I’ve had with this peugeot i won’t be getting another in the future !!!

Complete rubbish care team and parts to no use at all. Had nothing but issues with car since purchasing. Trying to find a part I needed but reg number gave one part number vin gave a different part number, care team couldn’t answer the question parts team said both parts were wrong but couldn’t give me correct number

Would never purchase another Peugeot due to the extremely poor customer service, I was mis-sold a service plan and when the two local dealerships close I was told my plan was nom longer valid at ay other service centre which wasn't under the dealership. I purchased my product from a sales centre where Peugeots name was over the door! They now expect me to either travel over an hour each way to get my car serviced or up-grade my service plan. If there are other in the South East of England effected by the closure of Canterbury and Ashford Marshall Peugeot, please complain and review. I do however wish I had these reviews prior to my purchase.

Peugeot customer services are simply a pointless organisation, they will not aid or progress any issues you may have with the dealer or service network at any level.
They are an illusion designed to make you believe Peugeot are assisting you with an issue , when the reality is they will listen ,give you a case number then proceed to never contact
you again.

Avoid Stellantis vehicles the build quality and aftersales support is Diabolical.

Bad communication. Brought the car in early I did not have transport back home. I specifically asked if they could put my car in first as I have to wait. Told me it would take maximum three hours because it was just a computer download. Walked around for three hours and then came back and they haven’t even started and did not communicate with me. I have never had a good experience with the Peugeot.

Unclear servicing schedule - BEWARE. Booked 23 reg 208 GT in for 2nd service. Got 2 quotes so opted for the cheaper closer dealer. Halfway through the service we received a phone call asking if we wanted the additional operations carried out? Namely, replacement of passenger compartment filter (annually), replacement of brake fluid (every 2 years). I asked why these were not included in the service? These are 'additional operations' not included in the 'systematic operations service'!
This is so poor from both Peugeot and the dealer (Charters Aldershot). Should these items be done or not? The dealer quote did not include these recommended items yet they only tell you when they have your vehicle. These 2 items more than double the cost of the original quote from £200+ to £400+. To make matters worse I found out these items were included by the other dealer and would have been much more cost effective. Stuff like this really grates. I asked Peugeot head office for comment and they only added to the lack of clarity. In a word - USELESS
2 stars is overly generous

We bought a brand new van for our business which is essential for us to deliver goods. We have had it less than 6 months. So far the van has had a faulty battery which we had to replace urgently at our own cost. The van was recalled for a possible fault to be checked. This resulted in the van being off the road for another 2 days. It would have been more but we had to take the van out before completion as we could not wait any longer. Business has suffered with loss of income for these days and drivers lost earnings. Peugeot aftercare were not interested in any of this. I suggest any business owners who rely on a van for their business to avoid these vans as your business will be at risk due to the unreliability of the vehicles and the appalling service once they have your money.

Booked in for online for 10am minor service and emissions cleaning. Sent email advising of booking. Only to find out once my father who took the car in that it’s not actually booked it and that the service centre needs to confirm. What’s the point of a booking time slot and also why do I need to confirm twice for one service, absolute waste of my time and my dads . The lady at the service centre advised they need to confirm the appointment. When I asked through my father whom spoke to her where was the phone call to advise me before hand . She just said it needs to be confirmed, but again where was my phone call. Booked in again but will be looking elsewhere if I can find one .

Three years ago I bought my 4th new Peugeot car from Leominster Motors (Peugeot dealer).
I bought a Peugeot 2008 that has been nothing but trouble. Most recently I discovered that one of the doors showed signs of corrosion. I took it back to Leominster they told me I need to get it assessed by a Peugeot approved body shop. They gave me wrong information and sent me to a garage that isn't Peugeot approved....wasted 50 mile journey. I then spoke Peugeot customer service who told me my nearest garage is 110 miles away. In addition they said they could not provide a courtesy car until the vehicle was off road ie in the garage for repair. Once it was in the garage I could get a car from Leominster Motors. So.....I drive 110 miles then walk back to get a courtesy car?!! DO NOT BUY FROM PEUGEOT ONCE THEY HAVE YOUR MONEY THEY DO NOT CARE.

