Patient Access Anmeldelser 1.184

The app is unusable. The setup is atrocious. Having finally been able to get access once, I am locked out again. I would give this zero stars if this was an option. Back to getting prescriptions from my GP.

This app is apparently owned by a private company.
I have been bombarded by sales pitches trying to sell me private medication.
I have deleted this rubbish app from my phone.
Certainly not worth any stars

Usually sign in via my laptop. Used to be with email and password. Then a code via mobile - fair enough, everywhere else asks for this irritating extra info as well.
Now it's beefing about an authenticator app. I have the NHS app on my laptop and mobile so I don't understand what this is for. I click 'remind me another time' every flippin time.
Only now I can't get in. After I've gone through all that hassle I get 'internal server error'. Emailed support and not had a response or solution yet.
Tried getting in via my mobile. Bizarrely that let me in - but it wouldn't bring up my documents which is the whole reason for trying to sign in at the moment.

It needs to stop being so anal on 'security'. To dump people - most of them probably not web natives - into gulping down an authenticator app before proceeding is ridiculous.

I have just been told by my consultant that my cancer has spread and that I will have another MRI scan to determine whether it is treatable. Less than 24 hours later I receive an email from Patient Access offering MRI scans at affordable prices. Is this coincidence?

This doesnt deserve a one. I cant gain access now through authenticator , no support from NHS just a set reply via email about a week later. This is too much security that doesnt follow.

Absolute waste of space!! AVOID!!!!! Just made our data LESS secure by forcing us to go to some random authenticator app - ON TOP OF already demanding a sign-in number, AND password AND keywords entry!!! They won't even endorse a specific authenticator app - so you're on your own if anything goes wrong! Usual lack of accountability!! Absolute rubbish and piss-take! Can't make an appointment on the useless thing and not even a fraction of repeat meds on it. Utter waste of time and resources. Protect your data and sanity - uninstall the useless thing!!

I only regret that I cant give this dreadful company less than one star. Their log-in procedure fails constantly, don't bother contacting their "IT"people , their idea of help is to sent a cut and paste email (almost a week later) with the instructions of "How To Login" - patronising crap, covering up the fact that they obviously have server and/or bandwidth issues - no doubt related to their profit margins ! A company THIS BAD could only exist in failing Britain.

The Patient Access website is incredibly frustrating to use. The entire sign-in process is a headache; even with the correct information, access is often denied. In the name of security, they've made the system nearly unusable. It’s not user-friendly at all—even with my media expertise, I found it challenging to navigate. Such a system is unfair to elders and those with less digital experience.

The new verification process is incomprehensible. I am now unable to order my repeat prescriptions because of it's clunky and unworkable 2stage verification. Is this the future? God help us

Logins are broken yet again. SMS verification (which is only the illusion of security anyway, so all the inconvenience is for no benefit) is either not sending out texts at all, or when it does, it doesn't accept its own codes.

If it fails to work more than three times, it locks you out, and also welcomes you back to its world of brokenness with a Google ReCAPTCHA; which, apart from being horribly ableist, is pretty worrying on the basis that I don't want Google anywhere near my medical information.

On the occasions it does let you in, it seems to be more interested in trying to sell expensive private healthcare than providing an actual service. The service it does provide is largely dysfunctional, poorly organised, slow and unreliable.

The entire experience is frustrating and unpleasant, and the last thing anybody needs when they require healthcare.

I've written to them several times about all of the above. On the rare occasion any response has been forthcoming it's invariably automatically generated or dismissive, and in both cases fails to actually address the problems. But mostly they're simply too haughty to bother.

I needed to update my details in Patient Access having transferred from another practice.

Despite having my new details to hand i cannot login and will shortly rung out of medication.

Today is the 3rd day and no one has contacted me.

I am immuno suppressed and felt sure someone would return my call in a couple of days.

Very disappointing and lacklustre service

The "one-off" PIN concept when linking to a GP in Scotland is just appalling. If it errors out when attempting to find your GP, the PIN has been used and is dead to the App. Only option is to go back to your GP for another registration letter and new PIN! I'm on my 3rd letter :-( and still no link for repeat prescriptions Who thought that was a good idea? Here is an idea - change the code so the PIN persists until a successful link. That way I can reuse to problem solve myself. SO much extra work for GP receptionists too!

Impossible to log in. Wouldn't recognise my password on a desktop, won't accept the code it sent on the app. Pointless waste of time.

Great app but seems to direct me to patients know best which via Apple download-I have apple devices-offers me them holding my passwords the app ,3 days for nothing then a fee.
So what’s going on??
Well I did get on to patient access by ticking not at this time .Rather a strange state of affairs.Does the NHS know what’s going on with verification providers jumping it seems on a band wagon.It also seems 3 health authorities are teaming up with patient knows best including my own.

Once more I tried and failed to engage with Patient Access. When I tried to sign in it informed me I must use a verifcation code which it sent to a mobile phone number. I do not have a mobile phone so this man (over eighty years old) who has medical needs is excluded and no assistance let alone a solution is available. Perhaps I will die wondering.

Used this app for years. My daughter has complex medical condition requiring many repeat prescriptions. Until last week it was excellent. Now for no apparent reason it does not allow me access. Get to the hello page then message that can’t access records from practice and to try again later. Tried all the fixes on website to no avail. No one to phone so have messaged technical but no reply as yet. NHS practice advises me that many patients affected but nothing to do with them. I am in Scotland.

So unreliable it generates high levels of stress. Rather than “enhancing” the app with new features such as giving patronising advice, concentrate on making the app functional and reliable!

Who ever manages this program have ruined it by constant changes ... Latest brainwave to remove "note to your Doctor box" ... So now if you take a drug like Warfarin where you adjust your prescription requirements to reduce waste, I now can't do it through the prescription request ... Put the "note box" back before Patient Access becomes redundant

Internal Server Error.
Again and again and again.