Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service tea... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effect... Se mere
Virksomheden har svaret
From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldn’t recommend Pencarrie highly enough. T... Se mere
Virksomheden har svaret
Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktoplysninger
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Storbritannien
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Fremragende
131 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Customer Service
I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.
25. juni 2025
Besvarelse fra PenCarrie
Thanks so much for the lovely review!
Sarah will be over the moon to hear this. She’s brilliant at making things simple and stress-free, and we’re so glad she could help.
We’ll make sure she gets the praise she deserves! 🎉
Kieran
Head of Customer Support 👕
Industry leader in service
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our business can offer a competitive service. Sarah and the entire customer service team are great, and Annabelle works hard to get us the best deals. Overall a great company, sets the standard on how to deal with clients.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you for your kind words and ongoing support over the past 10 years. We're thrilled to hear that Sarah, Annabelle, and the team have made a positive impact. It means a lot to know our service helps your business succeed. We really appreciate your feedback!
Kieran
Head of Customer Support 👕
The service is exemplary …
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you so much for your kind words and 5-star review! We're delighted to hear you found our service exemplary, it's what we strive for every day.
Kieran
Head of Customer Service
5* Customer service Team
Always get the best service From Pencarrie, Friendly staff. Next day service and a wide range of items
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you so much for your kind words! We're delighted to hear that you consistently receive great service from our team it's exactly what we strive for. Our friendly staff and next-day delivery are part of our commitment to making your experience as smooth and reliable as possible.
Kieran
Head of Customer Service
Simply the best!
Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are also refunding our special delivery charge as well as offering a seperate gesture of good will - none of which was asked for.
Our family business have used PC as our preferred supplier for the last 5 years plus. We highly recommend their service. We always have fun on the phone and they ALWAYS go above and beyond.
A special mention for Sarah, she has me in stitches and is SIMPLY THE BEST!!!
Nothing is ever too much of an ask and she ALWAYS go that extra mile. Thank you from us at TwentyTwelve x
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you so much for your wonderful review! We’re thrilled to hear that the team – especially Sarah – made such a positive impact and could put things right so quickly for you. It’s always a pleasure supporting your business, and we truly value the relationship we’ve built over the past five years. Your kind words mean a great deal to us all at PenCarrie – thank you again from the whole team!
Kieran
Head of Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.