Paypal Anmeldelser 164

I purchased a tai chi program and without authorisation they added two more program that pay pal paid. I contacted pay pal immediately and they checked one of the payments out and said on the basis of my purchase it was not considered unauthorised. I that was the very first time I purchased a program like that and rarely use pay pal. I will claim through my bank now.

I bought a product from a website which was supposed to be a door mat and I received basically a bath mat. None of the material descriptions matched nor did the sellers claims and photos. I spent $75. Despite all the evidence that I have sent through and links to trust pilot detailing similar complaints against the seller I purchased from PayPal response was that the item was not significantly other than described and they closed the case. Sure PayPal a door mat and a bath mat are the same thing and two bath mats are totally worth $75..........
Don't count on PayPal for buyers protection. It does not exist.

Just wanted to say PayPal is the worst money transfer site I have ever used. After a good history, no, excellent history with them, where they even forced a refund when I bought pirate software accidentally from a Chinese web site, 2 days ago they totally crapped themselves. 15+ Years and they suddenly suspended my account. Every time I tried to get an explanation, read our T & C's. I spoke to a call account in Manila, will try to file reinstatement, no result. I contacted APRA regulatory authority in Australia, they gave me an email address not on PayPal website, result, yes, read our T & C's. The arbitrary refusal to explain has caused so much stress I cant describe. Go to Wise, or WorlRemit

Unbelievable poor service, hand your money to scammers then protect the scammers. Paypal used to protect you from a bad deal when someone sent you a housebrick on ebay instead of a video card, clearly those days are gone.

I tried to buy an xbox live account from a "genuine site" , however turns out that the seller is buying acocunts with stolen credit cards then emails you and requires you provide them YOUR credit card "to enable the account", of course I did not go through with this at this point and contacted paypal.

Paypal ruled as they'd sent me the "activation email" (instructions to follow that would get me super ripped off) , they've "provided the goods". (They have not, I didn't even click the link to start that provision process).

So Paypal refused my claim back three ways til sunday and I'm $121 out of pocket.

I've had to fill in a stat dec with the bank, at least their staff listened, understood the scam and agreed with me. This has been made harder as paypal took the money direct from my bank instead of the "preferred payment method" which was the credit card - so I've lost my own money, not just a credit inconvenience.

Poor show,. and zero benefit in using paypal except for hiding my CC details., it made claiming back impossible

My Paypal account was defrauded twice in July, each time a large amount was extracted from my linked bank account, despite the fact that I didn't have anything like the amount in question in the Paypal account itself. These frauds were reversed by my bank. Paypal gave me no information about how this happened. Then at the end of July a fraudulent payment of the balance of my account was made to 'Nikitin Yaroslav - at a 'yandex' address" (It seems Yandex.ru is a dodgy Russian cover). After two 'appeals' I was just informed that the 'back office' is upholding this fraudulent withdrawal. The phone 'assistance' person was just reading from a script - so sorry, sir, nothing can be done, no third party access' (etc etc) Laughably, they were telling me they could email Nikitin and ask for the money back. I couldn't believe it. And I see that I retain the option to 'Repeat the Transaction'. Unbelievable! I've had enough. Paypal has stolen 250 Euros from me, and their telephone person is essentially calling me a liar when I claim that I made no such payment to this person. I'm closing down the account and moving over to Stripe. This company has no credibility with me and I can't trust them.

Disgusting customer service, they didn't check properly my payment and didn't refund, even I shared evidence

Shame

Paypal supports scammers !

I saw another review that supports my experience.
"A company destroying their own brand!
This company built a fortune on being a trusted third party payment platform that offered free buyer protection. "
This can no longer be considered the truth.

You'll find that Paypal supports and encourages scammers.
You can attempt to go through their Resolution Centre to reclaim stolen $. But don't expect any ethical support.

Scammers have become more professional in appearance. They're tactics still prove otherwise.
Its too late when you end up in an website that does not allow for access to or change to trial or membership details. Definitely dodgey when they do not allow you to amend or remove payment options through their tool/website. Paypal does not consider this.
As long as the scammers provide minimal "proof", they will uphold the charge. Regardless of how ridiculous the value or questionable the pattern of their deductions.

It is sad what PayPal has become.
Further proof is their CEO recently announcing through a recorded message he would allow AI to replace thousands of jobs. Adding to the cost of living crisis all of us non-billionaires are going through. Normal people who could easily be customers themselves.
No more.

After 2 months of not recwiving my refund [for goods returned under CRA/DSR] from Garden Sanctuary paid via paypal, I decided ti raise a dispute.

Oh boy. Is this NOT easy.
Having worked in I.T. and used online shopping for years, I was amazed at their "resoltion" setup. But I finally managed to raise a "dispute?",

The first part was to contact the seller - no chance as already refusing to reply directly.
But I completed the form including message to seller.
Then the "year 2000" hit the fan.
Every time I checked on the status, the date by which the seller had to response went from 23/07/25 -- >> 01/01/26.

So I clicked on the "need help" and was forced to write another message to the seller [who of course had ignored the previous].

Two days later I get email telling me
"Case[dispute] closed in favour of the seller"
who of course had not responded.
Now the case is closed I can no longer claim my money back through paypal.
Whose motto is "We’ve got your back.
Protecting you from checkout to delivery.
".
I guess I am now forced to go through small claims court for the money.
Meanwhile paypal are laughing all the way to the bank as I have paid them fully "pin3"

I have totally lost confidence in paypal but like many are stuck as deep in debt with them.

Why do paypal think the are above responding to TrustPilot.
Shows they don't give a monkey's rats arse about the buyers - we got your money TUFF

will never use this guys again i paid with pay in 4 and they charge me in full .

