Patterson Oil Anmeldelser 12

Ordered 1000 litres at 56ppl on the Saturday Patterson delivered on Thursday mid morning and said they were only allowed to give every customer 500 litres as a directive from Boilerjuice. Boilerjuice had no record of this and Patterson gave them the excuse that driver had run out of oil. However driver then spent next 20 mins in a layby on our lane and then drove off as he saw me approaching. They were profiteering, delivering 500 litres but able to sell rest for over a £1 per litre. Be warned, this is not a reputable company

Patterson had to cancel my delivery due to the terrible snow and ice. I was worried as our oil was really low but they managed to deliver the following day even though it was a Saturday and with still a lot of ice around. Great job.

Great company. Ordered two days ago, arrived this morning. Driver friendly and customer service brilliant. Will definitely order again. Hugh lagmore belfast .

I buy through Boiler Juice and my last 4 deliveries have been from Patterson Oil. This time it went very badly wrong and no one at Patterson Oil or Boiler Juice is taking any responsibility.
I ordered 3,000 litres of heating oil and their driver delivered 717 litres into the bund via the venting pipe rather than into the oil tank. It then overflowed and he drove off, claiming that the tank was full. We were then unable to have a follow up delivery into the actual tank because the vent would not vent as it was full of oil. It took Patterson Oil eleven days to clear the bund and this was only done because I located a company who could do it for them. The result of their incompetence is that my boiler failed (it took 3 days for a plumber to establish the cause and get it sorted), we have spilt oil, no heating oil and I have been charged for the experience by Boiler Juice. When challenged neither company will take responsibility nor refund me for the 717 litres of incorrectly delivered oil. Shocking! The entire experience has been incredibly stressful and when it happened I was on holiday in Morocco visiting my daughter and it absolutely ruined the last 3 days of my stay.
29th October - since the oil disaster described above the bund has been cleared but Patterson Oil have not been in touch nor answered any of my calls or messages other than to advise through Boiler Juice that they are not prepared to deliver the balance of the original order. In any other world they would be in breach of contract but I suspect that they will wriggle and squirm off the hook and continue to be allowed to trade with very little control over their actions. They have not even cleaned up the oil that they spilt! Who knew that the Energy Ombudsman doesn't cover off the grid energy!
29th October - I received a phone call from Lyndsey, the General Manager who has confirmed that the payment made for the oil incorrectly poured into the bund would be refunded. Whoopee! But also that despite the delivery being a disaster and completely the fault of Patterson Oils they were not prepared to deliver the outstanding balance of oil. They have agreed to pay the cost of our plumber which is welcome news. I should also add that she has accused me of blackening the name of Patterson Oils which I disagree with. In my opinion I am merely reporting an ongoing event but because of this they have spat their dummy out and refused to have any more to do with us. Is a contract no longer legally binding?
As of 11th February 2026 they still have not reimbursed the cost of our plumber (despite assurances from Lyndsey that they would) and if you read what they have written in response you will see that they try to twist everything to make it look as if it was our fault that they were incapable of delivering the oil correctly. I will be taking them to small claims court and feel that they have had long enough to try and resolve this issue.

We have used this company at least 5 times, they have never let us down. The drivers are all very polite and helpful never a problem. You get an email the day before your delivery and if you call the morning of your delivery they tell you how many deliveries the driver has done and where you are on the list. Would not switch to another company.

Friendly, helpful, prompt, and fair price. Patterson stepped in after another supplier let us down and we ran out of heating oil. I will be using them in future.

The are brilliant done it super quick with no problems didn’t even notice that im very impressed

Kim in sales office was really friendly and helpful when I called to ask for a rough ETA for my order. Driver called me straight back and was very polite and expedient.

Everything from the order until the delivery.

Top class service from Heather at Pattersons Oil. I had ran out of oil and called and she had arranged local delivery within an hr, so helpful and friendly. Good price too! 👌

Very helpful staff both in the office and out on the road.
Great value for money too.

Thanks

Easy online ordering process. Deliveries always as promised and very friendly delivery driver.