Shabby back street garage, with shabby customer service.
Saw a vehicle on their website, described as in fantastic condition inside and out, great bodywork and and interior trim, with new MOT and undergone a 90 point inspection. Based on the description given I paid £100 to reserve this vehicle till I could arrange to view it, ( just to view . NOT to buy) as it was over 120 miles away.when I went and inspected the vehicle it was nothing like the description on their website. It was filthy, there was a dent in rear wheel arch, it had never been cleaned, the interior was worse, again never been cleaned, seats stained beyond belief, and drivers seat ripped, gear lever had been changed from the one in the photo! Disgusting condition. When started there was a strong smell of burnt oil and diesel, and a severe banging from underneath at back when driven, suspect broken suspension.the front discs were severely rusted and brake pads only cleared a half inch strip when driven.so obviously it had brake issues.this vehicle was supposed to have just had a 90 point inspection and a new MOT. (All carried out by their own mechanics on site) how convenient! THE CAR WAS NOT SAFE OR ROAD WORTHY. AND IF I HAD BOUGHT IT THEY WOULD QUITE HAPPILY WATCH ME DRIVE OFF KNOWING IT WAS UNSAFE, WITH 120 miles motorway driving to get home. I presume they just write an mot certificate out so the vehicle can be sold. As no way that car could have passed a real mot in that state.they seemed quite shocked when we said we didn’t want to purchase it. And said apart from the banging was it ok?… I requested my £100 back as wasn’t as described, unfortunately the person I had been dealing with via email wasn’t in that day!, asked them to get him to call me asap. After several emails and phone calls no reply’s. I have reported this garage to trading standards, the advertising standards authority, DVSA about the mot, and auto trader. They should not be in business. So please be aware when visiting their website that all is not what it appears. It is just a shabby little back street garage, with even shabbier customer service.visit at your own peril.
9. juli 2022
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