Our 208 developed an eps/ abs fault and quoted £180 for diagnostics and wiring checks. Fault was found and then told £180 for additional wiring checks.
Told them about washer pump issue which told it would be £180 extra. This after telling them at the start.
Stay away from this horrendous brand of liars and rip off merchants!!

My experience with Peugeot has been nothing short of a nightmare, starting from the very first day we purchased our brand new 2019 Peugeot 3008 GT Line.

Over the three years we owned the vehicle, our repair bill has totalled over £20,000 on repairs alone. It was in the garage so frequently that I lost track of the number of visits. We faced constant AdBlue issues, sensor malfunctions, and engine problems—each requiring multiple appointments. The car even broke down twice.

The latest breakdown saw the vehicle towed to the Peugeot dealership for a full diagnostic. After a month of delays and complete lack of communication, we were presented with a £4,000 bill, driven largely by their exorbitant £200/hour labour charge.

After another week with no updates, we contacted them again—only to be told we now owed an additional £14,000 for a new engine. Naturally, we declined, as this amount exceeds the car’s current value. As a result, we’re now stuck with a £4,000 bill just to scrap the vehicle.

Peugeot has long had a reputation in the UK for being unreliable. I had hoped that with modern technology, things had improved—but sadly, that is clearly not the case.

This ordeal has left us in serious financial distress.

If you're considering buying a Peugeot, don’t. Avoid this manufacturer at all costs

No stars really! I would never buy/lease another Peugeot / buy from any other dealer. I leased a brand new Peugeot 2008 in March 2025. On day one I reported there was a loud screeching noise from the brakes. I reported to the Finance company Leasy’s and Peugeot as well as the leasing company. So far Peugeot instructed me to take to a Peugeot dealer and said it would be covered under warranty. However, because the dealers diagnostic check failed to pick up the fault Peugeot expected me to pay for the test, which I reluctantly had to do. However, I STILL have a screeching noise and neither Peugeot or Leasy’s are willing to take responsibility for it. I lease so I don’t expect car issues.
This is totally unacceptable and I would avoid both companies. There has been no communication whatsoever from Peugeot and only one email from Leasy’s saying they are investigating but they have not taken my car for a manual inspection or given any details of how they are conducting the investigation.

My leasing company has been liaising with both Peugeot and Leasy’s but not getting anywhere with them.

I think it’s time PEUGEOT took responsibility.

Happy car shopping/leasing choose wisely!

Extremely Poor After-Sales Support from Vospers and Peugeot — Ongoing Issues with Brand-New Van:

As a long-standing customer operating a small business fleet, I’ve purchased four vehicles from Vospers — three of which have been reliable.
Unfortunately, my most recent purchase, a brand-new Peugeot van bought in October 2022, has been plagued with problems and paired with shockingly poor after-sales support from both Vospers and Peugeot.

In just over two years, this van has required:
- Multiple diagnostic visits due to engine management lights and loss of power.
- Two battery replacements, one requiring an AA call-out.
- A faulty AdBlue sensor diagnosed by an independent garage — ignored by Vospers, who instead blamed “low-grade AdBlue,” despite me using the same product in other vehicles without issue.

Despite these faults occurring under warranty, I’ve been repeatedly charged for diagnostics and repairs. Peugeot’s service response has been equally unhelpful — with wait times of three to four weeks for a warranty appointment and no offer of a courtesy vehicle, which is completely impractical for a business reliant on its fleet.

To make matters worse, Vospers' communication has been inconsistent and dismissive. Their refusal to acknowledge the independent diagnosis of a faulty AdBlue sensor, paired with no clear resolution or gesture of goodwill, shows a complete lack of accountability.

We have formally raised complaints with both Vospers and Peugeot regarding these issues. Vospers has dismissed our concerns outright, offering no meaningful assistance or resolution. Even more concerning is that Peugeot has completely ignored multiple attempts to engage with them, failing to respond to formal communications or offer any support to remedy the situation. This level of disregard for a loyal customer is deeply disappointing.

