Pet Paradise Anmeldelser 

I take my dog to the Jax University Blvd location 3X’s a week. She loves going and as she is also enrolled with the Vet Plan, it is easy to have all her healthcare under one roof.
I am very pleased and have been for 4 years!

Let me start by saying I tried to call & handle my issues privately but kept getting the run around from management. Im not after anything. The managers need to know the staff isnt taking care of the dogs & are putting themselves at risk. They blatantly ignore behaviors & the basic rules of dog interactions.
This was our 1st visit & were excited for the indoor play & socialization. The ads seemed like it would be a good match for us. Before I dropped her off I was told that I would be able to leave her all day. After check in they said that I should get her after 3hrs without explanation. I knew if she got overstimulated she would be put in timeout. That was fine. I know that it can be overwhelming. I wasnt given any info about how she would be introduced to the yard or where her crate would be. I even called to ask where she was after I left because I couldnt find her. They told me she was in a suite.
This was the 2nd camp she has been in so I was watching the cameras to see if she made friends. She makes them easily at dog parks. I know my dogs body language & could tell she was upset. Understandable; new spot. My issue is with the pool staff. She spent the whole time sitting down. She only got up to clean a mess. Dogs were constantly crowding around her in the corner. Davey was nervous & spent most of her time hiding there. Anyone with training would have seen this & stood up. Dogs were crowding her & getting annoyed. This behavior would have stopped if she would have kept moving. After a few bad interactions the staff decided to leash Davey while still sitting on the box. DO NOT allow off-leash dogs to interact with a dog that is unable to get away. Davey was forced to sit next to someone who wasnt paying attention while a dog kept trying to initiate play. It was VERY clear that Davey didnt want to play & she lunged multiple times. It is ridiculous that after Davey lunged the staff just sat there & pulled on Daveys leash allowing her anxiety to build. She should have immediately been put in timeout & away from the yard so that she could regulate & forget the interaction. Instead she was forced to stay there lunging at dogs for three & a half minutes. When she was removed from the yard she was placed in a pen that was right next to it for 30min. She was given a suite to sleep in for her first nap but now was placed in a wet room where she was STILL being bothered by the same dogs. The staff was up long enough to clean a mess & then sat back down. Davey was getting more annoyed at the other dogs. She also came home & developed a skin rash from the pen. When out she stayed calm for a few min. but quickly became annoyed when the staff led all the dogs right back to that box & phone. They allowed Davey to lunge at dogs twice before putting her up again. It was at this point that I picked her up. I had already been enroute because it was clear that she was uncomfortable & was acting out. It was also clear that the staff wasnt paying attention to the dogs. When I arrived she was brought up by the person that was in the yard with her. She called her a boy & said he did great the whole time. She didnt mention the lunging the time out or any of the bad behavior. When I asked about her time out they said when a dog acts out they are given a 5min time out & for every other issue they are given +5min more. I went home & reviewed the footage (I started recording before I left) to confirm that she had been in that pen beside the play yard for over 30min. I have no issue with her being in timeout. I DO have issues with being lied to about my dogs behavior & about the business. Either my dog was great or she was in trouble so much that she got six different time outs (for a total of 120min??) that I wasnt told about. I NEED to know about these issues as a parent. If I wasnt watching the cams I wouldnt have known about these behaviors & may have brought her back here making her miserable & putting other dogs at risk. They care more about making money than the safety of the staff or other dogs in their care.
We are done here.

After moving to Austin from the Houston area, we decided to book our two dogs for boarding at Pet Paradise Cedar Park. We had nothing but great experiences with the Houston Hobby location - their staff was always VERY communicative. We have a 10 year old boxer and 2 year old Frenchie, both of whom are still intact (even though our Frenchie only has one descended testicle and will be getting neutered very soon). Since our boarding options are limited, we were looking forward to a similar experience using the Pet Paradise Resort in Cedar Park. Our dogs do not get any sort of social play, but they have 2 hours a day of supervised play with the two of them and a staff member.

