Pet Paradise Anmeldelser 

I made an appointment on August 19th for my dog to get groomed. Every day I logged in to get an earlier appointment and was able to move it up to today 10/17 at 10 am.

I got reminders on multiple occasions and reminders about vaccines. All completed, uploaded and his pic as well.

I arrive today and they check us in. Place looks clean - Cody is excited but nervous. He's a 10+ year old Golden who has always been groomed by people coming to the house. I've been looking for a groomer since I moved here in 2021 and my daughter goes here and recommended y'all. I've also been trying to get an appointment for my other Golden but the grooming is always booked out for months.
Anyway, I arrive, they come out to ask me what I had signed up for - I didn't remember what it was called and said haircut, bath, nails, etc. I was also hoping Cody liked it so I could change vets. Well no more. I was told they could only provide a bath b/c he wasn't on the groomers calendar. WHAT??? They said it only says "grooming" but not what kind. What does grooming mean to you? Did it say "bath"? I can do a bath at home for free. The alternative was they 'might' be able to do it later but he'd have to stay all day and wait and see. He's a 10+ year old dog to which I gave his anxiety meds this morning and you want him to be in a cage all day??? Are you kidding me? Do they know anything about dogs?? How unprofessional that no one in almost 2 months could even bother to call and verify. What kind of incompetence is there?!?! Makes me happy that I found out now. Maybe they should hire professionals.

They should be embarrassed by this sheer incompetence and unprofessionalism displayed. They blamed it on their app booking online. Don't allow it if they are aware this happens. DUH!

ALMOST 2 MONTHS PEOPLE! 2 MONTHS of waiting!!!

Heidi, my miniature schnauzer, went in for a "full groom". I guess "full groom" means shave all their hair off including the beard. Horrible. I think a chihuahua has more coat than my poor Heidi. They said it was matted. If she was matted that bad, you should call the owner BEFORE you take drastic measures - I would have brought her home and used a groomer with patience. No more pet paradise for me.

Took my jack russell Cross miniature fox terrier for a bath and general pampering.
Nails, ears ,glands and bath n blow dry.
The ladies in there were lovely and were brilliant with the little fella. Came home looking fab and smelling lovely

I made a reservation online to board my two dogs July 5 to July 7, 2024. I also scheduled grooming for both. I provided pictures of both dogs just after they were groomed elsewhere and asked that they mirror those images.

When I made the reservation, I had to pay a deposit and was given a dollar amount of what would be due when I picked them up. It ended up costing me $200 more than what was quoted. About $500 for standard boarding accommodations and for grooming.

When I went back to pick up my dogs, I was standing so my back was facing the door they came out of. I quickly turned my head to glance back and I did not recognize them at all - I was actually like, wow those are ugly dogs! Of course when I looked again and saw that they were running toward me, I realized they were my dogs. They had been completely shaved. It was the most ridiculous thing I've ever witnessed and was NOTHING like the pictures I provided them. I knew if I opened my mouth, I was going to say some very ugly things to the staff, so I grabbed their leashes and left. I am just now posting this because I have calmed down enough (two months later) that I though I could keep from being ugly.

In addition to everything else, both dogs developed kennel cough while at Pet Paradise. Clearly I do not recommend this place. I wanted to warn others so you too are not surprised like I was.

Woodstock Pet Paradise is the best place for my dog ever. She loves going there and the staff if excellent.

Unsafe conditions! Our dog got her "paw stuck" in the kennel door and broke her leg! Don't let this happen to your pet!

My dog had marks across the top of both paws and three small cuts on the top of his head. No intelligent response from Pet Paradise. I hope they didn’t do something that will damage his confidence about going there.
I can handle the truth but not lies!

If I could give zero stars, I would. The staff and/or policies at Pet Paradise in Odessa, Florida are incompetent and unwise. I took our newly rescued shelter dog there for a facility tour earlier in the week, and he was feisty but not aggressive, which they saw. I let them know that I had no idea how my dog would react in a group dog setting but that he had never shown any aggression toward another dog on his walks, just overexcitement. Today, I took my dog there for the free day/assessment. To introduce him to other dogs, while they put him in a fenced-in area by himself, there was a HUGE pack on the other side of the chain-link fence. He overreacted and ran at the fence, then the dogs all reacted, things accelerated to the point where he actually ended up biting one of the dogs through the fence. How irresponsible to let a dog off leash to react to such an overwhelming amount of dogs for him without protecting him or them by restraining him, or at least trying with a couple of calm dogs to start? Now I am $725 poorer because I had to pay the poor dog's vet bill because of their stupidity. I would not trust them to properly care for your dog.

Passing thru Murfreesboro, TN and needed a place to put up my dog Barney for a day of site-seeing. Wow, this place was AWESOME. Caring, kind and professional folks took care of him and allowed him to join the group of friendly dogs for a day of fun and frivolity. I wish they were in my home town!!!