When I try to log out of PayPal, I'm asked to verify I'm not a robot by completing a recaptcha. This is fine for the first time but then it loops around and asks again, and again, and again. It happen 10 times in a row, so I gave up and just quit the web site. It's making PayPal almost impossible to deal with.

Extremely disappointed in PayPal’s handling of fraud and unauthorised transactions.

A charge for $129 was taken from my account for a purchase from D Smith — something I never authorised, never ordered, and never received. I expected PayPal to help resolve it, but instead I was met with useless automated phone systems and a chatbot that led nowhere.

No way to speak to a real person. No escalation. No meaningful support. Just dead ends.

I reported it multiple times, and still nothing has been done. It feels like PayPal is completely hands-off when it comes to helping its users recover their money in these situations — which defeats the whole point of using them as a “secure” payment platform.

Because of this experience, I’ll be deleting my PayPal account entirely. I no longer trust the platform to protect my money.

Terrible terrible company. Got scammed , could proof that I only received half of the order and they still sided with the scammers. Will not use them anymore. Plenty of good alternatives out there now. Shame on them

STAY AWAY FROM PAYPAL
Account got hacked they said change your password have got numerous cases in resolution centre as result. Sided with a hacker THEN DISABLED MY ACCOUNT
with my money in it THEN SAID WHAT EVER IS LEFT AFTER 180 DAYS 6 MONTHS THEY WILL LOOK At reopening account. WORST RIP OFF COMPANY EVER THEY SHOULD BE STOPPED.

They held a customers payment for months, we both asked for it to be refunded, my requests were hand balled to different departments with one line responses. In the end after more than 3 months of chasing instead of refunding they deposited into the work account so that they could collect the fees for the transaction. After much questioning as to why they simply never responded.

I agree with many comments on PayPal customer service. If you complain as I did get spam, the answer is .. anyone can use PayPal . Second issue is, you purchase product and payment is deducted instantly. Then you need to wait 3 weeks to get the product. So I am paying supplier to get cheap product from China, they puts huge profit on it and then the deliver takes 3 weeks. Why PayPal does not do it as Amazon ? Payment deducted when supplier send the product not on order entry. I am still waiting for my product

I cant help from PayPal with my account issues no one wanted help me no even a supervisor I recommend boycott PayPal entirely

PayPal are absolutely not worth using anymore. They are as corrupt as the Asian scam artists they back up. I have been a very loyal customer for over 15 yrs and in all that time I’ve barely asked for them to step in. I ordered a play mat from Ali Expess whom I won’t be using again they are telling me that it was delivered. The delivery company sent me proof of the order being delivered to the wrong address. It was a unit 6 with a palm tree. Not even in my complex. I’m a unit 5 no palm tree and I also have video recording security cameras at my door further proof it wasn’t delivered. I provided all of this information to pay PayPal, including the photos and they closed in the sellers favor. So I’m closing my account permanently. Absolutely disgusting. You are better off going through your bank. Corrupt people

A company destroying their own brand!
This company built a fortune on being a trusted third party payment platform that offered free buyer protection. Not any more! I was recently scammed by Ecotoppers (aka Watton Industries) and was advised that I needed to return three bulky items first. The postage would have left me with only $50 from the $314 I spent. PayPal ignored my objection and closed the dispute in favour of a fraudulent seller.

Basically they are now in the business of facilitating fraud while scraping their share of the profits.

Omg! Worse than the fraudulent company I had the case with!
Last week I had a message from “Jacquie” from PayPal who told me I would get a full refund by a certain date. Two days after that date, I get a message saying the case is closed in the scammer’s favour.
I have 17 bucks in my account and after I use that up I am going to close and delete. No extra protection from scammers and fraudsters so I’m done.
It’s really hard to stay sane as the ensh**ification of humanity, society and economy grows.

Rated 1 out of 5 stars

Users Beware Rated 1 out of 5 stars PayPal takes the side of fraudulent sellers, if you use them because you think you have buyer rights and protection, think again
Users don’t trust PayPal to honor your claim when a seller turns out to use deceptive on line advertising and you receive goods nothing like the advertised product. Deceptive advertising on a very professional looking site Litfad is a scam and PayPal enable this company to stay in business . $786 for a freestanding bathroom vanity unit, ceramic basin & tap Arrived in 2 boxes , 6 weeks later from China, smashed in pieces, inadequately packed 3 flimsy polystyrene cnr pieces, the unit was a flat pack bundle of plastic parts a black plastic tap? a bag of screws, tube of glue and no instructions. Didn’t resemble anything like what I ordered. Took 3 complaint emails & threat of going to PayPal to get my money back.
What a joke I have spent 6 weeks providing info to PayPal, a statutory declaration, a report from a builder to explain condition and zero value. Provided numerous photos clearly showing how bad the product was.
spent hours talking to an endless stream of call centre consultants who had no authority to look outside the box for a solution and most of the time just parroted the same information. Appeared never to read they file notes before talking to me on the 3 occasions they actually called me. Both Litfad & PayPal demanded that I return the broken boxes of heavy rubbish to China at my expense, I got constant demands to provide a return tracking number or the claim would be closed. I went to PayPal complaints dept and got the same runaround.
Litfad site so fraudulent,I was even charged a foreign exchange rate , even though the site was set up in Australian dollars with no information noted anywhere that the price may be different according to exchange rates of the day, they also promoted having warehouses in all major countries.
PayPal eventually refused my claim despite me being a frequent user for many years and never made a claim. They referred me to their legal site which actually states “ the buyer MAY BE asked to return the goods” but that’s not how my claim was managed even though there were extenuating circumstances in this case. Needless to say I will never use PayPal again. Litfad are still backed by PayPal despite a current 900 negative review record in the last few months. PayPal users beware, if you use them because you think you have buyer rights and protection, think again