After a 48 hour stay, we were charged for to go baths for both dogs. Immediately when we got the dogs into the car, we were overwhelmed by the strong smell of urine. Since both of our dogs are brachycephalic, we had the A/C at full blast, but the whole car literally reeked. In the past, when we have picked them up after a go home bath, there was absolutely no smell whatsoever and their coats were always smooth/soft. This time, both of their coats were crusty and rough. So, either they were not bathed and we were charged for them OR they were bathed....which leads to my second concern....

Our frenchie's chest, penis, and testicle are all inflamed and appear to be nearly raw. The tip of his penis was crusty when we picked him up and his testicle is clearly inflamed, the skin on his testicle is definitely raw, and there was long matted hair stuck to it (which had to have come from another dog). So, if they were groomed, my concern is that the groomer did not tend to the area, nor did they care to mention the obviously irritated skin to anyone. In the past, we used Pet Paradise facilities in Houston, and the staff has always been very communicative, which is why we have been customers for so long. Now that we are in Austin, I was hoping that we would receive the same type of customer service but I am shocked at this level of negligence and disappointed in the lack of care.

If the dogs get 2 hours of play time a day while they are staying the the one-on-one suite, did no one notice the large, inflamed testicle? Was he rubbing his chest and underbelly?

Pet Paradise's fees are by no means the cheapest in town, but that is a premium we have been happy to pay in the past knowing our family is in good hands. While it seems apparent that this location is understaffed, I do not believe that is an excuse for this type of negligence.

After taking my dog to the vet, they confirmed that there was some sort of trauma to the area - both of our dogs testicles appear to have a full chemical burn. They are both visibly uncomfortable.

THE WORST PART IS PET PARADISE HAS HAD ZERO RESPONSE!!!!! Initially, the manager responded 2 days after my initial email saying, "I want you to know I have reached out to all staff members who were part of their care and reached out specifically to the staff who did theirs baths to find out what happened, to ensure we used hypoallergenic shampoo as requested for their baths. I have also requested information regarding their kennel behavior and am pulling their run card and play charts from the files so I can have a full run down on their day." Since then, the management has not responded to our attempts to speak with them.

It is now 11 days after picking up our dogs, and their testicle skin is STILL scabbed and causes discomfort when we have to clean the area. Poor pups have been on anti-inflammatory meds, ice packs, antibiotic ointment, etc. We had additional reservations reserved but cancelled them, including one that we lost a deposit on, still without any response or resolution from management. Do not risk it!!! Trust me!!!

Compre un shitzhu hace poco y no puedo estar mas satisfecha con mi perrito.. es todo un amor!!! Ademas me lo entregaron enseñado haciendo pipi y caca en un empapador... me lo entregaron con su pedegrie y sus vacunas correspondientes. Es una muy buena opcion para comprar tu futura mascota!

Greenville SC Location- Picked up our dog and it wasn’t our dog. They gave our dog to someone else who took them home. When we tried to tell them it wasn’t our dog the manager was combative and tried to convince us this was our dog. Only after telling them to scan the microchip was it confirmed it’s not our dog. Only then did they start looking in the facility and making phone calls trying to figure out where our dog was. Turns out they switched their tag at some point over the weekend with another dog. Worst part is they initially told us our 2 dogs couldn’t be in the same enclosure anymore because our male dog was too “affectionate” with our female dog. Looks like that’s because IT WASNT OUR DOG IN THERE and this other dog was basically left in there to assault our female dog all weekend. Do not recommend this place to anyone. Poor management and systems in place to ensure the animals safety. It’s anyone’s guess whether our dog received his medicine all weekend or not.