I’ve been forced to take on additional expenses, including AA callouts and extended warranties, just to stay operational. For a new vehicle under warranty, this is totally unacceptable.

Having been a loyal customer to both Peugeot and Vospers for years, I expected far better service and support. Sadly, this experience has eroded my confidence in both brands. I am now actively considering switching to a dealer that offers better vehicle reliability and genuine aftercare.

Peugeot Review – A Catalogue of Failures and Zero Support

I rarely write reviews, but my experience with Peugeot has been so consistently frustrating and disappointing that I feel obligated to warn others. What started as a promising vehicle quickly revealed itself to be a poorly built, unreliable money pit — backed by some of the worst aftercare I’ve ever encountered.

Seat Belt Faults
Safety should be non-negotiable, but even the basics are flawed here. The seat belts frequently jam, fail to retract, and in one instance, wouldn’t lock properly. For a modern vehicle, this is unacceptable and downright dangerous.

Timing Chain Nightmare
At just over 60,000 miles, the engine began making a distinct rattling noise. Diagnosis? A stretched timing chain — a known issue across several Peugeot models. This wasn’t just expensive to fix, it was avoidable had Peugeot addressed the fault proactively. Instead, they ignored it, and I was left with a four-figure repair bill.

Dismal Sound System
For a car marketed as stylish and tech-friendly, the sound system is appalling. Bluetooth cuts out mid-call, the radio signal is inconsistent, and the speaker quality is barely above entry-level. Even after software updates and visits to the dealership, nothing improved.

Build Quality and Reliability
The infotainment screen lags and freezes. Interior plastics scratch if you breathe on them. The cabin rattles. The engine feels underpowered, especially on motorways. This car doesn’t feel like it’s built to last — because it’s not.

Non-Existent Aftercare
The worst part? Peugeot’s after-sales service is virtually non-existent. Appointments are hard to book. Warranties are worded to dodge responsibility. And when problems do arise, customer service is either dismissive or ghost-like. No accountability, no ownership, no support.

Final Verdict
I regret buying this car. Not just because of the endless issues — though they’re bad enough — but because when things go wrong, Peugeot simply isn’t there. The lack of aftercare makes every problem ten times worse. If you value your money, your time, and your safety, avoid Peugeot at all costs.

My daughter has special needs and just been awarded Enhanced PIP I was looking at the mobility cars that could help. i went in to the Oxford Peugeot showroom down the iffley road. As soon has I went in i was immediately felt welcomed and I had both of my children with me. Dan was amazing he took the time to explain everything to me about mobility, I was offered drinks and he took us all out in the car just so I could see how it ran. I then arranged to come back the same day just with my daughter to test drive. He was extremely patient and as I have never driven an automatic took the time to go through everything with me. He then took me through explaining the mobility application in detail and the whole process was really easy. I have never had a mobility car before and this whole process with Peugeot in Oxford was amazing. I would definitely recommend Dan and the team in Oxford to anyone. From someone who had no idea of the mobility scheme and wanted something that my daughter could get in and out of he took the time with us. I am extremely happy with the whole process. Thank you Julia

Pug vechicles in recent years have just gone downhill in quality I'm afraid we used to have approx 27 pug vechicles we are down to only two at present of which one is for sale and one constantly in the dealers
pug or stelantis group in my opinion is just poor quality with little service and the vertu group have no idea what they are doing I'm afraid

I have a Peugeot 5008 reported I have spiders in the rear light cluster the dealer not very helpful told I just have to live with it phoned Peugeot customer service they have told me the same it's not a manufacturing fault it is a vent hole well as far as I am concerned if you put a vent hole in something you put mesh over it to stop insects being able to get in very unhelpful company would not recommend them or there dealerships

Nearly a month I've been waiting for a set of front springs for my car that is currently sat at my garage broken really isn't good enough

Should not be this level of delay on parts!