Penningtons Anmeldelser 

I believe in this time of pandemic turmoil Coorporations should be working harder to retain and not throw away customers. Penningtons is doing their part to throw them away.

I am immune compromised and cannot go out leisurly to shop and can't have visitors. So I received a coupon from Penningtons that gave me an opportunity to order from them online. This is where the ordeal started:
My parcel was broken into 3 separate shipments on December 26th. One of them coming from BC when they already knew that there was a crisis in shipping there. That BC parcel was pushed back twice (Dec 31st, Jan 5th) to still be in the void and never arrive.
I contacted Penningtons on Dec 31st and was told Jan 11th would be 10 business days so I could call back in to file an investigation. I proactively filed a service ticket with Canada Post who told me that on Jan 13th if I did not receive the parcel they would instruct me further.
Jan 11th arrived still no parcel so I contacted Penningtons and was told that I had to wait until Jan 14th.
On Jan 13th Canada Post replied back and stated that the sender could file a claim.
On Jan 14th I called Penningtons, provided the correct tracking number and the service ticket number and the items that were still missing. I was told I would receive an email in 5 business days after they investigate and decide whether a credit would be issued. I asked about my coupon and was told that they could not do anything about that.
Today I received my email from Penningtons with the incorrect amount credited. I had to contact them again and received rude service being cut off everytime I tried to speak. They credited back an item I already received in that full shipment and blamed me for providing them the incorrect information. I have to wait another 5 business days for another investigation.
This is a customers worse online shopping nightmare. This experience with a so called great coorporation will be a total of 34 days when finished.

TERRIBLE customer service from Canadian head office in Montreal. Do not even read e-mails or comprehend. Standard reply sent. Style Insider program is just a scam...you never receive your certificates.

I would've gave it 5 stars but I have to complain about the boring clothes they are now carrying.

Before they use to carry fashionble clothes . I miss the MXM brand from back in the days, and the youthful/ young aldult clothes that they use to carry.

The only thing I buy now from Penningtons are their Bootcut Jeans, I know my size, and never have to worry about the fit.

If I'm lucky, once in a while, I'll find a top that I like. I mostly wear Babydoll tops, or tops that flare, as it's very flattering for my figure, and makes feel and look awesome. They need to up their stock with fashionable, quality material, size 6X clothes, expecially bath robes.

Over the past 4 years, I've been ordering online since I know my size in thier jeans, They tend to have sales every now and then on their jeans, so I ensure to buy a lot. Their D/C jeans are of VERY good quality and last me for many years. To be honest, I never had yet to replace any of thier D/C brand jeans. Other brand jeans that I had bought from them a long time ago, the color faded, and crotch part gets a hole, the quality was horrible.

As for their tops, it's a hit or miss, it's either too fitted, or short.

Ordering online is a breeze. Shipping is amazing and always fast.

I will continue to order online, as getting to the store is not as convient for me anymore, since the store was moved. I now have to walk almost 3 blocks as it's now located in a Smart Centre and I have to walk across a huge parking lot.

Love there clothing its fashionable and up todate