I am extremely disappointed in this place. My Fiancé and I had to board our two dogs Oakley and Costa for the weekend 5/13 & 5/14 at the Mooresville location.
First, we were told when we checked them in it would cost us $50 something for the first dog and $30 would be the second dog discount. That sounded great! We were NEVER told up front that we would be charged and extra $20 per dog per day to board them because they weren’t fixed. Which is fine, and understandable, but the least you could have done was let us know upfront. Instead we were blindsided when checking out.
Second I paid for them both to get the ultimate dog wash before I picked them up. They were scheduled to have their baths at 7:00 and 7:30 so they would be ready to go when I got there at 8:00 to get them. I walked in just a little after 8:00am and the gentleman(I believe his name was Dustin and he was wonderful!) at the front desk let me know that the groomer had just taken them back to get washed. They did not get finished with their baths until 9:26. The ultimate dog wash is supposed to include a wash, dry, brush, nail trim, and ear cleaning. And that is NOT what they got. Neither of them smelled clean. They were still damp, both had big tufts of hair all over them that you could easily reach down and gently pull off with your hands making it very clear they hadn’t even been passed over once with a brush, neither of their nails were trimmed, so I’m certain if they couldn’t even do that that their ears weren’t cleaned either. I spent an hour after work today brushing them myself when I had paid for them to take care of it. I did get my money back for the unsatisfactory grooming, but that doesn’t make up for the rest of the horrible experience or that it made me extremely late for work today .
Third, I checked the web camera every thirty minutes to see if my dogs were getting the attention and outdoor exercise that I was paying for and not ONCE did I see them outside of their kennel. I watched them pace the kennel ( the third one from the left side of the dog pool from the breezeway camera perspective) the entire weekend. I know they are not fixed and couldn’t play with the other dogs, but to pay an extra $80 for them to not be fixed they deserved some outdoor time too.
Fourth, I received a “pawgress report” for only one of my dogs (Costa) , which I thought was strange but tried not to think anything of it. But once I got home from having them boarded I noticed that Oakley has a terrible limp and is avoiding using his front right paw. Which leads me to believe that they just avoided sending me his report letting me know that something had happened to him.
I have to take him to the vet in the morning to get X-Rays for an injury that he very obviously got from Pet Paradise.
I will never be bringing my dogs back here. For $354 for two days of solitary confinement and a half ass bath it was not even close to worth it.

Willies Pet Paradise is the best pet stay where I have left my pet. Great open space for the dogs to run around and friendly staff with who the dogs seem to be super comfortable will be very visible as soon as you are inside. The food and grooming services are good and the dogs seem to enjoy both. The daily videos that the staff send across is very reassuring for us.
The concept of a cafe inside for pet loving people is a great idea. It is great that they have a complimentary swimming class for dogs staying more than a week.
In fact, one of my relatives said they would prefer to be a dog if they get such royal treatment as my pet !

We have used Pet Paradise for many many years but usually the airport location. We started using the Matthews location and assumed they would take the same care of our fur babies with the same attention as the airport location who has someone on-site overnight. Unfortunately to our dismay our travel plans were changed out of our control to return by 5pm on Sunday 04/30 and we quickly let that location know and they let us know they have no one on-site overnight at the Matthews location and would have to charge us another day. The issue was not the extra days charge but the fact that we just learned our fur babies are in their crate area for over 13 hrs with no one to allow them to relieve themselves so in turn they have to relive themselves in the crate they stay in which is absolutely unacceptable- We cannot believe that one no one is on-site overnight for not only security reasons to ensure our pets safety but they are allowing these poor helpless animals relieve themselves in the same area they sleep for that amount of time..Parents beware before attempting to board them at this specific location.

My dog got bite by another dog and apparently the staff cannot tell me how the incident happened. I would not advise anyone to take their dog to that place. And on top off all that my dog went through the manager was very unprofessional and put one off her staff member to called me and tell me do not bring my dog back to pet paradise because there do not want to take responsibility for the damage done to my dog. I took my dog to Banfield where she received staples, and medication.

Took down my previous (2/23) review which included backup info - truth hurts I guess

I took my 12 year old Shih-Tzu to be groomed and got a call that she had fallen off the grooming table, and that we should watch her. We ended up taking her to our Vet. She had two broken bones in her jaw. One on each side. It has been over a month since this happened. So far I have had to pay all the Vet bills even though they said they would take care of this. I have to prepare special soft food for her. I had to buy a small blender for this. She couldn’t wear her harness because it went over her head so I had to buy another harness. She needs grooming still but I can’t get her groomed with a broken jaw bones. I have had my dog since she was 8 weeks old. Now she is handicapped for the rest of her life. I am 72 years old and I am also handicapped. They will only pay for her vet bill even though they were negligent. I would never recommend Pet Paradise Richmond Airport to anyone that loves their pet. They said that they will only pay her vet bill, and they are sorry that this happened.
By the way our Vet did not recommend that we put her down. She is still the best dog in the world.
UPDATE: I just got off the phone with my Vet. They have sent over the records for Princess, my dog, twice along with the bills I have payed. They gave me who they sent that to and the dates. Apparently they have lost them. My Vet is resending this again!