Our daughter had surgery at UVA Hospital in Charlottsville, VA. We made arrangements for doggy daycare with Pet Paradise on the day of the operation so we could be with our daughter. When we arrived at Pet Paradise, anxious to get to the hospital, we were told that since our the vaccination records were hand written it was not acceptable. We live in a farming community where the veterinarian works with cows, horses, sheep, and other livestock. He is a real vet not a pet vet. He faithfully attends to pets after serving the farming community. He does not have a computer for record keeping. His wife keeps the filing system and his daughter is also a veterinarian. Our veterinarian's hand written form was not up to the standards of the aloof big city dogie daycare. We were informed that our life and death situation was not as important as the company policy.
As time was running out to get to the hospital I was finally able to get our veterinarian on the phone. The administrator of Pet Paradise told him they did not accept hand written notes, but this one time they would allow it. Thank God we made it in time for the surgery. I found out later that Pet Paradise called our veterinarian three times that day demanding a computer print out of the vaccination records. I am sure any of my computer science students could have created a authentic looking document complete with logo faster than the art teacher could have had his students create a good fake handwritten vaccination record.
On the plus side, since it was our first time at Pet Paradise it was free.
Pet Paradise may well treat the pets humanly, but they must learn to treat the pet owners humanly. A day with a real working veterinarian would be a good learning exuberance.
David & Holly Hubbs

My pet stayed for 3 nights when I picked him up he was coughing and throwing up. I called back and they had a I don't care attitude. He has kettle cough which is air borne so that means over the 200 dogs they housed will be sick too. Please don't take your pet to the location in Snellville.

I am extremely upset. I got a phone call from pet paradise in Carrollton to pick up Togo because he was scared of the blow dryer. I said OK and I went to pick him up and ask what was going on. The owner pulled out his card and told me there was no information on him from his last grooming. I said okay, How is that my fault? I was not the groomer. Pet paradise is under new ownership and the owner and the groomer both came at me with attitude like I did something wrong because he had some matts. This is how they returned him to me. I immediately went to another groomer who brushed him out, used a blow dryer which he reacted like you expect a dog to react and booked him a apt. He licked her face while she brushed him
He's a good dog but I hope these people didn't do something to him because the attitude and yelling at me was uncalled for.

After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.

We were so excited to go on our first family trip. I’m always anxious leaving our pets but only because they don’t understand what’s going on when we board them. I’ve always believed they would be safe at least. That is, until we got a call mid trip that Kiko, our 13 year old dog had an accident. The story we were told was that two dogs were playing and sandwiched Kiko breaking his ankle in two places. Kiko is an old dog. He doesn’t play at the kennel, he prefers to hang out with his handlers and he should not have been around two other dogs rough-housing. After monitoring Kiko they decided to take him to an emergency vet and his ankle is now broken in two places. They returned him to Pet Paradise. When we arrived to pick him up it was….here is your dog with a broken leg. They were very nonchalant and sent me without any medication, instructions, or discharge papers. I had to go back in and ask for them as well as when the Medicines were given. They told us the medicine was given at 7:30 am and that he was due again now so when we got home I gave him his medication. When my husband talked to the manager the next day she said it was given at 5 pm which means he was double dosed. I had to call the emergency vet to make sure he was ok. I know accidents happen and we deal with human error all day long but This is a company that is supposed to love animals. Instead , when talking to the regional manager Rachael Humphrey. She curtly replied “why should I have to pay you” and when first hearing about the incident told the Rio Rancho manager if I wanted to sue I would have to come to Florida. She never once asked how Kiko was doing or that she was sorry for the incident. I had never even talked about suing but I am guessing this is nothing new to them. This company is run by an investment group, the Crane Group so although the lower level managers agreed they should pay the bill and there are plenty of employees I’m sure love animals the farther you get up the chain the colder and more corporate and calculated they become. This is a warning that when this happens to your dog this is what you will get. It is disturbing the lack of empathy this company shows its clients. Even though Kiko is 13 he still has life in him and now he has a long recovery ahead of him. Please help spread the word about Kiko’s experience at Pet Paradise. more training and empathy need to be taken and chose a different boarding facility that actually understands that dogs are our family members not just a business transaction run by an investment company they can brush off the liability for. I was also told Kiko’s medical bills would be given to the “director of operations” but when I have reached out to get an update on yes or a no, they have chosen to pretend it never happened.

I wish I could give the boarding camp side a -zero star. The veterinarian department in the New day is the greatest. When it comes to the groomer, who also works with the pets by the name of Yvonne; I give this place below 0. I'm not sure how she has kept a job there and also why the supervisors take up for her actions. They sweep everything under the rug. I have met with and spoken to many pet owners that have had the same complaints. The pets are fine with all the other workers until Yvonne is on duty.
The rules here always change. As my husband dropped our pet off he was told they have new rules this year for aggressive dogs. If they can't get them out of the pin they will be rejected from coming to the camp! I find that funny to say as Yvonne is there. We've have never had that happen when Yvonne is not there. I guess she runs the place or pushes over the owner to make rules. If I've stressed that my dog is not used to being in an environment with a lot of barking and loud dogs, it does make him nervous and aggressive. Why place him there? I pay for a vip and they changed his reservation due to not being able to get him to come out and play, allegedly. If he doesn't wanna come out leave him alone. I'll pay for personal play time. I picked my pet up after getting a call that the manager was told that they couldn't get him out of the pin to get his vaccine. Then the manager turns around after I said so allegedly you're not able to get him out, she says no I was there. Which one is it? They told you or you were there? I had to leave what I was doing and come get my pet out for them, after stressing not to put him in the environment of 20 barking dogs and a hot kennel, with no water bowls. I discontinued his wellness plan and boarding plan. He will never be back. It may not matter to lose a customer but word of mouth is everything. They need to get rid of Yvonne, the attitude is very distasteful and ugly.

