appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung sta... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Se mere
Virksomheden har svaret
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Se mere
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Kontaktoplysninger
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, USA
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
3,3
Middel
466 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
so verry successful
27. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Dianena,
Welcome to PawnHero Family! Thank you for your feedback. We value your business with us.
'Till our next transaction!
Sincerely,
Jacqueline, Customer Experience Representative
The transaction was fast and they…
The transaction was fast and they provided good customer experience.
22. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Chinky,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Experience Representative
Was not infrmed that my 29k new bag…
Was not infrmed that my 29k new bag will just be treated as 2nd hand. They told me estimate is 5k and it eill still undergo assessment so i let them have it checked. But afterwards i git a text my loan is alreadt approved and just 5k already in my bank. They did not infom me before hand about the 2nd hand rate and ceiling rate. They just want me to give them the bag so i coukd pay them 500 just for it to be returned to me. Scam!
21. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Please feel free to view our help pages: https://pawnhero.ph/faq
Sincerely,
Jacqueline, Customer Experience Representative
Two thumbs-up 👍👍
20. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Experience Representative
Fast and Reliable.
16. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
It took 7 calendar days to return my…
It took 7 calendar days to return my item. I’m only residing in taguig city.
13. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero Family! We apologize for the delay of returning your item. Due to the high volume of pickups and return, which disrupted our normal delivery schedule. We regret the inconvenience this may have caused you.
If you have any suggestions that will help us be even better, do let us know! And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Get item without seeing or looking how…
Get item without seeing or looking how it goes after
13. august 2019
Uopfordret anmeldelse
Excellent service
13. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
very polite customer service
13. august 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
They were always updating me through…
They were always updating me through out the whole process. Very helpful and fast service
25. juli 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Hi Franz,
Welcome to PawnHero Family! We're glad that we have earned the trust of our customers specifically to pawning items with us. One of the best practices of PawnHero is to do a follow-up call to ensuring that great customer experience is being prioritized. Our customers' feedback is vital to our success. Thus, we are grateful to have provided you the best resolution and assistance from a Customer Service standpoint.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Besvarelse fra PawnHero & Marketplace
Hi Bopet,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
medyo mahirap na magtransact ngaun…
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na walang right description para sa item pupunta ung rider kukunin ung item saka pa lang iassess.. saka pag di pede item dahil wala sa tic options ung description, ibabalik.
13. juli 2019
Uopfordret anmeldelse
their payment gateway is very…
their payment gateway is very complicated. easy to loan hard to redeem. Im wondering now if it's true that they are renting out the item you pawn.
11. juli 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for taking time to rate us. We apologize for the inconvenience this has caused you. We wish to remind our clients that our warehouse is 24/7 secured with security personnel and CCTV. All items being pawned with us are secured and cannot be used for personal use. For online payment methods, we offer over-the-counter through banks, 7-11 and coins.ph, you can also drop by here in our office to settle your payment.
Looking forward to doing business with you again.
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Processing takes much time
Processing takes much time
Interest is high
2. juli 2019
Uopfordret anmeldelse
Besvarelse fra PawnHero & Marketplace
Your feedback and experience are important to us. At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for. We are sorry for the long waiting time, but we always try our best to appraise your items thoroughly and efficiently.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Staff is accommodating
Staff is accommodating, nice environment. Keep it up!
23. juni 2019
Uopfordret anmeldelse
Applying for a loan was a breeze. Redemption was a hell of a wait.
Applying for a loan was a breeze. Item pickup was fast. But when it came time to redeem my item... It took more than 10 days to get it back. They never told me that when you redeem your item, it'll take more than 3-5 working days. Their process is, make your payment then send proof of payment to them. Which they'll respond with thank you for your payment. Your payment is for validation by Dragonpay. Once we receive confirmation, your item will be shipped in 3-5 working days. I paid June 4. I got my item back June 19. Should've been 18 but I was out. Still... That's way to long to get your item. In a regular pawnshop, once you settle your loan, you immediately get your item. With Pawnhero, not. They need to improve their redemption process.
20. juni 2019
Uopfordret anmeldelse
Very convenient and reliable
Very convenient and reliable. Pawnhero was always on time reminding your due dates. You can trust them and very friendly customer service. Continue helping those people who are in needs and continue being transparent to your customers. Thank you once again for helping me... You do have an excellent service than other pawnshops! I will recommend Pawnhero..! Thanks guys! #udeserved5stars!!
13. juni 2019
Uopfordret anmeldelse
They are very accomodating and very …
They are very accomodating and very helpful ..they see to it your well attended to..and will cater you with the services you are asking for.and if you ask to increase the appraised value for your request ,they are willing to re appraise again for customer satisfaction ...
7. juni 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.