Took our doodle to get groomed there for the first time and my pet came out looking like anything BUT a doodle. They need better training based on the dog needs

It seems that my dogs fared well for their first time boarding at the Cedar Park, TX location but when I picked them up at 4PM on Monday 2/20, I was informed that the staff forgot to bathe my 3 dogs. this would be a bad thing for any boarding experience but to do this to a first-time customer is especially wrong and unexpected.

Bob Perkins

More interested in cranking out volume than doing quality work. My dog came home smelling good and looking clean but with mats everywhere and no attention to the "sanitary" area. One visit and I'm done with them.

Can’t get anyone on the phone and if they owe you a refund, good luck.

It was my first time brining my dog for a groom. I called the morning of and was able to get an appointment. They made the process extremely easy and the entire staff was very pleasant. I have a Goldendoodle and I’m really picky about his cut but they did exactly what I asked for. They are very affordable but don’t skimp on the quality of work or their customer service.

Lauren Flourney shines with her love for animals! My dog is always happy to see Lauren, and dogs know best!

On Sunday, September 11th, I received a call from the resort manager, Lauren Flournoy, that my blind 27lb. Labradoodle, Jack, was in a "scuffle" with another dog and that the other dog nipped at him.

Here's Lauren's story:

Lauren Flournoy called the dog's owner and her Regional manager who both told Lauren she had complete authority to give Jack any medical attention that was needed. Lauren determined that no medical attention was necessary.

Here's what REALLY happened:

Lauren Flournoy called the dog's owner and her Regional manager who both told Lauren she had complete authority to give Jack any medical attention that was needed. Laure Flournoy FORGOT TO MENTION:

1) It was Lauren's own dog that bit Jack
2) Lauren's dog is an 85 lb Golden Retriever prone to seizures
3) There was no VET onsite that day so Lauren would have had to take Jack to another Veterinarian where the perpetrating dog (her dog) would have been revealed
4) Lauren Flournoy chose to protect herself and her dog rather than get my dog necessary medical attention.
5) Never contacted myself or her manager to say she was opting to do nothing

Another employee working that day said she was crying when she saw Jack and cried again when she got home. I returned home the next day and when I landed there was a voicemail from the Veterinarian onsite stating she was concerned about Jacks wound and wanted permission to shave his neck. I drove straight to the facility where I authorized this immediately thinking that would have been the first step the day before in determining the extent of the wound. The Vet shaved him and there was a bleeding puncture the size of a dime that looked like a bullet hole and a second smaller puncture about 6 inches higher. It was at this moment that I realized it was a very large dog that bit Jack. Jack received stitches, a drain port, antibiotics and a cone. Unfortunately infection had set in very badly since the wound was left untreated and Jack ended up with 4 drain ports in his neck, 5 medications twice daily, change of dressings 4-6 times daily and a multitude of stitched for 40 days.

My questions to Lauren Flournoy -

Q) Why was there such a large dog in with the small dogs?
A) Sometimes we let Senior dogs in there when the large dogs are rowdy

FACT: It was HER dog. Her dog is 4. Her dog is prone to seizures which can make even a Golden Retriever aggressive.

Q) Why didn't you get Jack checked out immediately?
A) I saw the picture the Vet took after she shaved him. The wound did not look that bad the day before. It must have stretched.

FACT: Lauren is not a Veterinarian. There was enough blood to make another employee cry. There was no Vet onsite that day so Lauren Flournoy would have had to take Jack to another veterinarian and would have had to report her own dog. Selfishly, Lauren chose not to.

