Sarah and Olivia went above and beyond to resolve an urgent stock and delivery issue. They kept me updated regularly and didn’t stop until we got a positive outcome. I wish every customer service tea... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The customer support team at Pencarrie are always very helpful when I call for returns and issues with delivery. Nothing is too much trouble and the question is always resolved very swiftly and effect... Se mere
Virksomheden har svaret
From start to finish, Sarah has been extremely professional, from clarifying every order to organising a bulk order of 120 cartons in a single day. I couldn’t recommend Pencarrie highly enough. T... Se mere
Virksomheden har svaret
Sarah was amazing. She was incredibly helpful and took the time to forward over the size charts I needed for an issue I was dealing with, and even guided me on how best to respond to my customer.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Kontaktoplysninger
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Storbritannien
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Fremragende
131 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Perfect customer service
Kieran was fantastic! was so nice and helpful on the phone, sorted everything out in a matter of minutes! Our problem wasn't due the company's error it was down to a courier's error but he still went above and beyond to get everything sorted for me and my customer.
27. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review, Nicola
It's great to read you're happy with our support, along with your recent interactions with Kieran. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Just very helpful and polite as always
Just very helpful and polite as always.
Also a very easy no hassle company to use
21. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review, Gary
It's great to read you're happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always very helpful
Always very helpful. very nice people, all of them at pencarrie do a great job.
21. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review, Misty
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Alex was very helpful
21. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Alex. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Olivia dealt with the issue promptly
Olivia dealt with the issue promptly, organised the delivery of the missing item and was professional and courteous throughout
14. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Olivia. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Shelley and Sarah are amazing and…
Shelley and Sarah are amazing and always so patient and helpful
14. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great service from start to finish
Shelley was more than helpful with helping me with the choice of garments. and a pleasure to talk to. Sophie Martin is always at hand to help. your team are a pleasure to work with.
12. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review Joe.
It's great to read your happy with our support, along with your recent interactions with Shelley and Sophie. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Besvarelse fra PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Thank you Nicola and team
Thank you Nicola and team, your products and customer service are brilliant.
11. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review Chloe.
It's great to read your happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Amazing service from PenCarrie
Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!
10. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review Cassie.
It's great to read your happy with our support, along with your recent interactions with Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Besvarelse fra PenCarrie
Thank you so much for your review Alison.
It's great to read your happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Very efficient service by Heidi
Very efficient service by Heidi, enquiry dealt with promptly.
6. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review John.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Always friendly and helpful service
4. august 2025
Besvarelse fra PenCarrie
Thank you so much for your review Louise.
It's great to read your happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Tricky enquiry
Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and another example of why Pencarrie are by far the best in their sector!!
1. august 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you so much for your review Craig.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Besvarelse fra PenCarrie
Thank you so much for your review Kim.
It's great to read your happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
PenCarrie just get it right
We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team sorts it quickly and professionally.
What really stands out is how easy they are to deal with — everyone I’ve spoken to on the phone or over email has been helpful, friendly, and genuinely understands our needs. Their stock levels are usually solid, deliveries are quick, and the website’s simple to navigate.
Running a busy embroidery and uniform business, it makes a huge difference having a supplier you can count on. PenCarrie just get it right.
Highly recommended.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra PenCarrie
Thank you so much for your review.
It's great to read your happy with our support, along with your recent interactions with our Customer Support team, we pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
i spoke with Hyde to place my order and…
i spoke with Hyde to place my order and Hyde was just fantastic and helpful as i was having problems my computer she took the time to talk me through the problem.All came out ok had my order as promised she was EXCELLENT. A very big thank you to you. john tetley.
22. juli 2025
Besvarelse fra PenCarrie
Thank you so much for your review.
Great to read your happy with our support, along with your recent interactions with Heidi, we pride ourselves on the support we provide to our customers and your review reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Excellent customer service as always
Excellent customer service as always. Sharon was very helpful, friendly and a pleasure to speak to.
22. juli 2025
Besvarelse fra PenCarrie
Thank you so much for your review Kelley. Great to read your happy with our support, along with your recent interactions with Sharon. Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18. juli 2025
Besvarelse fra PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18. juli 2025
Besvarelse fra PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.