Dropped off my dog for daycare yesterday and looked for her on the cameras all day. Called several times to question it throughout the day with no answer. Picked her up and they could only show me she was out for 30 min the entire day. Why take your pet to daycare when they are going to sit in a crate all day. She can do that in the comfort of her own home. Will never take her back.

At a minimum - uncaring
At worst - negligent
I dropped off my extremely active, healthy black lab for a first time visit at pet paradise and here is what happened:
First, he is tact, I get it... it takes extra work and other dogs don't always accept him but many do. You would have to put in effort to find out. They did not. In fact, I witnessed several times in the camera a team member coming to check water bowl or close his door to outside. and completely ignore him. Zero pats on the head. He was clearly stressed out on the cameras. This was my first visit and no one explained that report cards were extra... of course I will pay $10 to see my dog. When I inquired they said they would do it the next day. My suspicion is that they did the bare minimum for 48 hours and then worked him out hard in a small space for the report card. What I still don't know ( because no one ever bother to call me back to answer or to check on him) was there a moment of pain during the workout? The result was he was paralyzed in his back legs. I get a call from the hapless on site vet who tells me we see this a lot in big dogs and he is doing much better. He was not. I was not allowed to pick him up that night but did get him the next morning. A quick google search showed that all paralysis in dogs should be treated as an emergency. They did not. We went to an emergency vet who then sent us to UF Gainesville. The result was an FCE which requires Physical Therapy but no surgery to recover. I write this in part thinking that perhaps the folks at Pet Paradise might read it to know what happened. Certainly they weren't curious because no one ever called to answer my question or to see how he was doing. He is getting better every day. I pray that he will return to a walking around doggie if not the amazing athlete that he was.

Love this place! I have boarded my dogs here for better part of a decade. Curt is a good man and a great business owner.

Things I love:
I have two dogs and they can be kenneled together. Keeps the feeling of leaving them while we are on our family adventures as positive as it can be, they’re together.

Super flexible. I have dropped my dogs off at nearly every time of the day, he makes a way for it to happen. I can pick them up anytime with outdoor access. Love love love that I can come home and pick them up after hours. He has been gracious to give me credits when I come home early for family emergencies and used those days towards other stays. Not a greedy man whatsoever.

He is always making improvements. I have seen this place for 10 years and the time and dedication he gives to his business to continue and make it a better place for your dogs is awesome!

Responding to criticism:
It smells. Yes, it is a dog kennel. If you let your dogs do their business in your house, your house would smell too. He does a great job of cleaning up and getting things in order but it is a dog kennel.

My dogs don’t eat. Dogs behave differently when they are not at home. It is a fact. They’re anxious, stressed, they are uncomfortable. That is what it is. They will return to a normal eating pattern when you arrive back home and they are safe and sound. Dog psychology.

He mistreats my dogs.
A video recently showed a dog shaking off its collar and him using his legs to make sure that dog went into his kennel. I don’t know this dog but the aggressive behavior of a dog refusing to go where directed and shaking off its collar, sometimes warrants using your body to make them go where they need to go. Many of us have experienced this with our own dogs or familiar dogs. All dogs are different and this was probably necessary. The dog was not harmed nor mistreated.

Everyone is entitled to their own opinion and perspective. If your dogs are the most important things in your life, kenneling your dog is a challenge and I would recommend not doing that. Ask a friend or a loved one. They can sleep in comfy beds, a warm home, and have people to interact with.

A kennel, this kennel, provides them with a safe place to be, a responsible business owner to oversee them. My dogs don’t love going but I love being able to leave them and go have adventures with my family while I know they’re being well taken care of.

Thank you Curt and will continue to recommend and do business with you!

This Hidden Paradise pet resort is you're fur babies worst nightmare. This man Curtis is caught on video violently grabbing a German shepherd by his / her collar and once half way in the kennel he kicks this poor pup. He is a monster and needs to be stopped. There is a viral video on FB of him doing this. Please don't allow him to do this to you're baby. The police have been notified and some other media.

I do not recommend Pet Paradise Kyle at all, the poor training of their staff and the lack of information meant that today my dogs were left without someone to take care of them while we are traveling, and after a long discussion with the assistant manager, he only ended up telling me, I accept that it was our fault for not providing the information correctly but we will not receive your dogs, a very nice new place but with a poorly trained staff and with a terrible service. Instead with a call to Firehouse Animal Health Center - Kyle with an excellent attention they understood my situation with @pet paradise Kyle and received my dogs and took care of them.