The employees of the veterinarian clinic called almost daily to check in on Jack. Other employees from the resort, including grooming called frequently to ask how Jack was doing. Not Lauren Flournoy, the Resort Manager, the one who made all bad decisions. She didn't call once. I asked that someone above Lauren get involved and I received a call from her Regional Manager. I was told there was an investigation going on. I took Jack to get his stitches out and he was greeted by a dozen employees! Lauren at one point walked into the reception area, looked at me and kept on walking. I was furious. I took to Social Media where it seems to be a common belief that Pet Paradise is not a well run machine. I received a call from the Regional Manager stating the investigation was wrapping up and they would give me the result of their findings by weeks end. He pleaded with me to take Lauren Flournoy's name off of the posts as they feared for her safety. He told me there are activists that do not take to those things kindly. What things? The truth? As a mother myself, I didn't want to see anyone in danger, so I removed Lauren's name and replace with Resort Manager. I also took down a few local posts. The weeks and came and went. I finally received a call the following Tuesday and the "Investigation" concluded that Lauren will take some additional training classes and that moving forward there will be pictures taken of any injuries at the time the occur.

ARE YOOU KIDDING ME???? Lauren lied to everyone about everything to protect herself and her own dog. What kind of Manager is that? What kind of leadership is PET PARADISE promoting? My dog's life was on the line and Lauren Flournoy didn't even say she was sorry. I understand that people make mistakes. She made a multitude of bad decisions. She put herself and her dog before her company and its clients. PET PARADISE determined that the fact that I told Lauren to do whatever she thinks is necessary for my dog, this is somehow MY FAULT.

PET PARADIDE.... SHAME ON YOU

I would first like to start off my review by stating that the facility is very pretty but that is as far as it goes. I went on a weekend cruise and made a reservation for my two dogs with Pet Paradise. One of my dogs is a pitbull while the other is a small-medium sized lab mix dog. Upon returning from my cruise, I was informed by Pet Paradise that my dogs got into a fight resulting in my lab mixed dog being brutally attacked and in need of emergency care, which was very expensive. His neck and ears were completely bloody with puncture wounds. Their story was very inconsistent and they claimed to not have any cameras in the rooms with kennels, which they stated the incident occurred. They told me that they found my dog in a pool of blood with no camera footage. That shows complete negligence.

Shortly after the attack, the Assistant Manager brought my pitbull outside to interact with 3 other dogs to see if he was still aggressive. How is that safe?! If my pitbull allegedly caused this attack, why would you bring him in the presence of other dogs endangering them? They informed me that they were fully booked the day of the incident, which means that they were under staffed and overbooked the dogs, which again proves that their facility is not safe for dogs.

When I brought my dogs home, there was no animosity or aggression towards each other. My small lab mixed dog was not anxious or fearful of my 100 lb pitbull. There is no way that two dogs who allegedly fought each other would not demonstrate signs of anxiety or aggression towards one another. They sleep and eat next to each other with no signs of even food aggression. To reiterate, my pitbill is 100 lbs and my lab mixed dog is 30 lbs. If these two dogs actually fought one another, I doubt that my lab would be alive as my pitbull is three times his size. I truly believe that my dog was attacked by another dog and my pitbull later intervened. My pitfull had little to no scratches on him and his fur is white.

Prior to this incident, I brought my dogs in for the free day camp. When I brought them home, my pitbull could hardly walk due to all four of his paws being raw from the AstroTurf outside by the pool and my lab mix had diarrhea and needed to take antibiotics for 1 week.

Pet Paradise is a clean and pretty facility but it is not a safe place for dogs nor was I told the true story as to what happened to my poor dog. During my phone conversation with the Assistant Manager, she apologized and did not want to lose me as a client. If my dogs truly fought each other, one being the aggressor, why would you want them back in your facility? Does that not endanger the safety of the other dogs? I cannot trust a facility that would allow an "aggressive" dog to return to their facility. That is simply not safe. I honestly would not recommend anyone to bring their dogs to Pet Paradise. I would hate for anyone to deal with the emotional turmoil of having one of your dogs attacked with little to no evidence to reassure you.

Impossible to get hold of anyone working there. Tried online chat, called the corporate number, and called the direct line for my local Pet Paradise. Couldn’t get ANYBODY to respond. All I wanted to do was update my credit card info and it was impossible. Also can’t get in touch with anyone when I have a concern about my dog while he is in their care. Would be nice if someone answered the phone!