This is the first time I've ordered from this company, but I was not disappointed! I had a query about an item that was being delivered and Hannah from the support team fabulous and sent me daily m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
DO NOT USE THIS STORE! They did not send my item, they did not communicate with me with multiple messages. They said the item was dispatched but it never arrived and they refused to respond. But yet t... Se mere
Virksomheden har svaret
Ordered a medical textbook from outside the UK. After a couple of weeks of delay, it never made its way to me. I went to the local post office to inquire (where they told me the package was "waiting"... Se mere
Virksomheden har svaret
I am 66, I collect books on ancient history, I own many books, several of which I have purchased from PBShop.store Fairford, Glos. Every book has arrived in pristine condition, every book has been acc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The UK’s first fully virtual bookseller supplying readers around the world.
Kontaktoplysninger
22 Horcott Industrial Estate, GL7 4BX, Fairford, Storbritannien
- 01285 712917
- help@pbshop.store
- pbshop.store
2,8
Middel
72 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Perfect Exactly What I Ordered
The order came within a few days and it’s amazing exactly what I ordered I was sceptical since the price was hella cheap but worth it brand new too.
12. januar 2023
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)
1st class customer service & communication
I contacted Georgina after finding PB bookstore as a supplier on Amazon.
Georgina and her team especially set up their website for me to order a bulk number of books to be shipped to Europe. The experience was excellent- she tracked every box (of which there were many) and stayed in touch over the phone and email throughout the shipping process. Do use this company, they really are one of a kind!
24. november 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for your wonderful feedback Louise. It was an absolute pleasure assisting you with this.
EXCELLENT INDEPENDENT BRITISH BOOKSELLER
SUPPORT THIS INDEPENDENT BRITISH BOOKSELLER!!! They really are the best, prices are competitive, shipping is fast and customer service is above and beyond. I'll certainly continue to support them.
THANK YOU PBShop
7. december 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for your wonderful feedback. We really appreciate this :D we look forward to your next order. Happy reading! From us all at Pbshop.Store
Received on time
Received on time. The book is tallied with descriptions.
11. november 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for choosing Pbshop.Store. We really appreciate you taking the time to leave us a review :)
Speedy delivery
Speedy delivery, great condition as described, had the best price for the book I was looking for. I will use again. Thanks!
17. oktober 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for choosing Pbshop.store and for taking the time to leave us this lovely review! We really appreciate it :)
Absolutely first class service
Absolutely first class service. I had some questions about the ISBN and page count of this publication. PBshop staff checked all the details and phoned me back a couple of hours later. Bearing in mind the book was published in 2013 in Germany, I consider that great service.
Highly recommend these people based on great price and service.
6. oktober 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for your lovely feedback. We were so pleased to be able to help you with your query :)
Good Customer Service
Prompt attention to a problem with a book, even though not of PBShop's making, but due to a cyber communication glitch. Much appreciated.
12. september 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you so much for your review :)
We really appreciate your feedback and for giving us the opportunity to turn this around for you.
Avoid is safer.
I ordered a book on August 13th, enquired on its status on August 22nd only to find that they cancelled the order, apparently unable to source the book. I can see it available on internet, more than one seller, but of course at a significantly higher total price, which is why I went to pbshop, also known as paperback shop, did not see its > 80% one star reviews on trust pilot at the time. Avoid, that's my advice. Fortunately, although the order was confirmed, I didn't lose any money, no waiting for refund is necessary. Enough time wasted though.
13. august 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Thank you for taking the time to leave us feedback. I am very sorry to hear that you have not had a positive experience.
Unfortunately we have been unable to locate your contact information based the information supplied in your review and as such are unable to reach out to you directly. Please email us at help@pbshop.store or call us at 01285 712 917 so that we may offer you assistance and find the best resolution for you.
NOT TO BE TRUSTED
NOT TO BE TRUSTED
Uses cheap shoddy untrustworthy carrier Yodel
Claimed book delivered today -
Book NOT delivered
How do I know - delivery address is my shop !
I have been here all day
Previous experience with YODEL
They just lie lie lie and then lie some more
No reputable company would entrust such a bunch of cowboys to deliver for them.
Final analysis -
A bunch of cheapskates who dont care about the customer once they have the money
Just noticed - they are not even interested in receiving a copy of this
8. juli 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Dear Mr Skues.
Our apologies for any conflicting information you may have received. Your order was sent via Royal Mail, not Yodel.
Although it isn't a tracked service that we use, you can use reference SM12698514223343150534F to see that your item arrived at the South Midlands Royal Mail depot on 7th July and was due to be delivered to your address on 8th July.
Should this not have arrived please do not hesitate to contact us on 01285 712 917 so we can assist further.
They issue excuses not refunds, avoid these if you experience anxiety
I made an order via eBay, I had to cancel and the seller kindly agreed writing ‘ We have cancelled your order with us at your request. There is no need for you to do anything else.’, the second sentence hinted at what was to follow. They did not cancel and they did not refund.
I created a PayPal case, they insisted the case must be closed, I closed it, and they insist it must be closed despite being so. My refund remains unpaid, the case is closed and eBay is unable to help.
eBay knew something was wrong and emailed with support options, and after thanking me for being with them for 15 years, they went on to suggest I seek advice from Consumer Directive, Trading Standards and the small claims court to get a refund from this seller. That was not expected.
I wasted days of having the case dealt with by PayPal by the seller insisting I close the case, eBay made those suggestions. I trust PayPal will cover this.
You will get one email a day, not including weekends, poorly worded and ignoring the issue, they will not recheck any status or pertinent information prior to their reply, you will get dishonesty and little else in exchange for your money, anxiety also.
Note that eBay is insistent the seller is able to make the refund.
These are crooks, they guided me to and through the removal of my last line of defence against losing my money, a PayPal case, they insisted it had to be closed to make a refund, they knew what they were doing.
Georgia and Hannah are crooked, this is my experience.
AVOID! £31.61 wasted.
5. april 2022
Uopfordret anmeldelse
Besvarelse fra PBShop.store
We are very sorry for the issues around your order. Unfortunately as you requested to cancel and opened a PayPal case, the ability to return your funds was taken away from us and left to PayPal.
As eBay process all payments themselves, the PayPal account used was theirs and thus made it impossible for us to personally intervene.
We liaised with eBay at the highest level to ensure you were assisted and we apologise again for the inconvenience this caused.
Brilliant Service
My order arrived today, fast delivery and very well packaged. The ordered item was a fantastic price and far lower than elsewhere. Staff were responsive and very helpful when contacted. Thank you pbshop.store.
15. november 2021
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Hello Megan,
Thank you for taking the time to leave feedback. I am very glad to hear that your order arrived in good time and well packaged. We take pride in everything we do which puts our customers at the heart of pbshop.store.
Kind regards,
Customer Service.
First time buyer from PBS & will…
First time buyer from PBS & will definitely buy from them again. Packaging was perfect & quick delivery was amazing. 5*****
9. november 2021
Uopfordret anmeldelse
Besvarelse fra PBShop.store
Hello Wayne.
Thank you for taking the time to leave feedback. We are very glad that you have received your order quickly perfectly packaged. We work hard to ensure our customers come first and are happy to have gained a new customer.
Kind regards,
Customer Service.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.